Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Gateshead
Rating: 4.90

4.9 Rating 3,293 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,293 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 11th October 2024

Jim C

Executive Pens Direct 5 star review on 10th June 2024

Jim C

Executive Pens Direct 5 star review on 15th December 2023

Craig B

Executive Pens Direct 5 star review on 4th October 2023

Tom B

Executive Pens Direct 5 star review on 29th August 2023

Kathleen S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pens were brilliant and the packet of Haribos that came along an unexpected delightful surprise for my daughter. One star short as delivery did take some time.”

Helpful Report

Posted 1 year ago

Hi Sunita, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Legami Halloween Erasable Gel Pen Set and our service. We're sorry to hear the courier's delivery disappointed you. Kind Regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Excellent service. Quality product delivered on time. Top Marks. I will Definitely use them again.”

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Posted 1 year ago

Hi Brian, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Parker Medium Quinkflow Ballpoint Pen Refills in Blue - Pack of 10 and our service. Kind Regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Excellent, easy to order, speedy delivery and the pens were great!”

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Posted 1 year ago

Hi Helen, Thank you very much for your latest order with us & for your 5 star review! We are glad to hear that you are happy with your Legami Pens and our service. Kind Regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“This is the second time that I have purchased a product from Executive Pens Direct if I could give them 10 stars I would the product that I purchased from them came very well packaged and in good condition and time it was very well priced I shall be buying from them again in the future most definitely. Being a person who uses a good quality fountain pen I seem to appreciate a good quality product and this is what I received from them. It's become a bit of a talking point when people see me using a fountain pen especially when I use red ink. Keep up the good work this is one company that I would recommend to anyone.”

Helpful Report

Posted 1 year ago

Hi Stephen, Thank you very much for your latest order with us & for your 5 star review! We are glad to hear that you are happy with your Ink, Converter and our service. We really appreciate your very kind feedback. Kind Regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Excellent Parker's Pen refills despatched fast and very good value.”

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Posted 1 year ago

Hi Anthony, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Parker Medium Quinkflow Ballpoint Pen Refills in Blue - Pack of 10 and our service. Kind Regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Very nice pen bought as a gift. Efficient service and east to use web site.”

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Posted 1 year ago

Hi Elis, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Parker IM Dark Espresso Chrome Trim Rollerball Pen and our service. Kind Regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Fast and efficient service at a competitive price”

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Posted 1 year ago

“I ordered the multi buy Parker pen refills. Excellent value and swift dispatch. This was my first experience of Executive Pens Direct and it won't be my last. Thank you for the excellent customer service.”

Helpful Report

Posted 1 year ago

Hi Carole, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Parker Medium Quinkflow Ballpoint Pen Refills in Blue - Pack of 10 and our service. Thank you for such kind feedback. Kind Regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“great service and highly recommended”

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Posted 1 year ago

Hi Craig, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Pastel Yellow Parker Jotter Originals Ballpoint Pen and our service. Kind Regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Excellent quality and service.”

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Posted 1 year ago

Hi Craig, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Waterman Hemisphere Matt Black Gold Trim Ballpoint & Rollerball Pen Set and our service. Kind Regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Pen nib units arrived in good condition.”

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Posted 1 year ago

Hi Bernard, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Schmidt Steel FH452 Fountain Pen Nibs and our service. Kind Regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“This is a lovely pen and the engraving is beautifully done. The service from Executive Pens Direct was excellent and the pen arrived just a few days after it was ordered.”

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Posted 1 year ago

Hi Pamela, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Waterman Hemisphere Pink Gold Trim Rollerball Pen and our service. Kind Regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Brilliant customer service. Great products. Will definitely use them again. Thank you.”

Helpful Report

Posted 1 year ago

Hi Dave, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Kaweco Natural Coconut Frosted Sport Fountain Pen and our service. Kind Regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“I had some slightly unusual requirements, and Tom (and Abby) went the extra mile in helping me get what I need, including the helpful offer to send a replacement refill if the custom part of the order didn’t work out as planned (although it did!) Very grateful for the excellent customer support, and my wife loves the gift.”

Helpful Report

Posted 1 year ago

Hi Laurie, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Parker IM Matte Blue Chrome Trim Rollerball Pen and our service. We're pleased to hear your wife also loved it. Kind Regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“The pencil case is of good quality and came at a decent price. However, despite the website suggesting the item was in stock, it turned out not to be and its eventual delivery came quite a few days after my wife's birthday when, obviously, it was meant to be a present given on the day. The customer services agent was understanding when I phoned (before the birthday, to find out its expected arrival date and said he would look to see if there could be some form of recompense. I heard nothing else but there was a small pack of Haribo's in the parcel so that might have been it. :|”

Helpful Report

Posted 1 year ago

Hi Ian Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the quality of the pencil case good and that it came at a reasonable price. However, we sincerely apologize for any inconvenience caused by the delay in delivery, especially on such a special occasion as your wife's birthday. We understand the importance of timely deliveries, and we are sorry that we fell short of your expectations in this instance. Our team is actively working to improve our inventory management and shipping processes to prevent such issues in the future. We appreciate your patience and the opportunity to address your concerns when you contacted our customer service. We are glad to hear that our customer service was understanding and helpful, and we apologize if there was any miscommunication regarding compensation. We aim to provide excellent service, and we are sorry for any disappointment caused. Please also accept my apologies that our customer services didn't follow up clearly on the goodwill discount. I have chased this up today to rectify this asap. We value your feedback, and we will use it to make improvements to ensure a better customer experience moving forward. If there is anything else we can do or if you have further concerns, please do not hesitate to reach out to us directly. Customer satisfaction is our number one priority, and we will do everything we can to make every customer interaction special. Thank you for choosing our service, and we hope to have the opportunity to serve you better in the future. Kind regards Andrew Exec Pens Team

Posted 1 year ago

“Very fast turn around for engraved open. The pen is lovely and will be an 18th birthday gift. I am sure it will be appreciated.”

Helpful Report

Posted 1 year ago

Hi Barbara, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Parker Ingenuity Blue Gold Trim Ballpoint Pen and our service. Kind Regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“This pen was delivered to me quickly and I am delighted with it.”

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Posted 1 year ago

Hi Cicely, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Platignum No. 9 Ballpoint Refill - Blue Ink 3 Pack and our service. Kind Regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Bought for my niece for passing her nursing degree and starting her new job in intensive care. I'm assuming it works well, she was taking it on her first day.”

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Posted 1 year ago

Hi Emily, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Lamy AL-Star Oceanblue Rollerball Pen and we hope your Niece loves it too, all the best to her in her role. Kind Regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Ordered a Kaweko aluminium pen with engraving for my daughter. Arrived promptly and was lovely. Very impressed.”

Helpful Report

Posted 1 year ago

Hi Peter, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Kaweko Pen and hope your daughter loves it too. Kind Regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Great service”

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Posted 1 year ago

Hi John, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

Executive Pens Direct is rated 4.9 based on 3,293 reviews