Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,371 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,371 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a fountain pen as a 21st Birthday present - it was not in stock on the day of order but arrived into stock earlier than anticipated and was posted out to me immediately arriving the next day. Communication from the company was exemplary I was kept up to date from the moment the order arrived to dispatch - emails were personalised and I felt I was being treated as an individual. The pen arrived well packaged and the little pack of sweets was a nice touch. I will be recommending this company to others and would place on record my thanks for treating me as an individual person not just a customer with no name.”

Helpful Report

Posted 4 years ago

Hello Nigel, Thank you for your order and great review. I'm sorry to hear it wasn't in stock when your ordered, however it appears our team dealt with this straight away. I'm so glad to hear you were happy with our service. Our team always aim to go above and beyond for any request or issue. I will be sure to pass this onto them! As a small family owned company we always treat our customers as individuals as we wouldn't be were we are without them! We are definitely not a nameless/faceless company and we like our customers to feel the same way. If we can ever be of any assistance again in the future please don't hesitate to get back in touch. Kind Regards, Emily

Posted 4 years ago

“Marvellous service. So pleased to have found the same style of chunky pen I use in the office.”

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Posted 4 years ago

“5 star service. Perfect parker pastel pens . Arrived very quickly. Brilliant”

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Posted 4 years ago

“All good. Would buy again.”

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Posted 4 years ago

“Ordered personalized keyring. Absolutely great quality and finish. Customer service also great, helped me with choosing the final look over the phone when I called them. It was perfect as a little token/gift.”

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Posted 4 years ago

“Perfect refill for my pen and arrived really quickly. Thankyou🐀”

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Posted 4 years ago

“Excellent service, very helpful staff in responding to queries. Received my order quicker than indicated delivery time. I would highly recommend Executive Pens Direct.”

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Posted 4 years ago

“Prompt delivery. Happy with purchase.”

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Posted 4 years ago

“My pen was dispatched and delivered very efficiently.”

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Posted 4 years ago

“Exerlent service”

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Posted 4 years ago

“Delivered very promptly and item as expected.”

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Posted 4 years ago

“Excellent quality.prompt delivery.”

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Posted 4 years ago

“Lovely pen and the engraving is very good too”

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Posted 4 years ago

“I was given one of their pens for my birthday and I managed to lose it. So I looked into the brand, saw I could order a replacement and I was not disappointed. It feels lovely in the hand and writes smoothly. It came quite quickly even with engraving. Plus the personalised thank you card with a bag of sweets was such a nice touch.”

Helpful Report

Posted 4 years ago

Hello Elizabeth, Thank you for your order and review. Such a shame you lost the original one but we are glad you could get a replacement! We are happy to hear you enjoyed our thank you gifts! We hope your new pen brings you plenty of luck in the future. Kind Regards, Emily

Posted 4 years ago

“Great thank you!”

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Posted 4 years ago

“Excellent”

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Posted 4 years ago

“My pen refill arrived by return of post. It is the right size and works perfectly. I will certainly come to you again.”

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Posted 4 years ago

“Very prompt service and sensible postage charge item weighing all of 2 ounces. Novelty gift included as well which was a pleasant surprise. I was amazed to find the leads for my PROPELLING pencil were still available. What clown dreamt up the name mechanical pencil? All I need now is a tiny relacement rubber to fit inside. I don't mean a condom I mean an eraser.”

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Posted 4 years ago

“An extra ordinary personal service from a wonderful store! Can’t be happier.”

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Posted 4 years ago

“I was looking for a pen as a gift for my Godson and found this site online. I was somewhat apprehensive as I hadn’t heard of the company before but the reviews were good so I decided to go ahead and place an order. Also ordered another pen for a friends birthday and had them both engraved. The ordering system was very straightforward with good communication. The pens arrived very promptly and I am delighted with the quality of the engraving. I would also say that the prices for my choice of pen, both of which were Cross pens, were very competitive. I will definitely use Executive Pens again. Also, thank you for the little surprise in the package!”

Helpful Report

Posted 4 years ago

Hello Jill, Thank you for your order and lovely review! We are so happy to hear you are a first time customer - as a small family business we rely on new customers coming to our site and recommending us - we really appreciate this! What lovely gifts you chose, we hope both your Godson and friend loved them. If we can ever be of any assistance again in the future please don't hesitate to get back in touch with our team who would be happy to help. Kind Regards, Emily

Posted 4 years ago

Executive Pens Direct is rated 4.9 based on 3,371 reviews