Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,370 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was impressed by the wide range of options on the website, catering to every stationery enthusiast's needs. After browsing through a few, I found a Noodler’s fountain pen that seemed perfect for me. The ordering process was smooth, and my pen arrived on time. I was thrilled to own a fountain pen again after years, but as mentioned in the description, it had a slight odour. I read online that airing it out in the sun would help, so the next day, without having used it, I placed it on my balcony. Unfortunately, a curious bird mistook it for food and attempted to fly off with it. Realizing its mistake, it dropped the pen from at least three stories high, and it fell down on the pavement, making it completely unusable. Of course, this was no fault of Executive Pens Direct, but since I never got the chance to actually use the pen, I reached out to customer service, hoping they might take pity on my rather bizarre misfortune. Unfortunately, they couldn’t offer a replacement. I’d love to repurchase, but for now, that particular pen is out of stock. Hopefully, it returns soon!”

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Posted 1 month ago

“Although I only ordered some inks, I received what I I ordered very promptly.”

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Posted 1 month ago

Hi Stephen, Thank you very much for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Executive Pens Direct

Posted 3 weeks ago

“Good nib . Don't like the plastic”

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Posted 2 months ago

“Delivered very quickly Looking forward to writing ✒️”

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Posted 2 months ago

Hi John, Thank you for your second order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Executive Pens Direct

Posted 2 months ago

“The Customer Service was very helpful (taking 1 star off here because they gave me wrong information about one of the products they sell, my BENU fountain pen came with a converter even though they stated it wouldn't which led me to buy a spare converter that I do not need now), the order was shipped quickly and arrived safely. I am super happy with my pen and will consider buying from Executive Pens again!”

Helpful Report

Posted 2 months ago

Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that you found our customer service helpful and that your order arrived safely. Most importantly, we’re thrilled that you’re happy with your BENU fountain pen—it’s a wonderful choice! We appreciate your feedback about the product information. We apologise for the confusion regarding the converter and for any inconvenience this caused. Your experience highlights an area we need to improve, and we’ll ensure our BENU product descriptions are updated to avoid similar issues in the future. If there’s anything we can do to make up for the spare converter you purchased, please don’t hesitate to reach out to our customer service team. We’d be happy to assist further. Thank you for considering us for future purchases. We look forward to helping you again soon! Kind regards, Andrew Exec Pens Team

Posted 2 months ago

“Excellent service at a reasonable price compared with some greedy overcharging companies”

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Posted 5 months ago

Hi John, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Northeast Trophies

Posted 5 months ago

“I was pleased how easily my gift of a Pen for a friend arrived in a timely manner and I was kept informed every step of the way as to its progress. My friend was delighted.”

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Posted 7 months ago

Hi Margaret, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Executive Pens Direct

Posted 6 months ago

“All exactly as expected”

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Posted 9 months ago

Hi Gordon, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Executive Pens Direct

Posted 9 months ago

“Pen arrived in a reasonable time with correct engraving and looks fine. However, as it is for a gift it is hard to say more...”

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Posted 11 months ago

Hi Jill, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 11 months ago

“Delivered quickly & safely. Looks as 8ntrnet page described & engraving is just right. As it is a present which has not yet been given, not sure about how it writes.”

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Posted 1 year ago

Hi Christine, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“They were great and prompt. Thanks”

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Posted 1 year ago

Hi Marion, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Martin fuller”

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Posted 1 year ago

Hi Jula, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“A good selection of pens at a fair price Very fast delivery Can recommend”

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Posted 1 year ago

Dear Tim, Thank you so much for your review of your experience with Executive Pens Direct! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Our team works hard to ensure a fast delivery service, so we're delighted that you were satisfied with your order's prompt arrival. Your recommendation means a lot to us, and we look forward to serving you again in the future. If you feel there is anything else we could have done to get that extra star, please feel free to reach out as we are working hard to give the best experience we can to all our customers. Best regards, Andrew Executive Pens Direct Team

Posted 1 year ago

“The ink is fine, delivery was good Do you do Blotting Paper, or know where we could get some?”

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Posted 1 year ago

“Pens were brilliant and the packet of Haribos that came along an unexpected delightful surprise for my daughter. One star short as delivery did take some time.”

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Posted 1 year ago

Hi Sunita, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Legami Halloween Erasable Gel Pen Set and our service. We're sorry to hear the courier's delivery disappointed you. Kind Regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Great service”

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Posted 1 year ago

“Beautiful pen, really pleased with it. I paid for it to be delivered the next day, but unfortunately it arrived two days late. Executive Pens were very good when I contacted them, but couldn't solve the problem as it was a carrier issue. I'm expecting a postage refund.”

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Posted 1 year ago

Hi Frances, Thank you very much for your order with us. We are glad to hear you are happy with your pen and our service. I'm pleased to confirm the refund was sent on July 25th so it should have been returned to your available balance now. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Managed to find the exact fountain pen nib I needed thriugh Executive Pens. They delivered the item very quickly with no fuss.”

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Posted 1 year ago

Good morning Elaine, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“great product, fast delivery.”

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Posted 1 year ago

Good morning Norman, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Very good service, will use you again.”

Helpful Report

Posted 1 year ago

Good afternoon Andrew, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

Executive Pens Direct is rated 4.9 based on 3,370 reviews