Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,369 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer care service”

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Posted 6 years ago

“Prompt delivery. Item looks better than I expected and writes smoothly and nice to hold in the hand.”

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Posted 6 years ago

“Fantastic customer service, beautiful pen, ultra fast delivery, couldn't be happier!”

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Posted 6 years ago

“Easy to order online, prompt delivery, good quality and great value.”

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Posted 6 years ago

“Ordered an engraved pen as a gift and was absolutely thrilled with both quality of pen and engraving. My order arrived very promptly, will definitely be ordering from these guys again. 10/10”

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Posted 6 years ago

“The Pens I ordered were much better that I thought they would be, and were delivered 2 days ahead of time which was perfect for me. Dealing with them was very simple and easy.”

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Posted 6 years ago

“The pens were wonderful, and the engraving was first class. The two pens I ordered came out better than expected. The reason for 4 and not 5 stars is that the spare refill I ordered was scratchy and the ink did not flow well, like it was already dried up! This seems to be a common problem with these refills...”

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Posted 6 years ago

Hi Ian, thanks for the great review. I am really pleased you loved the pens. Regarding the refills, I am very sorry that this was the case. I will organise replacements via email now for you. Have a great weekend. Kind regards Abby

Posted 6 years ago

“Great looking pen, engraving looked really good too. Very helpful sorting out my mistake with the order.”

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Posted 6 years ago

“My pens arrived quickly and in excellent condition as one was a present I was exceptionally happy”

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Posted 6 years ago

“Efficient professional service, good products.”

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Posted 6 years ago

“Was super happy with our personalised pen, it’s my dads first birthday as a grandad so it was important to me he had something to treasure and this was just perfect and practical, something he will use everyday.”

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Posted 6 years ago

“A First class quality item delivered quickly and efficiently. Properly packaged. Clearly a reliable company to deal with, I will no doubt be in touch if i need anything in the future. There is no doubt I most certainly will”

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Posted 7 years ago

“I ordered a pen incorrectly my mistake this was rectified very quickly and efficiently I thought a very good service”

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Posted 7 years ago

“By being able to place my order by telephone it made it very easy for someone not too keen on this digital world we now live in! The pen I bought looks excellent and beautifully engraved but as it is a present for a grandson it has as yet not been tested.I have myself written with a Parker 51 for the past 65years so I am sure it will be every bit as good”

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Posted 7 years ago

“Brilliant, easy to order, prompt delivery, well packaged, exactly what I ordered. Thanks”

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Posted 7 years ago

“Quick delivery of my order. Product of high quality as expected.”

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Posted 7 years ago

“Excellent customer service. had a few queries prior to ordering and all answered really quickly. Would highly recommend”

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Posted 7 years ago

“Excellent service once more.Easyto use website.Delivery on time.Would highly recommend executive pens”

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Posted 7 years ago

“I would recommend this site to others as I had a great experience buying from you. I placed an order for my colleague. I then realised that I forgot to add his last name. So I emailed to customer services, they were really helpful they kindly picked up my email and did amend my order. I will definitely use your services in the future. Thank you to the whole team who gets everything ready and dispatched within the timescale you promise.”

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Posted 7 years ago

“happy with the service; the price was bang on the money, arrived on time - however, the engraving was not satisfactory, for the name was not engraved as mentioned, but just printed?”

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Posted 7 years ago

HI I am pleased you were happy with our service. I can see you are uncertain about your pen engraving. We never print our pens, we don't have the facility to print pens, we only engrave the pens. Each material has a slightly different finish and depending on the material that the pen is made of, shows differing finishes to the engraving. We use laser engraving to produce most finishes and drag etching aswell depending on requirements. I hope this helps to explain our processes, but if you would like any more information, please feel free to email us and we would be happy to help. Have a great week. Kind regards Abby

Posted 7 years ago

Executive Pens Direct is rated 4.9 based on 3,369 reviews