Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,371 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,371 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

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“Product arrived much quicker than expected. Well packed and in perfect condition and parcel included a message saying who had packed it. A lovely touch. I will use this firm again because of the quality of their business.”

Helpful Report

Posted 4 years ago

Hello Judith, Thank you for your lovely review and order. As a small business we really appreciate this now more than ever during these strange times. We are so glad to hear this arrived so promptly and you liked our thank you card - we like to put a name to our business rather than being a faceless large corporation! If we can ever be of any assistance again in the future please don't hesitate to get back in touch with one of our team. Kind Regards, Emily

Posted 4 years ago

“Thankyou for a very quick delivery. I'm sure my brother will be delighted with the pen which he is receiving for his 80th birthday on Christmas Day.”

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Posted 4 years ago

“Very efficient online service.”

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Posted 4 years ago

“I recently ordered a Waterman pen and pencil set from Executive Pens Direct. I have to say from start to finish they were superb. My initial request was out of stock - but they very kindly made me aware of an alternative which was just as nice as my original choice. Polite email contact throughout and delivery was really quick and secure. Would thoroughly recommend EPD to anyone wishing to purchase a writing instrument as THE company to deal with.”

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Posted 4 years ago

Hi Ronnie, Thank you for your great review and order, as a small business we really appreciate this now more than ever during these strange times! We are sorry to hear your initial item wasn't available but we are glad to hear you are happy with the new choice! I'll be sure to pass your review onto our sales team who will also be glad to hear it. If we can ever be of any assistance again in the future please don't hesitate to get back in touch with our team. Kind Regards, Emily

Posted 4 years ago

“Great service and the staff there are very polite and friendly”

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Posted 4 years ago

“The pens arrived very quickly. Perfect! Great service. I will be returning again soon!”

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Posted 4 years ago

“I ordered from executive pens direct after they showed as 1 very competitive and 2 Local to me - pen arrived and I had a feeling it had not been engraved as ordered! It hadn't....contacted them and they were great sent a return label confirmed all details, kept me informed and pen was back with me engraved within 4 days from postage! Sometimes the sign of a good company is how they deal with an issue not just the quality of the product - will deffinately use them again”

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Posted 4 years ago

Hi Andrew, Thank you so much for your order and review. We really appreciate this now more than ever being a small business during these strange times! I'm sorry to hear there was some issues with your order but I'm glad to hear our team could sort this error out so promptly for you. If we can ever be of any assistance again in the future please don't hesitate to get back in touch with our team. Kind Regards, Emily

Posted 4 years ago

“Really good quality and engraving”

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Posted 4 years ago

“Excellent service quick delivery very happy with product. Also loved the little packet of Haribo my favourite 🤩 very nice touch thank you”

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Posted 4 years ago

“I was very pleased with the efficiency of dealing with my order & the little personal touches. Thank you so much.”

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Posted 4 years ago

“Haven’t opened the pen yet as it is wrapped up beautifully for a Xmas present but a quick delivery and a lovely company to order from”

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Posted 4 years ago

“I bought a refill for my partner’s Waverley ballpoint pen. The pen was a graduation present from her parents over 40 years ago. Refill fits perfectly, and with it’s black ink and fine point writes very similarly to a fountain pen. She’s now busy writing Christmas Cards for friends and relatives we won’t be able to meet this year.”

Helpful Report

Posted 4 years ago

Hello David, Thank you so much for your review and order. We really appreciate this now more than ever as a small business during these strange times. We are so glad to hear you managed to find the perfect refill! It can be hard when brands are ever changing the designs of things. We hope your wife throughly enjoyed her Christmas Card writing and we hope you can see some loved ones soon! Fingers crossed 2021 is better than this one! If we can ever be of any assistance again in the future please don't hesitate to get back in touch. Kind Regards, Emily

Posted 4 years ago

“Easy to use website, when I asked a question the response was extremely quick. Delivery was very quick. Would recommend to anyone”

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Posted 4 years ago

“Thanks was just what i ordered 😊”

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Posted 4 years ago

“Lovely pens - repeat purchase! Arrived very quickly. Thank you!”

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Posted 4 years ago

“Excellent quality and very speedy despatch. Like to support our small businesses. Lovely business. Thank you!”

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Posted 4 years ago

“EXCLENT QUALITY AND VALUE FOR MONEY. HENCE MY DECISION YO KEEP ON RE-PURCHASING WHEN REWUIRED.”

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Posted 4 years ago

“Super speedy service Pen engraved and arrived quickly Very happy will definately use again”

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Posted 4 years ago

“Very easy to order, quickly dispatched and pleased with product”

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Posted 4 years ago

“Gorgeous products and great service which is super personal and speedy. Thank you!”

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Posted 4 years ago

Executive Pens Direct is rated 4.9 based on 3,371 reviews