Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,370 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with products, very very disapointed that both were not in a "presentation box " togther. As they were in seperate boxes it defeated our aim for presentation gift.”

Helpful Report

Posted 1 month ago

“I am bothered to write a satisfaction or disappointment regarding Executive Pens. Choice for writing and replacement of parts for our pens, friendly people during email exchanges but.. an order placed on 12/18/2024 is still not delivered on 01/03/2025, seriously. I have received packages from further away in less time. So, I would put 4 stars for the site and the people but if all the parcel shipments are like that, it is not very serious, so, one star less.. sorry.”

Helpful Report

Posted 2 months ago

Hi Eric, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the selection and our friendly customer service. However, we sincerely apologize for the delay in your order delivery. We understand how frustrating this can be, especially over the Christmas period. I can see that my colleagues Tom and Lauren have been assisting you to organise a replacement item to be sent via express delivery. Once again I am so sorry that the you have experienced such a delay during shipping. If there's anything we can do to assist you further or if you have additional feedback, please don't hesitate to reach out. Kind regards, Andrew Executive Pens Team

Posted 2 months ago

“After 15 days still waiting for the package so...”

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Posted 2 months ago

Hi SOFOU, Thank you for reaching out and sharing your concerns. I am so sorry that your parcel was delayed during transit. We have seen a few parcels getting held up in the postal service this Christmas. We understand how frustrating it can be to wait longer than expected for your order. I can see that your parcel was delivered on 20th december, a few days longer than our estimated delivery window. If you have any further questions or need assistance, please feel free to contact our customer service team. We appreciate your patience and hope to serve you better next time. Kind regards, Andrew Executive Pens Direct Team

Posted 2 months ago

“I received the pen that was meant to be engraved and wrapped up as a gift, neither engraved, nor wrapped up. When I contacted the store, no apology was offered, rather just instructions of how to send it back.”

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Posted 3 months ago

Hi Diogenis, Thank you for your order and feedback. I'm delighted we were able to rectify this for you in good time by sending out a replacement pen, engraved and gift wrapped but would like to apologise for the inconvenience it caused. This kind of error does not usually happen and has been fed back to the team. Kind Regards Louisa North East Trophies

Posted 2 months ago

“I am pleased with pen set I purchased dissapointed with box as purchased as a present thought it was a nice box”

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Posted 4 months ago

“I have bought two pens before, each of the same type I bought regarding this review. I was somewhat dissapointed in the engraving on this pen. The engraving was on the top of the pen (the bit with the clip) and was not prominent. Not as good as the previous two.”

Helpful Report

Posted 4 months ago

Hello Andrew, Thank you for your feedback regarding the engraving on your recent pen purchase. I’m sorry to hear that it didn't meet your expectations as compared to your previous orders. We understand how important our personalisation is, and we aim to ensure our engravings are both prominent and beautifully executed. If there's anything specific you'd like us to address or if you have suggestions on how we could improve the engraving service, we'd love to hear your thoughts. We would appreciate any input that could help enhance our service. We do provide a preview of how the engraving will look and the position of the engraving on each pen to help you decide if it is suitable when you place your order. If you'd like the engraving in a different location on the pen on future orders, please feel free to contact us with your requirements. We're happy to accommodate requests. Thank you once again for your review, and we hope to serve you again in the future. Kind regards, Andrew @ Executive Pens Direct

Posted 4 months ago

“No allowance for human error”

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Posted 5 months ago

I'm very sorry to hear about the issue with your misspelled surname on your order. As a procedure, our team copy-and-pastes your details from the order. We do try our best to flag up any obvious spelling mistakes where they are noticed however this is not always possible especially for names as there is such a wide variety of names and spellings. We provide a product engraving preview to help our customers proof their orders before placing them but understand miss typing can still happen. Providing great customer service is at the heart of everything we do and we want all of our customers to be completely satisfied with their purchases so as a gesture of goodwill we would be more than happy to send a replacement pen and pencil with the correct engraving at half price for you. Our team will be in touch this morning to chat about the options. Kind Regards Elizabeth @Executive Pens Direct

Posted 5 months ago

“The pen is very good quality, good engraving and smartly wrapped, however arrived with an empty ink cartridge, which is disappointing”

Helpful Report

Posted 7 months ago

Hi Thomas, Thank you so much for taking the time to leave us your positive feedback! It's great to know that our efforts in providing exceptional customer service have made a positive impact on your experience with us. Regarding the empty ink refill, Cross ballpoint pens are provided with refills as standard and should work out of the box. However they do come with a small wax seal over the end of the nib which you just need to peel off. This is there to prevent the refill drying out during storage in the warehouse so that it arrives to you in perfect working order. Should you ever need any assistance in the future, please don't hesitate to reach out. Our friendly team is always here to help and assist you in any way we can. Thank you once again for choosing Executive Pens Direct. Best regards, Andrew Executive Pens Direct Team

Posted 7 months ago

“I would like to give a better score: The pens are good value, write well, and the service excellent. However, one of the pens doesn't write consistently and I have to stop and shake the ink down . I have to store it upside down to ensure the ink keeps flowing”

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Posted 10 months ago

Hi Carolyn Thank you so much for taking the time to share your valuable feedback about your recent experience with Executive Pens Direct. We truly appreciate the feedback like you who take the time to let us know how we're doing. We're delighted to hear that our service impressed you. Of course we'd love to find out more about the issue you are having with your pen. I can see you purchased a fine nib Platinum fountain pen which should work first time, every time, being such as trusted brand. I'll get one of my colleagues to contact you directly to replace the pen that is damaged free of charge. Hopefully this is just a one off and you can get back to using your fountain pens problem free. Should you ever need any further assistance or have any questions, please don't hesitate to reach out. Our team is always here to help. Thank you again for your kind words and for choosing Executive Pens Direct. We are truly grateful for your support. Kind regards, Andrew Executive Pens Direct

Posted 10 months ago

“The pen itself was nice but the engraving was weird - I'd chosen the option to get it engraved front and back and it was upside down on one side of the pen, which was disappointing. No time to send it back as it was for my dad's birthday. I have given three stars as it arrived quickly and the pen was nice. But shame about the engraving!”

Helpful Report

Posted 1 year ago

Dear Romy, Thank you so much for taking the time to write such a thoughtful review for Executive Pens Direct. We appreciate your feedback and will be looking at any way we can improve our service and offering following your ideas. With regards to the engraving, we offer a product preview on the site so you can see how the product will look before you order the pen. If you need any more engraved pens, please feel free to call us and we can discuss different positions for your engraving to make sure you are completely happy with the pen set and the engraving position, or if you need it for a left-hander, which is sometimes why the engraving can look upside down. If you have any further questions or need any assistance at all, please don't hesitate to reach out to us. We are here to help and would be more than happy to assist you in any way we can. Once again, thank you for your kind words, and we look forward to serving you again in the future! Best regards, Andrew Executive Pens Direct

Posted 1 year ago

“The pencil case is of good quality and came at a decent price. However, despite the website suggesting the item was in stock, it turned out not to be and its eventual delivery came quite a few days after my wife's birthday when, obviously, it was meant to be a present given on the day. The customer services agent was understanding when I phoned (before the birthday, to find out its expected arrival date and said he would look to see if there could be some form of recompense. I heard nothing else but there was a small pack of Haribo's in the parcel so that might have been it. :|”

Helpful Report

Posted 1 year ago

Hi Ian Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the quality of the pencil case good and that it came at a reasonable price. However, we sincerely apologize for any inconvenience caused by the delay in delivery, especially on such a special occasion as your wife's birthday. We understand the importance of timely deliveries, and we are sorry that we fell short of your expectations in this instance. Our team is actively working to improve our inventory management and shipping processes to prevent such issues in the future. We appreciate your patience and the opportunity to address your concerns when you contacted our customer service. We are glad to hear that our customer service was understanding and helpful, and we apologize if there was any miscommunication regarding compensation. We aim to provide excellent service, and we are sorry for any disappointment caused. Please also accept my apologies that our customer services didn't follow up clearly on the goodwill discount. I have chased this up today to rectify this asap. We value your feedback, and we will use it to make improvements to ensure a better customer experience moving forward. If there is anything else we can do or if you have further concerns, please do not hesitate to reach out to us directly. Customer satisfaction is our number one priority, and we will do everything we can to make every customer interaction special. Thank you for choosing our service, and we hope to have the opportunity to serve you better in the future. Kind regards Andrew Exec Pens Team

Posted 1 year ago

“Excellent service,unfortunately all four refills have leaked a lot of fluid.I hope you can source OHTO genuine refills”

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Posted 1 year ago

“I ordered black ink ball point pen and you gave me a blue ink ball point pen, not what I paid for! Pen itself looks very nice.”

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Posted 2 years ago

Hi Jake I am very sorry for any confusion you have had here. I can see you ordered the Parker IM Black trim ballpoint pen, meaning the pen itself is black coloured and the engraving comes out gold. Unfortunately all of the Parker IM ballpoint pen range are supplied by Parker with Blue ink as standard, however we do offer an extra black or blue refill as an addon on the product itself so that you can change the ink. Alternatively we can do this for you after you place your order, just drop us a quick message and we can do this. I am pleased you like the pen itself, if you do need any more help or would like any black refills please just drop us a message and we can organise this for you. Have a great day. Kind regards Andrew Exec Pens Team

Posted 2 years ago

“The pens were okay, came with ink etc so that was nice but the engraving wasn't the best”

Helpful Report

Posted 2 years ago

Hi Keeley I am so sorry you were not as pleased with the engraving as you had hoped. I would like to find out if there was any specific issues or concerns you had with the finish as we have had really good feedback regarding our engraving. These pens are laser etched so we remove the black lacquer with a laser which allows us to give a very detailed and intricate engraving finish. We don't drag engrave these pens because the lacquer is very brittle and can chip while using a diamond engraving tip. We believe the laser finish gives a cleaner and more lasting finish and the engraving comes out a nice shiny gold to complement the gold trims of the pen. However we are always looking to hear feedback from our customers both good and bad to learn how we can continually improve our offering in future. Thanks for your valuable feedback, if there is anything else we can help with please let us know. Have a great day Kind regards Andrew Exec Pens Team

Posted 2 years ago

“Good product, but I ticked gift wrap and the product arrived without gift-wrap. Not ideal stealing £3 off me but not a big drama.”

Helpful Report

Posted 2 years ago

Good morning Henry, Thank you for your order with us. We are very sorry that your order did not arrive with gift wrap. We have refunded you for the gift wrap fee. We apologise again for the inconvenience. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“This was not a pen it was a multi function pencil I sent it back the description was for pens not the pencil it is a waste because you cannot use the ruler and the pencil at the same time it does not have a spirit level like the pens do and I don't know how strong it would be for tightening screws.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your order with us. We are very sorry that you are not happy with your order. The product listing that was ordered is for a pencil, however we apologise for the description error. We have now corrected the description & we will refund you for the pencil. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“Unfortunately I can’t give five stars. I was contacted a few days after an internet order was placed to advise me that there was insufficient stock to complete the transaction and that it was unlikely that the stock would be replenished. Had I known that only three units was available I would have looked elsewhere rather than having to pay twice for postage.”

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Posted 2 years ago

Good morning Patricia, Thank you for your order with us & for your review. We are very sorry that you are not completely satisfied with your experience shopping with us. We apologise profusely for the stock issue. If you would like to discuss your order further, please feel free to contact us & we will be more than happy to see if there is any more that we can do for you. We apologise again for any inconvenience caused. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“I was rather disappointed with my order when it arrived, but have only myself to blame for not reading the blurb carefully enough. I was expecting pencils with 7 colours in the lead, but there were only 4. Also, I hate triangular pencils, and would have avoided these if I'd been properly awake. The Japanese company Kirin make a 7 colour pencil called a Black Pal, but they are hard to source.”

Helpful Report

Posted 2 years ago

Good morning David, Thank you for your order with us. We are very sorry that the pencils are not what you expected. We hope that you are still happy with our customer service. We would be more than happy to help with organising a return for you if you would like - if so, please just let us know. Kind regards, Michelle - Marketing @ Executive Pens Direct

Posted 2 years ago

“I was a little disappointed in the pen but it was engraved well. Thankfully it was a secret santa gift.”

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Posted 3 years ago

Good afternoon, Thank you so much for shopping with us. We are very sorry to hear that you were not completely satisfied with your order. Could you please let us know how we could have improved upon your order for you? Was there anything in particular that you were not happy with? We always strive for a 5-star review so we would very much appreciate this feedback from you. Kind regards, Michelle - EPD

Posted 3 years ago

“The Waterman Fountain Pen is a present for my eldest daughter. I had it gift wrapped and engraved with her name, so I haven’t opened the box it came in. Hopefully it will be pristine and will write beautifully. Can’t award stars for obvious reasons, but the pen arrived in the post about 5 days after my order which is good.”

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Posted 3 years ago

Good morning Stuart, Thank you for shopping with us & supporting us as a small business. We hope that your daughter loves her present. Please feel free to let us know what you think after it has been opened. Kind regards, Michelle - Executive Pens Direct

Posted 3 years ago

Executive Pens Direct is rated 4.9 based on 3,370 reviews