Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,313 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,313 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 11th October 2024

Jim C

Executive Pens Direct 5 star review on 10th June 2024

Jim C

Executive Pens Direct 5 star review on 15th December 2023

Craig B

Executive Pens Direct 5 star review on 4th October 2023

Tom B

Executive Pens Direct 5 star review on 29th August 2023

Kathleen S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy, excellent printing and service. Very quick delivery”

Helpful Report

Posted 2 years ago

Good morning Sally, Thank you very much for your order with us & for your 5-star review! We are glad to hear that you are happy with your experience shopping with us. It is great to hear that you are pleased with the quick delivery of your order & with our customer service. Have a great week! Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“Good price for a lovely fountain pen”

Helpful Report

Posted 2 years ago

Good morning Deborah, Thank you very much for your order with us & for your 5-star review! We are glad to hear that you are happy with your new fountain pen from us. Have a great week! Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“Unfortunately I can’t give five stars. I was contacted a few days after an internet order was placed to advise me that there was insufficient stock to complete the transaction and that it was unlikely that the stock would be replenished. Had I known that only three units was available I would have looked elsewhere rather than having to pay twice for postage.”

Helpful Report

Posted 2 years ago

Good morning Patricia, Thank you for your order with us & for your review. We are very sorry that you are not completely satisfied with your experience shopping with us. We apologise profusely for the stock issue. If you would like to discuss your order further, please feel free to contact us & we will be more than happy to see if there is any more that we can do for you. We apologise again for any inconvenience caused. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“The ink i ordered was dispatched very quick and it was nicely packed . Communication with the seller was at 5/5 . I strongly reccomend them .”

Helpful Report

Posted 2 years ago

Good morning Nicole, Thank you very much for your order with us & for your 5-star review! We are glad to hear that you are happy with your new ink & with its quick dispatch. It is great to hear that you are also pleased with our packaging & our communication. It always means a lot to us as a small business when our customers would recommend us, thank you. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“Exceptional service - used twice now and was very impressed first time round but upon second yes it went beyond my expectations. Couldn’t recommend highly enough.”

Helpful Report

Posted 2 years ago

Good morning Peter, Thank you very much for your order & for your 5 star review! We are glad to hear that you are happy with your order from us. We pride ourselves on our ability to provide every one of our customers with excellent customer service, so it is great to hear that you found our service to be exceptional. It always means a lot to us as a small business when our customers would recommend us, thank you. We appreciate you being a loyal customer with us. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“Arrived earlier than expected! Beautifully wrapped, was bought for a gift and the recipient loved it as it was also beautifully engraved.”

Helpful Report

Posted 2 years ago

Good morning Lynn, Thank you very much for your order & for your 5 star review! We are glad to hear that you are happy with your order & with its early arrival. It is great to hear that you are also pleased with our gift wrapping service & with our engraving work. What a lovely gift - we are glad that the recipient loves their present. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“Beautiful pen. Lovely quality and delivered on time.”

Helpful Report

Posted 2 years ago

Good morning Sandra, Thank you very much for your order & for your 5 star review! We are glad to hear that you are happy with the quality of your new pen & with its prompt delivery. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“I have used this firm before and am delighted with the pens and also the ordering and delivery efficiency I notice one of the questions was Who made the delivery, I think it was Royal Mail but cannot remember as someone else received it on my behalf.!!!!”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you very much for your order with us & for your 5-star review! We are glad to hear that you are happy with your pens from us. It is great to hear that you ar also pleased with our ordering process & with the delivery of your order. We greatly appreciate you being a loyal customer with us, thank you. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“This has been my second order with Executive Pens and i have been so pleased with the service. It's excellent. The first order was engraved do nicely. I had this one gift wrapped but I'm sure it will be as good.”

Helpful Report

Posted 2 years ago

Good morning Lynne, Thank you very much for your order with us & for your 5-star review! We pride ourselves on our ability to provide excellent customer service to each & every one of our customers, so it is great to hear that you are pleased with the service you received from us. We are glad that you are happy with our engraving work as well. We greatly appreciate you being a loyal customer with us, thank you. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“Great choice of pens available at every price point. My order was easy to place and arrived very quickly. I am very pleased with the quality of the pen and the personalisation, it will be well received by my husband, I’m sure.”

Helpful Report

Posted 2 years ago

Good morning Deborah, Thank you very much for your order with us & for your 5-star review! We are glad to hear that you are happy with the range of pens that we offer & with our easy ordering process. It is great to hear that you are also pleased with the quick arrival of your order & with the quality of our personalisation work. What a lovely gift for your husband - we hope he loves his brand new pen. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“A beautiful pen, beautifully presented”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your order with us & for your review. We are glad to hear that you are happy with your pen & with its presentation. We always strive for a 5-star review from every one of our customers. Could you please let us know what we could have done better in order to receive the full 5 stars from you? Your feedback would be greatly appreciated to help us improve our service. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“Great pen - engraving as requested - good speedy service”

Helpful Report

Posted 2 years ago

Good morning Douglas, Thank you very much for your order with us & for your 5-star review! We are glad to hear that you are happy with your brand new pen from us & with our engraving work. We pride ourselves on our ability to provide our customers with excellent customer service, so it is great to hear that you are also happy with our service. Kind regards, Michelle Marketing - Executive Pens Direct

Posted 2 years ago

“I had tried to get a M blue fifth generation Parker pen refill from a number of shops. To no avail. Then I googled suppliers and found Executive pens direct. 1) they had what I was looking for. 2) It was posted to me immediately. 3) They even included a little gift. Ten out of ten EPD …I shall definitely use you again - and THANK YOU. Much appreciation, Mary L - Holt, Norfolk.”

Helpful Report

Posted 2 years ago

Good morning Mary, Thank you very much for your order with us & for your 5-star review! We are glad to hear that we had exactly what you were looking for. We love adding a little free gift to our customers' orders. We look forward to helping you with your next order! Kind regards, Michelle Marketing - Executive Pens Direct

Posted 2 years ago

“Great service, speedy delivery and accommodated a request via email with no hassle at all.”

Helpful Report

Posted 2 years ago

Good morning Matthew, Thank you very much for your order with us & for your 5-star review! We are glad to hear that you are happy with your order from us & with its quick delivery. We pride ourselves on our ability to provide our customers with excellent customer service, so it is great to hear that you found our service to be great. Kind regards, Michelle Marketing - Executive Pens Direct

Posted 2 years ago

“Really pleased with the 2 pens I bought. Arrived very quickly.”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your order with us & for your 5-star review! We are glad to hear that you are happy with your 2 brand new pens from us & with their quick arrival. Kind regards, Michelle Marketing - Executive Pens Direct

Posted 2 years ago

“Very satisfied, a little to slow for shipping but it's ok. The nib is perfect. Thanks”

Helpful Report

Posted 2 years ago

Good morning Clara, Thank you very much for your order with us & for your 5-star review! We are glad to hear that you are happy with your order from us. Kind regards, Michelle Marketing - Executive Pens Direct

Posted 2 years ago

“Very good customer service from Abby. problem solving skills good attitude good customer service and good prices Thank you exec pens look forward to doing more business with you”

Helpful Report

Posted 2 years ago

Good morning Kamran, Thank you very much for your order with us & for your 5-star review! We are glad that you are happy with your order from us. Abby will be very glad to hear that you are pleased with our customer service. We appreciate you being a loyal customer with us & we look forward to helping you with your next order! Kind regards, Michelle Marketing - Executive Pens Direct

Posted 2 years ago

“Excellent service - prompt delivery in secure packaging, and the pens are beautiful”

Helpful Report

Posted 2 years ago

Good morning Keith, Thank you very much for your order with us & for your 5-star review! We are glad to hear that you are happy with your brand new pens from us. It is great to hear that you are pleased with the prompt delivery of your order & with its secure packaging. We pride ourselves on our ability to provide each & every one of our customers with the best customer service, so we are glad that you found our service to be excellent. Kind regards, Michelle Marketing - Executive Pens Direct

Posted 2 years ago

“Superb service, fantastic range, rapid delivery, no-fuss personalisation”

Helpful Report

Posted 2 years ago

Good morning Robert, Thank you very much for your order with us & for your 5-star review! We are glad to hear that you are happy with your order from us & with its quick delivery. We pride ourselves on our ability to provide each & every one of our customers with excellent customer service, so it is great to hear that you found our service to be superb. Kind regards, Michelle Marketing - Executive Pens Direct

Posted 2 years ago

“I am more than happy with my beautiful Cross Borneo pen, and will treasure it, but of course it will get used daily !! Many thanks for your excellent service, I will recommend your company to friends and family and Im sure I will be making further purchases in the future.”

Helpful Report

Posted 2 years ago

Good afternoon Pauline, Thank you for your order & your 5-star review! We are glad that you are happy with your brand new Cross Borneo pen from us. We hope that you enjoy using it. We pride ourselves on our ability to provide each & every one of our customers with the best customer service, so it is great to hear that you found the service that you received from us to be excellent. It always means a lot to us when our customers recommend us, thank you. We look forward to helping you with your next order! Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

Executive Pens Direct is rated 4.9 based on 3,313 reviews