Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,318 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,318 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 11th October 2024

Jim C

Executive Pens Direct 5 star review on 10th June 2024

Jim C

Executive Pens Direct 5 star review on 15th December 2023

Craig B

Executive Pens Direct 5 star review on 4th October 2023

Tom B

Executive Pens Direct 5 star review on 29th August 2023

Kathleen S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, bought a lovely pen and had it personalised for a Christmas present. I am really pleased, the pen is lovely. Paid a great price in the sale and service was fast, would definitely recommend to others”

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Posted 4 years ago

Hello, Thank you for your review and order, we really appreicate this as a small business. Especially during these uncertain times. I'm glad to hear you managed to purchase some bits from our Cyber Weekend sale - perfect opportunity to buy some special Christmas gifts! You chose some lovely bits, we hope the receipents love them too. If we can ever be of any assistance again in the future please don't hesitate to get back in touch with our team. Kind Regards, Emily

Posted 4 years ago

“Brilliant value for money, arrived ahead of schedule and very happy 😃”

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Posted 4 years ago

“Refills, while they have the same part number as the empty in my pen, don't work.”

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Posted 4 years ago

Good Morning Mark, I am very sorry to hear your Cross refills do not work for your pen. We are more than happy to replace the refills for you. I will email you direct now to find out a bit more and to make sure you have chosen the correct refills to fit your pen and if not help to find the correct refills. Please accept my apologies once again and we'll be in touch soon. Have a great day. Kind regards Exec Pens Team

Posted 4 years ago

“Great choice of product and amazing customer service. I got in touch with them prior to my order to ask if the logo I wanted fitted on the pen and the team were helpful throughout the whole process.”

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Posted 4 years ago

“Ordered Waterman pen, with inscription, as a gift for my wife's birthday. Exceeded all expectations. Outstanding and stylish quality. Beautiful calligraphy for the inscription. Gift wrapping enhanced the present giving experience. My wife delighted. Look no further if you want to give a pen as a gift.”

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Posted 4 years ago

“very quick delivery, not used the pencil yet as a Christmas present but very happy with service”

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Posted 4 years ago

“We were very happy with every aspect of our purchase! Quality good Quick despatch Quick delivery Costomer friendly contact Nice little touch with the thank you !!”

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Posted 4 years ago

“It was a gift for a friend, she was very happy for a such a nice gift, very good quality and excellent delivery.”

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Posted 4 years ago

“It was a pleasure to deal with this company. It felt a very personal service. Emails were friendly and informative. An issue with supply was resolved very satisfactorily. The item arrived, well packaged and when expected. The engraving was well done. Cannot fault them.”

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Posted 4 years ago

“Key rings were amazing”

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Posted 4 years ago

“Great service and price, engraving fantastic. Quick delivery, will use again, definitely recommended”

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Posted 4 years ago

“Lovely item, friendly staff, quick delivery.”

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Posted 4 years ago

“Prompt service and delivery excellent price”

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Posted 4 years ago

“the Pen I purchased was competitively priced. The website straightforward until checkout when the appropriate page failed to appear. A telephone call confirmed that there were issues on the website and this was confirmed when on yet another attempt to order I was advised that I could not order in that quantity. (My order was for 1 !!!) Subject to these issues being resolved I would be quite happy to use again. The product was as expected and the engraving excellent.”

Helpful Report

Posted 4 years ago

Hello Gordon, I'm sorry to hear you had issues with our site, unfortunately we have had a few issues with our checkout which our IT team is constantly working on. I'm glad you managed to get sorted in the end, if you ever have any issues again in the future then just give our team a call or email and we would be more than happy to help you again. Kind Regards, Emily

Posted 4 years ago

“Fantastic service at a great price. Ordered a quality pen, with engraving, that was delivered safely at great speed.”

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Posted 4 years ago

“I received prompt and very friendly service!I would heartily recommend Executive Pens Direct to anyone.”

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Posted 4 years ago

“This was bought as part of a Christmas gift so has not been given yet.”

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Posted 4 years ago

“I was impressed with the quality of the product, and the customer service was fantastic!”

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Posted 4 years ago

“Perfect gift for my friend.”

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Posted 4 years ago

“The customer service received was excellent. I was kept fully up to date with my order throughout. The product itself is of high quality and I will certainly be ordering again and recommending to friends.”

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Posted 4 years ago

Executive Pens Direct is rated 4.9 based on 3,318 reviews