Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Gateshead
Rating: 4.90

4.9 Rating 3,293 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,293 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 11th October 2024

Jim C

Executive Pens Direct 5 star review on 10th June 2024

Jim C

Executive Pens Direct 5 star review on 15th December 2023

Craig B

Executive Pens Direct 5 star review on 4th October 2023

Tom B

Executive Pens Direct 5 star review on 29th August 2023

Kathleen S

Anonymous

Anonymous // 01/01/2019

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“Great Service. Fast delivery. Great products.”

Helpful Report

Posted 1 year ago

Good afternoon Laura, Thank you very much for your order with us and for your 5 star review! We are glad to hear that you are happy with your Legami Gel Pens. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Customer Service is poor. I have yet to receive my item as the company knew there were issues with the pen ink coming through US customs before my order and yet did nothing to correct the issue. They did not inform me that this could be a problem. If I knew this then I would have never purchased the product. This was a gift for a dear collogue and I was embarrassed when I now have to give a generic gift. Will never use this company again.”

Helpful Report

Posted 1 year ago

Hi Anthony I apologise for any issues that you are having with delivery of this item in the US. I can see you have been in contact with my colleague, Abby, throughout the situation and I can see that Abby has been in contact with Fedex regarding this issue. It is not something we see very often, as ink is not a toxic substance. We declare this in advance so there should be no issues. We are working to make sure Fedex corrects this as there should be no delays with our fedex parcels, given that we pay the customs clearance on behalf of our customers. My apologies again for the inconvenience caused. Abby has refunded the shipping costs in full to your account and is continuing to chase Fedex to get the parcel moving as fast as possible. Kind regards Andrew | Exec Pens Team

Posted 1 year ago

“I was impressed with the speed of service.”

Helpful Report

Posted 1 year ago

Good morning, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“It arrived next day. Easy ro use web site. Very good”

Helpful Report

Posted 1 year ago

Good morning Grahaam,, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with our service and website. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Fast, efficient service - and most importantly had the product in stock.”

Helpful Report

Posted 1 year ago

Good morning, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your purchases and our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“V pleased with their service and prices.”

Helpful Report

Posted 1 year ago

Good morning Rahul, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your purchases. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Received fast response from customer service. They have been helpful in resolving my queries and ensuring my order has arrived safely and on time.”

Helpful Report

Posted 1 year ago

Good morning Faith, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Very quick dispatch and the arrival of items! The items were also packed securely and are of great quality.”

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Posted 1 year ago

“Excellent customer service and fast international shipping. Thank you.”

Helpful Report

Posted 1 year ago

Good morning, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Brilliant service, from Abby. Extremely helpful. Thank you.”

Helpful Report

Posted 1 year ago

Good morning Johnny, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with our service and I have passed on your kind comments to Abby who said, you are very welcome. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Easy to order and competitive prices. Unfortunately my order was lost by EVRi but as soon as this was brought to the attention of Executive Pens a new one was dispatched and received following day. Kept well informed by email, good customer service.”

Helpful Report

Posted 1 year ago

Good morning Sheila, Thank you very much for your order with us & for your 5 star review! We are sorry your parcel was lost by Evri but glad to hear that you are happy with our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Great speedy service”

Helpful Report

Posted 1 year ago

Good morning Hil, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Amazing quality leather notebook! Which arrived within the week, very satisfied with the product and personalisation service!”

Helpful Report

Posted 1 year ago

Good morning, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Leather Notebook. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“It was perfect: fast and easy, thank you”

Helpful Report

Posted 1 year ago

Good morning Conceicao, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Caran D'Ache Fluo Line Highlighter Pens. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Package arrived on time in excellent condition!”

Helpful Report

Posted 1 year ago

“Very quick service. Very happy with the product.”

Helpful Report

Posted 1 year ago

“I’m delighted with my new pen case…very high quality and very good price!!! Would recommend Pens Direct to anybody wanting to buy a pen or pen case…”

Helpful Report

Posted 1 year ago

Good morning Sharon, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Faux Leather Pen Case. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Fast efficient service and a great product as well...”

Helpful Report

Posted 1 year ago

“I bought a Parker pen and refill as a gift for my sisters 40th birthday and she loved it. It arrived really quickly and was well packaged; Very happy with my purchase! :)”

Helpful Report

Posted 1 year ago

Good morning Hannah, Thank you very much for your order with us & for your 5-star review! We are glad to hear that you are happy with your Parker Jotter XL Monochrome Matte Rose Gold Ballpoint Pen and that your sister loved her present. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Good service. Got what I ordered. Timely. Happy days. Thank you”

Helpful Report

Posted 1 year ago

Executive Pens Direct is rated 4.9 based on 3,293 reviews