Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,370 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed in quality”

Helpful Report

Posted 3 years ago

Hi Elizabeth Thank you for your honest review. We are always looking to improve on the products we offer. I will discuss this with the team to see whether we can work with the supplier of these items to improve the quality in any way without increasing the price point. In the meantime, if you would prefer to return the item for a full refund please let us know. We offer a full 30 days returns period for unused items If there is anything else we can do to help please let us know. Kind regards Abby Exec Pens Team

Posted 3 years ago

“The pen was a gift to Evie and this company are terrible at communication twice I told them it was a gift but no ..they insist on calling me Evie although I even wrote to tell them that they had wrong details.... nothing changed”

Helpful Report

Posted 3 years ago

Hello, I'm very sorry to hear that your experience with our team was not up to the standard you expected. I've had a look through the emails between yourself and my colleague and I can see that your billing and shipping address had merged to your friends who the gift was for. As the confirmation emails are sent immediately by an automatic system these do go off the billing address provided so ultimately included Evies name rather than your own. I can see my colleague has changed your billing details to the ones provided by yourself including your name. However as we aim to dispatch items as soon as possible for you guys to receive them quickly there can be a delay between the system updating and the automated email template which may have meant that the dispatch email to yourself also contained Evies name. We would have been more than happy to resend these once updated with your details on if requested. Thank you for highlighting this as we are always looking for ways to improve our business and methods that we use so we will definitely put this forward to our IT team. I hope that Evie enjoyed her thoughtful gift from yourself and that you decide to return to us as a customer. Kind Regards, Emily

Posted 3 years ago

“I was looking for two quality roller ball pens which could be engraved as a keepsake for two of my grand children for Christmas. I chose Executive Pens because of excellent service in past years. The pens arrived nicely gift boxed, but I was disappointed to discover my grand children’s names had been printed rather than Laser engraved. It looked cheap. Very disappointed . John Roberts”

Helpful Report

Posted 4 years ago

Hi John I am sorry you are a little disappointed with your pens. I can confirm we only engrave our pens. We have never printed pens, because printing doesn't give a permanent mark. We use a combination of laser etching and drag engraving depending upon the finish of the pen. For example our lacquer finish pens are laser etched because the drag engraver can chip the lacquer and give a rough cut. With the laser, we can get a clean cut on the material, so the engraved text looks crisp. For the Waterman Rivera Pens, they have a thin layer of lacquer on them which we remove to reveal the silver barrel below with the laser engraver so the text finish is shiny silver to match the trim of the pen. I am sorry if the effect is not as you expected, but I can confirm it should not wear away with use as printed pens would. If you need any more help or would like to dicsuss your order, please feel free to give us a call. Have a great weekend. Kind regards Andrew

Posted 4 years ago

“Ordered two fountain pens. Unfortunately, only one ink cartridge was supplied with the Cross Bailey light - advert stated two. Both products boxed and nicely presented.”

Helpful Report

Posted 4 years ago

Hi Michelle, I'm glad you're happy with your two new products however I'm so sorry your order only came with one ink cartridge. We will be sending you out another cartridge in the post today so hopefully it's with you this week! If we can help you with anything else please don't hesitate to contact our team. Apologies again, Emily

Posted 4 years ago

“Delivery on time. Price acceptable. Watch out for small print for nib sizes.”

Helpful Report

Posted 4 years ago

“Great product and price. Felt there was a lack of communication though, except for the confirmation of order email, nothing else at all. After a week I nearly contacted about my order but then it arrived :-)”

Helpful Report

Posted 4 years ago

“It is a decent pen. I wish I was given the opportunity to decide what color ink, but it is easily replaceable at a small cost. I just wish it felt more premium. Feels like plastic masquerading as metal. There's little weight to it and it's rather short. I guess it is just me wanting to weird a sword and statement pen.”

Helpful Report

Posted 4 years ago

“Good service but the Parker ballpen extra fine refills were messy.”

Helpful Report

Posted 5 years ago

Hi Rick Thanks for the feedback. Please accept our apologies that the refills you received had an issue, we will contact you directly and get those replaced no problem. Apologies again. Kind regards Abby

Posted 5 years ago

“Good product sensible price service was on time as promised. However on line ordering system is flawed. It said that my e-mail address was not valid. Incorrect!!! I checked it and the address I entered was correct. Their system cannot cope with encrypted highly secure e-mail addresses.”

Helpful Report

Posted 5 years ago

“Loved the colour but did not realise it came in two halves and when put together seems a little flimsy. The engraving is very subtle in a light silver, not a very good combination with the pink as the recipient at first did not know it was engraved with their name.”

Helpful Report

Posted 5 years ago

“The engraving was poor and you could hardly see it.”

Helpful Report

Posted 6 years ago

Hi Michael I am very sorry to hear about the engraving on your pen was not as you expected. With all our pens, each range is made from slightly different materials, so they all engrave slightly differently. I see you ordered a Cross Century which is a silver colour and engraves with more of an etch in the surface and so it is a little bit more subtle than on some pens where we are removing the top layer and revealing a different colour below. A lot of our customers prefer this subtle finish, however I do understand that you may not have expected this. If you would like to return and try a different pen please drop me an email and I will be happy to assist. Kind regards Abby

Posted 6 years ago

“Would have been 5 but, due to lack of packaging, the plastic case for the pen was broken. If it had been destined as gift it would have had to be broken. Not good at all.”

Helpful Report

Posted 6 years ago

Good Morning Geoffrey, Apologies for any confusion. I wonder if you might have reviewed the incorrect item. I have checked your order history and your purchase was for a Waldmann Genuine Leather Case that doesn't come in a plastic box? Please let me know if I can be of any assistance, we are always happy to help. Have a great day. Kind regards Abby.

Posted 6 years ago

“Price and ease of ordering”

Helpful Report

Posted 6 years ago

“Pen looked nice however isn’t a good pen to write with. Ink is not good”

Helpful Report

Posted 7 years ago

Hi, Thank you for your feedback. I am sorry you were not completely satisfied with your item on this occasion. Our aim is to give 100% customer satisfaction and your feedback helps us to improve our service. Your ink issue might just be a faulty refill. In which case we can send some replacement refills out for you. Please feel free to drop me an email and we will get this issue rectified immediately. Once again please accept my apologies for any inconvenience. Kind regards Abby

Posted 7 years ago

“Many ways to pay, overcomplicated billing site, pricing is kind of hilarious (+£7 for an engraving?? +£9 for a leather case?) leading to a final total which was more than double just the pen itself. Good selection though.”

Helpful Report

Posted 7 years ago

Hi Lee, Thank you for your honest feedback, we are pleased you like the pen. We offer an engraving service as an extra as many customers have requested it. Our price is £6.50, due to the time it takes to setup and perform the engraving. We feel it is a fair price based on our competitors higher prices, but we do offer cheaper engraving on some of our budget pens as the process is slightly quicker. Regarding our payment system, we use the industry leading card payment system and also offer paypal for customers who prefer to pay by this method as it is a convenient way to quickly make payment. We will take on board your thoughts and see if there are any ways we can improve our service and thanks again for taking time to leave a review. It is always welcome. Have a great week., Best regards, Abby

Posted 7 years ago

“Pen received on time nicely gift wrapped, but with the bloody receipt and order note!!When I asked for the pen only to be sent to the receiving address and the bill/order receipt to my address, spoilt the surprise present so thanks. Won't be using you again after that”

Helpful Report

Posted 8 years ago

Hi Emily, Thank you for taking the time to leave us feedback. We take all feedback into account to help improve our service and customer satisfaction. I understand that the dispatch note was added to your order in error when the item was giftwrapped and packed. We apologise that this has happened, it sounds like a mistake by the packing department during the busy Christmas period. We would love the opportunity to improve your customer experience with our company and I have emailed over a discount code for any future orders if you were to give us another try. Finally, I am very pleased you were happy with the engraved pen and if there is anything further we can do to help, please don’t hesitate to contact us. Best regards Abby Customer Services Team

Posted 8 years ago

Executive Pens Direct is rated 4.9 based on 3,370 reviews