Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,338 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,338 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 31st January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quick turnaround from initial order to delivery time was great. The recipient of the pens was over the moon with the gift so that made me happy all round.”

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Posted 6 years ago

“Product as described, delivered well packaged in a very acceptable time frame. Also very helpful with other queries about their products with a quick reply. No hesitation in using them again.”

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Posted 6 years ago

“I have had a lot of articles from Executive Pens and have always been very pleased with what I have bought from them.”

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Posted 6 years ago

“Great item,nicely made and good efficient service.”

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Posted 6 years ago

“I have never come across Customer After Sales Service, that equals Executive Pens Direct. We had a real challenge with our Australian Postal Services, who made the package sent from Executive Pens Direct, appear in Sydney, Australia and then vanish into fresh air...! Australia Post would not connect or talk to Royal Post UK., which complicated sorting this issue out. In the end, after four frustrating weeks of trying to get information, as to the whereabouts of the package. Executive Pens Direct decided not to wait any longer, fulfilled my order again and sent them via UPS Couriers. Within five days, the pens were delivered to my door. All through this whole process, Elizabeth and Andrew of Executive Pens Direct, kept me totally informed, on an almost daily basis. They were so professional and polite, never questioned the fact that the pens may be lost etc., and assured me that they would make good, whatever the outcome. I look forward to purchasing again from them, knowing that I am dealing with a highly ethical and trustworthy company. I can and will, recommend Executive Pens Direct, whenever I can. Being a full time Marriage Celebrant and Notary, I meet many, many people, and have a large networking range. So, I will be shouting loud about the fantastic experience I have had, dealing with this company... Bill Scurry Marriage Celebrant - Austweddings. Sunshine Coast – Queensland Australia.”

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Posted 6 years ago

“Quick and easy process, fast delivery. It was gift wrapped so can't say much about the content. However service was good and Parker pens are usually quality products.”

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Posted 6 years ago

Hi Mohammad Thank you for your positive review and feedback, We are pleased you were happy with our servuce and giftwrap. Parker are a great brand so I'm positive your recipient will love the pen. However if there is anything else we can do please feel free to email us and we will be happy to help out. Have a great weekend. Kind regards Abby

Posted 6 years ago

“The best shop I have dealt with. Exceptional customer service. Would give 6 stars if I could.”

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Posted 6 years ago

“Really happy with my new fountain pen. The quality is lovely. The website is very easy to use and the delivery is quick.”

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Posted 6 years ago

“Great selection of pens from great brands with great prices and a great overall service. Highly recommended.”

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Posted 6 years ago

“Website good & easy ordering process. Very satisfied with the quality of the pen & price.”

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Posted 6 years ago

“This is a lovely quality pen and the inscription looks very nice”

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Posted 6 years ago

“Great pen, looks just how I pictured it to be! Fast delivery and great customer service!”

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Posted 6 years ago

“Easy transaction. Quality engraving and pens. Quick delivery. Very happy.”

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Posted 6 years ago

“I’m so happy with the quality. Recommended to everyone!!!”

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Posted 6 years ago

“Good condition and beautiful”

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Posted 6 years ago

“Right from my initial enquiry, Elizabeth was there advising me regarding suitable refills, availability, and costs. The UK currency conversion to $A was made for me to give me a real idea as to cost. Following the placement of my order, I was advised of the shipping date, and given a link to follow the tracking of the items whilst in transit. Over the 2018 Easter period, the movements were followed by me, and the order was delivered in Australia very soon after the Easter break.. Excellent service all the way through. Thank you”

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Posted 6 years ago

“Shopped around for a Cross pen (ended up being pens...), Executive Pens were competitive with their prices and delivery, the Pens I chose were very good value for money and have been used regularly since they arrived. The packaging of the pens was excellent, each pen in their own presentation box and they were then wrapped in bubble wrap, obviously they arrived in pristine condition. Couldn't ask for a better service, well done Exec Pens”

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Posted 6 years ago

“Excellent service and prompt delivery. Nothing negative to say.”

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Posted 6 years ago

“I was very pleased with the prompt service. The engraving on the pen was very good and I am happy to recommend this company. Satisfaction all round! It was bought as a gift which has yet to be used.”

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Posted 6 years ago

“Very happy. Pen was part of a retirement present. Very stylish .”

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Posted 6 years ago

Executive Pens Direct is rated 4.9 based on 3,338 reviews