Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,371 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,371 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was simple and delivery was super quick. I ordered the silver pen for my husband for our silver wedding. He was delighted. The one comment I would make is that it didn’t come with any ink cartridges and if I had known that this wasn’t included at the time of ordering I would have bought them at the time. Instead I have subsequently had to order ink and my husband cannot use his present until this comes. You need to put ink suggestions on the page so people can see this and order accordingly.”

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Posted 4 years ago

“Excellent service, I have ordered multiple journals, a fountain pen and art supplies, all arrived promptly and in beautiful condition. On two occasions when I have needed to telephone with queries, the customer service was first rate.”

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Posted 4 years ago

Hello, Thank you for your great review - we hope you have enjoyed using your new products! Thank you for mentioning our customer service, our team always aim to go above and beyond even for the smallest of requests! If we can ever be of assistance again in the future please don't hesitate to get back in touch. Kind Regards, Emily

Posted 4 years ago

“Really good service, happy to wait for the 2-3 day delivery time quoted, parcel came next day. Lovely calligraphy set. Nicely packaged. Haribos! Recommend and would use again.”

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Posted 4 years ago

“Excellent value, beautifully engraved pen, very prompt delivery, easy to navigate site, all brilliant!”

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Posted 4 years ago

“Best ever selection of pens, reasonably priced. Great service. I am a very happy customer.”

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Posted 4 years ago

Hello Marianne, Thank you for your great review - we try to update our stock regularly so our customers have the best selection! We hope you are enjoying using your new pens. If we can ever be of assistance again in the future please don't hesitate to get back in touch. Kind Regards, Emily

Posted 4 years ago

“Friendly efficient service. Excellent!”

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Posted 4 years ago

“Very good customer service, pen came in a very professional box. Excellent.”

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Posted 4 years ago

Hello Matthew, Thank you for the great feedback - our team always aim to go above and beyond even for the smallest of matters so thank you for noticing. We hope you are happy with your new pen and hope to hear from you again in the future! If we can ever be of assistance with any future orders please don't hesitate to get back in touch. Kind Regards, Emily

Posted 4 years ago

“Thank you, it was a brilliant service and I received my refills very quickly.”

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Posted 4 years ago

“Wanted refill for Mont Blanc pen and purchased from pens direct to try. Excellent quality and speedy delivery, would recommend.”

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Posted 4 years ago

“Excellent, personalised service and we are thrilled with the engraved pen we purchased for a friend. Would definately shop there again ( we are in New Zealand ) as the online ordering process was so simple and quick. Highly recommended :-)”

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Posted 4 years ago

Hi Catherine, Thank you for your great review and recommendation! We are so glad you enjoyed using our website and found it easy to place an order. We really hope your friend enjoyed the gift as much as you liked it! If we can ever be of assistance again in the future please don't hesitate to get back in touch. Kind Regards, Emily

Posted 4 years ago

“Bought this as a gift for my son. Lovely pen, ordering was easy. Personalising process very easy and being able to see the inscription in all the different fonts before deciding was an added bonus. Delivery was on time and communication good. Would recommend. Thanks.”

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Posted 4 years ago

Hello, Thank you for your great review. We hope your son enjoyed the gift. It sounds like you had a pleasant experience with our site which we always love to hear. Thank you for your recommendation - if we can ever be of assistance again in the future please don't hesitate to get back in touch. Kind Regards, Emily

Posted 4 years ago

“I bought the pen as a gift for my wife ordering the pen was easy to do and what great customer service once the pen came the wife was made up with it the engraving is fantastic and I’ll be ordering more pens from executive pens in the future,”

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Posted 4 years ago

Hello Andrew, Thank you for your great review, we are so glad your wife enjoyed the gift, our team take great care when engraving so thank you for noticing! We look forward to any future orders - if we can be of assistance again in the future please don't hesitate to get back in touch. Kind Regards, Emily

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Second time I've ordered from Executive Pens - both times the speed of delivery has been excellent.”

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Posted 4 years ago

Hello Richard, Thank you for your review and your continued support. We are so glad your orders have arrived promptly on both occasions. If we can ever be of assistance again in the future please don't hesitate to get back in touch. Kind Regards, Emily

Posted 4 years ago

“Thank you for a very personal, speedy service. I will be ordering again”

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Posted 4 years ago

“Very pleased with the promptness of the delivery. Would definitely use again.”

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Posted 4 years ago

“I required help and information regarding a purchase I was attempting to make blind, i..e I had been unable to entirely confirm that the item I required was the right one. The staff at Executive Pens Direct were helpful, knowledgable and reassuring which enabled me to make a confident choice immediately and with no fear of being left with something I could not use. 10 out f 10 for customer service and..they got it right first time :) Why shop with the faceless nameless giants when you can get human helpful contact from the very start.”

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Posted 4 years ago

Hello James, Thank you for your great review - we are so glad your items were well suited. Our team always aim to go above and beyond so thank you for recognising this! If we can ever be of any assistance in the future please don't hesitate to get back in touch with us. Kind Regards, Emily

Posted 4 years ago

“Quite pleased with the pens. Thought the engraving was not prominent enough. Also engraving was expensive.”

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Posted 4 years ago

Hello Sue, Thanl you for your order and feedback - we are sorry to hear you aren't fully happy with the engraving details. We do want all of our customers to be fully happy and have a good experience so we are keen to rectify this situation for you. If you would like to contact our team with some photos so we can see the issue our email is sales@executivepensdirect.com. We look forward to hearing from you. Kind Regards, Emily

Posted 4 years ago

“Excellent quality and speedy.”

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Posted 4 years ago

“Pens arrived on time , fast post and great packaging and most importantly great pens for teachers presents , got great compliment from them , Thank you ! 🙏”

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Posted 4 years ago

Hello James, Thank you for the great review - I'm glad your items arrived so promptly and that the teachers were all happy with them! If we can ever be of assistance for any future orders please don't hesitate to get back in touch. Kind Regards, Emily

Posted 4 years ago

Executive Pens Direct is rated 4.9 based on 3,371 reviews