Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,320 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,320 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 11th October 2024

Jim C

Executive Pens Direct 5 star review on 10th June 2024

Jim C

Executive Pens Direct 5 star review on 15th December 2023

Craig B

Executive Pens Direct 5 star review on 4th October 2023

Tom B

Executive Pens Direct 5 star review on 29th August 2023

Kathleen S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and swift service , lovely product, good value. Recommended.”

Helpful Report

Posted 2 months ago

Hi Frank, Thank you very much for your order with us & your 5 star review! We are glad to hear you are happy with your Parker IM Premium Dark Espresso Chrome Trim Rollerball Pen and our service. Thank you very much for your kind feedback and recommendation, we really appreciate it. Kind Regards Louisa Executive Pens Direct

Posted 2 months ago

“Fast service, great quality pens. Exactly as pictured, made a wonderful present.”

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Posted 2 months ago

Hi Rachel, Thank you very much for your order with us & your 5 star review! We are glad to hear you are happy with your Parker Jotter Stainless Steel Ballpoint & Fountain Pen Set and our service. Thank you very much for your kind feedback, we really appreciate it. Kind Regards Louisa Executive Pens Direct

Posted 2 months ago

“Cannot comment on item itself as it was a pre ordered Diamine advent calendar so havent opened it yet! However, delivery was sooner than expected and arrived well packaged and in pristine condition - so will definitely be a returning customer.”

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Posted 2 months ago

Hi Diane, Thank you very much for your order with us & for your fantastic 5 star review! We are glad to hear you are happy with our service. We hope you love the contents once opened. Thank you very much for your kind feedback, we really appreciate it and look forward to serving you again. Kind Regards Louisa Executive Pens Direct

Posted 2 months ago

“I have bought two pens before, each of the same type I bought regarding this review. I was somewhat dissapointed in the engraving on this pen. The engraving was on the top of the pen (the bit with the clip) and was not prominent. Not as good as the previous two.”

Helpful Report

Posted 2 months ago

Hello Andrew, Thank you for your feedback regarding the engraving on your recent pen purchase. I’m sorry to hear that it didn't meet your expectations as compared to your previous orders. We understand how important our personalisation is, and we aim to ensure our engravings are both prominent and beautifully executed. If there's anything specific you'd like us to address or if you have suggestions on how we could improve the engraving service, we'd love to hear your thoughts. We would appreciate any input that could help enhance our service. We do provide a preview of how the engraving will look and the position of the engraving on each pen to help you decide if it is suitable when you place your order. If you'd like the engraving in a different location on the pen on future orders, please feel free to contact us with your requirements. We're happy to accommodate requests. Thank you once again for your review, and we hope to serve you again in the future. Kind regards, Andrew @ Executive Pens Direct

Posted 2 months ago

“Estremamente seri e professionali. Pennino arrivato rapidamente e confezionato con cura”

Helpful Report

Posted 2 months ago

Hi Francesco, Thank you very much for your order with us & for your fantastic 5 star review! We are glad to hear you are happy with your Schmidt Steel FH241 Fountain Pen Nibs and our service. Thank you very much for your kind feedback, we hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 2 months ago

“Great selection of very competitively priced, stylish pens. Ideal for an individual present or corporate gifts. I was looking for a particular Parker pen, in fact ten, each individually engraved with different names. Ordering was easy, as was the engraving requirement. Super fast despatch of my order, within a couple of days. Highly recommended. Will definitely use again.”

Helpful Report

Posted 2 months ago

Hi Danny, Thank you very much for your order with us & for your fantastic 5 star review! We are glad to hear you are happy with your 10 x Parker Pens and our service. Thank you very much for your kind feedback and recommendation, we really appreciate it and look forward to working with you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 2 months ago

“Excellent quick service from start to finish and fast delivery and item well packed highly recomended. Great company to deal with and buy from”

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Posted 2 months ago

Hi Richard, Thank you very much for your order with us & for your fantastic 5 star review! We are glad to hear you are happy with your Fisher Space - Black Military Space Pen and our service. Thank you very much for your kind feedback and recommendation, we really appreciate it and hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 2 months ago

“The Pen with a personalized engraving is excellent and the delivery was good also, thank you Executive Pens Direct.”

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Posted 2 months ago

Hi Carl, Thank you very much for your order with us & for your fantastic 5 star review! We are glad to hear you are happy with your Parker Jotter Originals Black Ballpoint Pen and our service. Thank you very much for your kind feedback, we hope to serve you again. Kind Regards Louisa Executive Pens Direct

Posted 2 months ago

“Excellent service, fast delivery, can't fault it.”

Helpful Report

Posted 2 months ago

Hi Rachel, Thank you very much for your order with us & for your fantastic 5 star review! We are glad to hear you are happy with your Parker IM Dark Espresso Chrome Trim Rollerball Pen and our service. Thank you very much for your kind feedback, we hope to serve you again. Kind Regards Louisa Executive Pens Direct

Posted 2 months ago

“Really attentive and lovely people! I really felt like they cared about giving their customers the best service possible. Would definietely buy from then again!”

Helpful Report

Posted 2 months ago

Hi Jarra, Thank you very much for your order with us and 5 star review! We are pleased to hear you are happy with your Amalfi Large Refillable Journal and our service. Thanks again for your kind feedback, we hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 2 months ago

“Excellent customer service and a wonderful assortment of pens to choose from. From online ordering to delivery all is carried out timely and professionally. The packaging of the pens is perfect - there is even a gift wrap option too. Would highly recommend this company”

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Posted 3 months ago

Hi Samantha, Thank you very much for your 2nd order with us and 5 star review! We are pleased to hear you are happy with your new Parker Pens and our service. We're so pleased you love our vaste choice of Pens on offer and found what you were looking for. Thanks again for your kind feedback and continued loyal custom. Kind Regards Louisa Executive Pens Direct

Posted 2 months ago

“Very reliable and fast delivery, highly recommended”

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Posted 3 months ago

Hi Jim, Thank you very much for your 4th order & your recommendation! As a small business, every recommendation means a lot to us. We pride ourselves on our excellent customer service, so it is great to hear that you are happy with the service you received from us. You have absolutely beautiful handwriting! Kind regards, Louisa Executive Pens Direct

Posted 2 months ago

“I bought a personalised Sheaffer pen and notebook box set and refill as a 40th birthday gift for my Son in law. It’s a very good looking set and my Son in law loved it”

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Posted 3 months ago

Hi Janette, Thank you very much for your order with us and 5 star review! We are pleased to hear you are happy with your Sheaffer VFM Ballpoint Pen and A6 Notebook Set and our service. We're so pleased your son in law loved his new pen and notebook set and hope he had a great 40th Birthday. Thanks again for your kind feedback, we hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 2 months ago

“The Pen came with a crack a small one but it is still a crack and I have also ordered a a ink converter but for somereason insdead of sending me a convertor that is the same brand as my pen they sent me completely different brand..”

Helpful Report

Posted 3 months ago

Hello Nikos, Thank you for your feedback. I am very sorry about the issue with the crack in your Lamy fountain pen. This certainly is not how we would expect your item to arrive. We want all of our customers to be completely satisfied with their purchases and order experience and would love to get this rectified for you. Regarding your ink converter I can see you have purchased a Visconti Fountain Pen Converter rather than a Lamy Fountain Pen Converter but we can certainly arrange a return for this one and a swap to a Lamy converter compatible with your new Lamy fountain pen if that is what you require. Our sales team will be in touch this morning to offer some assistance. Once again please accept my apologies for any inconvenience this may have caused. Kind Regards Elizabeth@ Executive Pens Direct

Posted 3 months ago

“I love shopping at EPD. Their prices are always good and their delivery is always exceptional. Keep it up guys you're one of my favourite places to shop.”

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Posted 3 months ago

Hi Denise, Thank you very much for your 12th order with us and 5 star review! We are pleased to hear you are happy with your Monteverde Bottled Fountain Pen Inks and our service. We're so pleased you love to shop with us and have added to your growing collection of Monteverde Inks. Thanks again for your kind feedback and continued loyal custom. Kind Regards Louisa Executive Pens Direct

Posted 2 months ago

“No allowance for human error”

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Posted 3 months ago

I'm very sorry to hear about the issue with your misspelled surname on your order. As a procedure, our team copy-and-pastes your details from the order. We do try our best to flag up any obvious spelling mistakes where they are noticed however this is not always possible especially for names as there is such a wide variety of names and spellings. We provide a product engraving preview to help our customers proof their orders before placing them but understand miss typing can still happen. Providing great customer service is at the heart of everything we do and we want all of our customers to be completely satisfied with their purchases so as a gesture of goodwill we would be more than happy to send a replacement pen and pencil with the correct engraving at half price for you. Our team will be in touch this morning to chat about the options. Kind Regards Elizabeth @Executive Pens Direct

Posted 3 months ago

“Not much to say. My daughter who likes to draw requested a very specific product which I could only source from this company. I couldn't even get the product from the manufacturer. Shipping was pricey but as mentioned. Only company with the product on hand AND abilty to send where it was requested. Will use again in the future. If you can't find it here then it can't be found...”

Helpful Report

Posted 3 months ago

Hi Curtis, Thank you very much for your order with us and 5 star review! We are pleased to hear you are happy with your Sakura Pens and our service. We're so pleased you found everything you were looking for on our website, we hope your daughter loves using them. Thanks again for your kind feedback, we hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 2 months ago

“I was delighted to find a replacement nib for my Traveller's Company pocket pen. The new nib arrived swiftly and was beautifully presented and securely wrapped. Excellent service.”

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Posted 3 months ago

Hi Tim, Thank you very much for your 9th order with us and another 5 star review! We are pleased to hear you are happy with your Schmidt Gold-Plated FH241 Fountain Pen Nibs and our service. Thanks again for your kind feedback, we hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 2 months ago

“Lovely looking pen and engraving at a great price.”

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Posted 3 months ago

Hi Roger, Thank you very much for your order with us and 5 star review! We are pleased to hear you are happy with your Parker Jotter XL Monochrome Matte Black Ballpoint Pen and our service. Thanks again for your kind feedback, we hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 3 months ago

“Any enquiries are dealy with swifly, all orders are normally received within 2-3 days and nothing is too much treouble.”

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Posted 3 months ago

Hi David, Thank you very much for your 9th order with us and another 5 star review! We are pleased to hear you are happy with your Kaweco COLLECTION Toyama Teal Fountain Pen and our service. Thanks again for your kind feedback and continued loyal custom. Kind Regards Louisa Executive Pens Direct

Posted 3 months ago

Executive Pens Direct is rated 4.9 based on 3,320 reviews