Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,370 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The universal ink cartridges, which were supposed the fit my Diplomat ink pen, do not fit. They leak and I was continuously covered in ink on my hands.”

Helpful Report

Posted 5 years ago

Hi Esther I am very sorry to hear you have had problems with these ink cartridges. They are designed to fit the universal ink filler system. This is the same system on newer Diplomat pens. We have tested them and they work great on the Diplomat pens we have in stock here in the office. I am going to reach out direct and see if there is anything we can do to help, and whether they have been seated fully in the filler mechanism, sometimes if the refill hasn't 'clicked' into place, the ink can leak out. Once again I am sorry about any issues you have experienced, we will of course refund the items in full or replace if preferred. Kind regards Abby The Exec Pens Team

Posted 5 years ago

“The pen i had engraved was very small and the engraving was so tiny and could not be seen as it was a silver colour on a silver pen. I have had this done on two pens with another company and they cost less and were really nice. I regret using this company as it was a total waste of money very poor quality engraving and expensive as well. You do not get a chance to see an example of the engraving on your pen before you place your order so the size or style is all well hidden and you can not return the pen once it is engraved. I was extremely disappointed with my product and its price. It can not be given as a gift as i intended will have to buy another BUT not with this company. This will be one for the bin!!”

Helpful Report

Posted 5 years ago

Hi Ali I am very sorry you are not happy with your engraved pen. We want every customer to have a great experience with us so let me see if I can help. With these silver pens, we don't print on the pens, we are using an etching/engraving technique which adds the engraving onto the pens in the traditional manner. Since the pen is not covered in any type of lacquer, this means there is no colour change to the engraving so you get a subtle etched finish which many people love. It sounds like the other pens you have had may have been colour printed to to make it more visible. However we don't offer this service because it is not permanent and the text tends to wear away with use due to the moisture from your hands. We can if you prefer add a black laser etch to these pens so that the text is more visible, and it is a permanent mark so will not wear away as printing does. If you would like to return the pen for a full refund or an exchange for another pen with a more visible engraving, we are happy to do this as we want every customer to be happy with their purchase. I will contact you today to discuss some options. We don't want any customer to go away unhappy with their items. Once again please accept my sincere apologies for any issues you have had with this particular pen. Kind regards Andrew

Posted 5 years ago

“Not of the expected quality. ‘Engraving’ was bland and cheap-looking (just an ink transfer). Pen was matt and not shiny silver. Packaging very cheap, flimsy and bland so not good for a gift. Overall dissatisfied.”

Helpful Report

Posted 6 years ago

Hi I am very sorry you are not happy with your purchase. We have had great feedback about our Parker Pens. If there is anything specific you are concerned about please email us direct and we will rectify the problem immediately for you. With regards to the engraving, we only engrave our pens, we don't have the facility print onto the pens. Our engraving process removes the top surface of the material to reveal a different colour below so the text shows as a different colour. Each pen engraves with a slightly different finish depending on the material that particular pen brand is made of so some engrave in gold, some silver, and some dark grey. Once again I apologise if the pen does not suit your requirements in this instance, we want all our customers to be satisfied with their purchase. If there is any more we can do to help please email us and we can either replace, refund or exchange the item for a different pen. Kind regards Abby

Posted 6 years ago

Executive Pens Direct is rated 4.9 based on 3,370 reviews