Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,337 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 11th October 2024

Jim C

Executive Pens Direct 5 star review on 10th June 2024

Jim C

Executive Pens Direct 5 star review on 15th December 2023

Craig B

Executive Pens Direct 5 star review on 4th October 2023

Tom B

Executive Pens Direct 5 star review on 29th August 2023

Kathleen S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 Personalised pens, arrived within 2 days. Pens are good quality and as described on website. Would definitely use again. Speedy service. A1”

Helpful Report

Posted 2 years ago

Good morning Julie, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Personalised Engraved Eleem Metal Ballpoint Pen. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“had a order which I got wrong rectified by you .really professional. thank you”

Helpful Report

Posted 2 years ago

Good morning Peter, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Parker Jotter Stainless Steel Chrome Trim Ballpoint Pen. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“I have been in communication with pens direct as I have been very disappointed by the large size of the engraving applied to the pen I ordered, it is in my opinion unsightly and spoils the sleek lines of the pen. It would have been preferable to be offered an opportunity to describe the size of engraving to be applied when ordering the pen. It is my plan to give all members of my family a set of two pens and complete the set with a retracting pencil. This would have meant three orders for a total of 6 members of my family. However in view of the responses to date to my unhappiness with the pen ordered recently I will be ordering from another company.”

Helpful Report

Posted 2 years ago

Good Afternoon Julie Thanks for your feedback regarding the sizing of the text on your pen. As we are discussing via email already, I will try to keep this reply short. Once again I apologise for any difference in the expected size of the text engraved on your pen, and that you are not completely happy with the overall effect. Our engravers use their best judgement on the size of the text for each pen. As each pen differs in space available, the size can vary slightly from pen to pen and in this case, I understand you would have preferred slightly smaller, more subtle engraving. Thank you again for your constructive feedback regarding coming up with a way to allow customers to choose the size of the text during ordering. We are actively looking for ways to introduce this in some form on our website, we believe it would be very beneficial to give our customers more choice regarding this. We are already trialing offering customers the choice of position of engraving on some pens, cap or barrel and I am hopeful we can also introduce your suggestion in the near future. We will continue to work with you via email to find a suitable solution for you, and hopefully you will give us a second chance in the future. Have a great day. Kind regards Andrew Exec Pens Team

Posted 2 years ago

“Now that I know you exist I shall definitely be using you again. I could not believe how quickly you dispatched my order and I received it within days.”

Helpful Report

Posted 2 years ago

Good morning Kathleen, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Fisher Space Black Medium Refills. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“Fantastic range of pens available, all at competitive prices. The engraving is of high quality and looks very smart on the black Parker Jotter XL. Fast delivery.”

Helpful Report

Posted 2 years ago

Good morning Stephen, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Parker Jotter XL Monochrome Matte Black Ballpoint Pen. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“Excellent service. Quick delivery and the engraving on the pen is excellent. A lovely gift.”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Parker Jotter Stainless Steel Gold Trim Ballpoint Pen. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“Arrived in few days. Site easy to navigatev.”

Helpful Report

Posted 2 years ago

Good morning Sandra, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Parker Sonnet Stainless Steel Chrome Trim Rollerball Pen. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“Fast reliable service, quality products: I will use this company again. Fully recommended.”

Helpful Report

Posted 2 years ago

Good morning Paul, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Waterman Standard Ink Converter. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“Have bought as a Christmas present.. I love the look of the pen but need to wait till after Christmas to hear how pleased the recipient is”

Helpful Report

Posted 2 years ago

Good morning Frances, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Fisher Space Chrome Crystal Cap-O-Matic Space Pen. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“Super product -dispatched on time and worked great. Highly recommend.”

Helpful Report

Posted 2 years ago

Hi Thank you for your review with us for the Waterman Carene. We are thrilled to hear that both the pen and delivery was as you expected from us. It was great talking to you over email regarding your order. If there is anything else we can help with please let us know. Have a great week. Kind regards Andrew Exec Pens Team

Posted 2 years ago

“Found a perfect gift at the right price. Delivered as stated. Very pleased with the whole transaction.”

Helpful Report

Posted 2 years ago

Good morning Jay, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Parker Jotter Stainless Steel Gold Trim Fountain Pen. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“The quality of the pens and engraved boxes was excellent. The items were slightly delayed but we were informed of this and kept updated on our order throughout. The service was very good overall.”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Parker 51 Premium Turquoise Ballpoint Pen. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“needed waterman fountain pen ink refils great online price delivered quickly just the job”

Helpful Report

Posted 2 years ago

Good afternoon Mark, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Waterman fountain pen ink refills. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 2 years ago

“This is my second order from Executive Pens Direct. I have previously bought a pen from them for my partner and this time, bought some refills for it. Everything was great both times. Price, ease of ordering, fast delivery. I highly recommend Executive Pens Direct.”

Helpful Report

Posted 2 years ago

Thanks for the feedback, it is always great to see customers returning. We hope to see you again soon

Posted 2 years ago

“What a joy to speak to a real person. The gentleman was knowledgeable and most helpful. The refill for my very old Waterman pen arrived within two days. I will use Executive Pens Direct in the future and recommend the company to others.”

Helpful Report

Posted 2 years ago

Always happy to help. We are glad that you enjoyed your experience and look forward to your future purchases

Posted 2 years ago

“Great service. There was a glitch, but the company dealt with it very professionally.”

Helpful Report

Posted 2 years ago

We are always happy to go that extra mile where we can. Thank you

Posted 2 years ago

“Ordered engraved gifts. Arrived on time. Perfectly packaged and in great presentable condition. Outstanding service!”

Helpful Report

Posted 2 years ago

Thank you for using Executive Pens

Posted 2 years ago

“Fantastic business - the service is first class and the products are five star. Massive thank you to Abby who went out of her way to engrave a gift for me that I didn’t think was possible - customer service like that is hard to find these days and I am very grateful. My go to place now for all corporate and family gifts.”

Helpful Report

Posted 2 years ago

Graham, thank you so much for your lovely review. We try and do our best for every customer here at Executive Pens

Posted 2 years ago

“Perfect! just the gift I wanted for my brother! well done!”

Helpful Report

Posted 2 years ago

Happy to help I hope that your brother liked his gift as much as you do

Posted 2 years ago

“Description acurate. Received the parcel on time, parcel intact. The pen writes smooth. It’s a pleasure.”

Helpful Report

Posted 2 years ago

Thank you

Posted 2 years ago

Executive Pens Direct is rated 4.9 based on 3,337 reviews