Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,318 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,318 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 11th October 2024

Jim C

Executive Pens Direct 5 star review on 10th June 2024

Jim C

Executive Pens Direct 5 star review on 15th December 2023

Craig B

Executive Pens Direct 5 star review on 4th October 2023

Tom B

Executive Pens Direct 5 star review on 29th August 2023

Kathleen S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I reported a website problem, the matter received immediate attention and was resolved. The pens I ordered were quickly delivered and provide complete satisfaction.”

Helpful Report

Posted 3 years ago

Hi Robert, Thank you for your lovely review and order with our company - I'm glad to hear that our customer service team were able to help you with your issue so promptly. I'll be sure to pass this review onto the relevant people who will be happy to hear. It's great that your order arrived so promptly and you were happy with the pens chosen by yourself - you can never go wrong with a Parker pen so good choice! If we can ever be of any assistance again in the future please don't hesitate to get back in touch with our team. Kind Regards, Emily

Posted 3 years ago

“The pen was a gift to Evie and this company are terrible at communication twice I told them it was a gift but no ..they insist on calling me Evie although I even wrote to tell them that they had wrong details.... nothing changed”

Helpful Report

Posted 3 years ago

Hello, I'm very sorry to hear that your experience with our team was not up to the standard you expected. I've had a look through the emails between yourself and my colleague and I can see that your billing and shipping address had merged to your friends who the gift was for. As the confirmation emails are sent immediately by an automatic system these do go off the billing address provided so ultimately included Evies name rather than your own. I can see my colleague has changed your billing details to the ones provided by yourself including your name. However as we aim to dispatch items as soon as possible for you guys to receive them quickly there can be a delay between the system updating and the automated email template which may have meant that the dispatch email to yourself also contained Evies name. We would have been more than happy to resend these once updated with your details on if requested. Thank you for highlighting this as we are always looking for ways to improve our business and methods that we use so we will definitely put this forward to our IT team. I hope that Evie enjoyed her thoughtful gift from yourself and that you decide to return to us as a customer. Kind Regards, Emily

Posted 3 years ago

“Very pleased with the pen I ordered as a gift for someone. Very stylish & looks great. I would be interested in placing further orders. I would recommend to anyone that's looking for personalised gifts. Many thanks again”

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Posted 3 years ago

“Just one word : Perfect !”

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Posted 3 years ago

“I really loved my experience with your company tho I think the package could of been smaller to reduce the amount of waste. Other then that very happy customer will shop with you again.”

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Posted 3 years ago

“Ordered a packet of refills, they arrived well within the stated time, and represented very good value for money also genuine replacements were sent. Would not hesitate to use this company again in the future.”

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Posted 3 years ago

“husband was delighted with his gift to celebrate our silver wedding anniversary.”

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Posted 3 years ago

“Fast service, excellent product and many thanks for the personal touch of the Haribo sweets!! I would use Executive pens direct again.”

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Posted 3 years ago

“Bought a silver Otto Hutt fountain pen with engraving. Good price and delivery with a lovely engraving. The pen writes well and I am pleased with my purchase.”

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Posted 3 years ago

“Very pleased with the quality of the pen. Beautifully engraved.”

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Posted 3 years ago

“Really swift delivery!”

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Posted 3 years ago

“My nephew was very happy with the pen,you engraved it.It was for his 21st birthday,I will definitely order another pen from you again thank you”

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Posted 3 years ago

“Excellent pen. Smart, easy to hold and writes well. Engraving was spot on. It was beautifully packaged which as it was a gift was a bonus. Delivery on time.”

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Posted 3 years ago

“I DIDNT get notification that the products were shipped, also because i am in eu there was customs, thats why no five stars”

Helpful Report

Posted 3 years ago

Hi Jasmina, Thank you for your honest review and order, I'm sorry to hear that you didn't receive a dispatch email - this is very odd! Sometimes they can end up being filtered into the spam folder but I have also asked our IT to look into this to ensure there isn't an issue with this process. I'm also sorry to hear that you now have to pay a customs charge - we ourselves are also seeing this with having so many international brands on our site so we understand the frustation a new change can bring - we wish we could change this for you all. We hope you still continue to shop with us and if you have any questions in the future please don't hesitate to get in touch with our team. Kind Regards, Emily

Posted 3 years ago

“Great service and competative price. I recieved my order quicky and as advertised. I will be using Executive Pens again!!”

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Posted 3 years ago

“Well priced, fast delivery and lovely touch to set them apart.”

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Posted 3 years ago

“Parker pen/pencil. Order arrived quickly. Ordering was easy and straightforward ...Pen is beautiful Very pleased”

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Posted 3 years ago

“Fabulous pen. Looks really good. Nice to write with too. Just what I wanted to give to my son as a present after his promotion at work. Thank you.”

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Posted 3 years ago

“I'm very satisfied: very nice and kind employees, fast delivery, nice things. I recommend the shop.”

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Posted 3 years ago

“Arrived on time. As always Parker is quality and the engraving was a good job. Just like it says on the website.”

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Posted 3 years ago

Executive Pens Direct is rated 4.9 based on 3,318 reviews