Executive Pens Direct Reviews

4.9 Rating 3,293 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,293 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 11th October 2024

Jim C

Executive Pens Direct 5 star review on 10th June 2024

Jim C

Executive Pens Direct 5 star review on 15th December 2023

Craig B

Executive Pens Direct 5 star review on 4th October 2023

Tom B

Executive Pens Direct 5 star review on 29th August 2023

Kathleen S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with the pens packaging, totally different to the picture displayed on your website which is a shame as it's a gift, but the pen itself is great.”

Helpful Report

Posted 2 years ago

Hi Julie Thank you for your positive review. We are sorry that the box was different to the image online. The supplier of these pens sometimes changes the packaging slightly. We try our best to keep the website updated, but on this occasion it has been missed. I am glad that you are happy with the pen, I hope the recipient loves writing with it. If there is anything else we can do, please don't hesitate to contact us. Kind regards Andrew Exec Pens Team

Posted 2 years ago

“Lovely pen received very quickly. Made a great gift.”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Parker IM Achromatic Matte Black Fountain Pen. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“Excellent service and equally excellent pens.”

Helpful Report

Posted 2 years ago

Good morning Philip, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Lamy Logo Matte Steel Mechanical Pencil. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“The pens I ordered were a great price and packaging and delivery were both exceptional”

Helpful Report

Posted 2 years ago

Good morning Myra, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Paper Mate Flexgrip Elite Retractable Ballpoint Pens. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“I was looking for a particular fountain pen for my grandson's birthday so contacted Executive Pens Direct. They were extremely helpful, the pen was delivered very quickly although I had given them just a few days notice. I was so relieved and my grandson absolutely delighted, especially with the extra gift of sweets. Very many thanks to them.”

Helpful Report

Posted 2 years ago

Good morning Georgina, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Waldmann Edelfeder Black Fountain Pen. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“✨ ︵ ("\(●-●) \ / 0\ \ ( )" \__T__/”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Lamy Logo Brushed Fountain Pen. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“Fantastic service from start to finish. Will definitely be using this company again.”

Helpful Report

Posted 2 years ago

Good morning Neil, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Otto Hutt Design 04 Gloss Black and Sterling Silver Ballpoint Pen. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“I am very happy with the purchase. Everything was perfect.”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Kaweco Collection Fountain Pen in Iguana Blue. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“Excellent service above and beyond expectations.”

Helpful Report

Posted 2 years ago

Good morning Maureen, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Amalfi Medium Aubergine Journal. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“Excellent service, dealt with an issue very quickly”

Helpful Report

Posted 2 years ago

Good morning Darren, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Parker Jotter Victoria Violet Ballpoint Pen. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“I had some questions about my order and I found the response to be quick, personal and helpful. the range of pens is very broad and I think good value is offered.”

Helpful Report

Posted 2 years ago

Good morning Michael, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Lamy Scala Black Fountain Pen. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“Excellent price and prompt, well packaged delivery”

Helpful Report

Posted 2 years ago

Good morning Norma, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Diamine Ink-vent Calendar 2022 - Green Edition. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“First class service”

Helpful Report

Posted 2 years ago

Good afternoon Edward, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Sheaffer Fountain Pen Ink Cartridges. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“Excellent!! I was amazed by fantastically quick delivery for my 1st order, so I ordered again! In that order, I had to make an adjustment so called the customer service and the lady who I spoke to was friendly, efficient and very professional! I'm sure I will be ordering from you again ;)”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Legami Erasable Gel Pens. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“the five star rating is for speed of delivery, engraving and what looks like lovely quality pens. However they are Christmas presents so they have yet to be used properly.”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Single Parker Medium Quink Rollerball Pen Refills. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“I’m very pleased with my product .. good value for money .. my order did get lost on on delivery , but I rang your customer care service and they resolved the issue very quickly”

Helpful Report

Posted 2 years ago

Good morning Lisa, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Parker Jotter Stainless Steel Chrome Trim Ballpoint Pen. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“Ordered 2 Personalised pens, arrived within 2 days. Pens are good quality and as described on website. Would definitely use again. Speedy service. A1”

Helpful Report

Posted 2 years ago

Good morning Julie, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Personalised Engraved Eleem Metal Ballpoint Pen. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“had a order which I got wrong rectified by you .really professional. thank you”

Helpful Report

Posted 2 years ago

Good morning Peter, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Parker Jotter Stainless Steel Chrome Trim Ballpoint Pen. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“I have been in communication with pens direct as I have been very disappointed by the large size of the engraving applied to the pen I ordered, it is in my opinion unsightly and spoils the sleek lines of the pen. It would have been preferable to be offered an opportunity to describe the size of engraving to be applied when ordering the pen. It is my plan to give all members of my family a set of two pens and complete the set with a retracting pencil. This would have meant three orders for a total of 6 members of my family. However in view of the responses to date to my unhappiness with the pen ordered recently I will be ordering from another company.”

Helpful Report

Posted 2 years ago

Good Afternoon Julie Thanks for your feedback regarding the sizing of the text on your pen. As we are discussing via email already, I will try to keep this reply short. Once again I apologise for any difference in the expected size of the text engraved on your pen, and that you are not completely happy with the overall effect. Our engravers use their best judgement on the size of the text for each pen. As each pen differs in space available, the size can vary slightly from pen to pen and in this case, I understand you would have preferred slightly smaller, more subtle engraving. Thank you again for your constructive feedback regarding coming up with a way to allow customers to choose the size of the text during ordering. We are actively looking for ways to introduce this in some form on our website, we believe it would be very beneficial to give our customers more choice regarding this. We are already trialing offering customers the choice of position of engraving on some pens, cap or barrel and I am hopeful we can also introduce your suggestion in the near future. We will continue to work with you via email to find a suitable solution for you, and hopefully you will give us a second chance in the future. Have a great day. Kind regards Andrew Exec Pens Team

Posted 2 years ago

“Now that I know you exist I shall definitely be using you again. I could not believe how quickly you dispatched my order and I received it within days.”

Helpful Report

Posted 2 years ago

Good morning Kathleen, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Fisher Space Black Medium Refills. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

Executive Pens Direct is rated 4.9 based on 3,293 reviews