Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,369 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, delivery was fast. All round good service.”

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Posted 7 years ago

“I ordered an engraved pen for a colleague's graduation. The pen was delivered the next day and I was so impressed with the level of service I received. The quality of the pen, wrapping and engraving was exemplary. Highly recommended.”

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Posted 7 years ago

“Excellent service and particularly the attention to detail to provide satisfaction.”

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Posted 7 years ago

“Lovely pen with a smooth action. Great service form Pens Direct - easy and fast”

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Posted 7 years ago

Hi Melissa Thanks for your feedback. We are pleased you were happy with our service and your Lamy Pens. If you need anything else just drop us an email. We are always happy to help. Kind regards, Abby

Posted 7 years ago

“I bought this as a gift for my husband and the pen is perfect thank you and the engraving was also excellant”

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Posted 7 years ago

Hi Katie Thank you for your great feedback. We always welcome comments from our customers as it helps us to improve our service. If there is anything else we can do please feel free to drop us an email. Kind regards Abby

Posted 7 years ago

“ordered and delivered very quickly. exactly what we wanted. quality great....”

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Posted 8 years ago

“I found the service from Executive Pens Direct excellent from answering my queries to helping me decide the best options. The product once received was beautiful, it was just like what you view online - the recipients were overwhelmed with the quality and finish product....thank you it was a great Christmas present to those intended. God Bless Shiphrah”

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Posted 8 years ago

“Very pleased. Good quality pens engraved exactly as requested and in a nice presentation box. Also quick delivery.”

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Posted 8 years ago

“Quick and easy transaction, thank you”

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Posted 8 years ago

“Really pleased with my pen. The engraving is lovely and was just as I asked. Fantastic service, nothing was too much trouble. Highly recommend this company.”

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Posted 8 years ago

“Quick and easy order, fast delivery!”

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Posted 8 years ago

“Pen received on time nicely gift wrapped, but with the bloody receipt and order note!!When I asked for the pen only to be sent to the receiving address and the bill/order receipt to my address, spoilt the surprise present so thanks. Won't be using you again after that”

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Posted 8 years ago

Hi Emily, Thank you for taking the time to leave us feedback. We take all feedback into account to help improve our service and customer satisfaction. I understand that the dispatch note was added to your order in error when the item was giftwrapped and packed. We apologise that this has happened, it sounds like a mistake by the packing department during the busy Christmas period. We would love the opportunity to improve your customer experience with our company and I have emailed over a discount code for any future orders if you were to give us another try. Finally, I am very pleased you were happy with the engraved pen and if there is anything further we can do to help, please don’t hesitate to contact us. Best regards Abby Customer Services Team

Posted 8 years ago

“Excellent service when I needed some information about the pen I chose; Executive Pens couldn't have been more helpful.”

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Posted 8 years ago

“I ordered an engraved Lamy as a Christmas present for my wife and she loved it. It came beautifully wrapped too.”

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Posted 8 years ago

“Lovely quality pens, engraving great, prompt delivery.”

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Posted 8 years ago

“Very pleased with this pen. Bought as a Christmas present for my daughter and she was delighted with it.”

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Posted 8 years ago

“The gift was for my wife from the kids and she absolutely loved it, so much so, it made her cry. The quality of the pen was better then I expected and it was delivered in good time. I will be recommending this company and using them myself for future purchasing if needed. Thank you”

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Posted 8 years ago

“Excellent service, i bought my Daughter and son in law a nice pen each for christmas, i was very pleased with the engraving and product. I would Definately use Executive pens again. Thankyou”

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Posted 8 years ago

“A great selection of pens to suit all budgets. Ordering service quick, easy and intuitive. The personalised, engraved pen I ordered arrived quickly and looked exactly as depicted on the website. Quality of engraving was very good. I ordered a refill with the pen which unfortunately didn't make it into the original package so decided to phone directly rather than email. They were very apologetic and resolved the issue immediately and the refill was with me the very next day. Very friendly on the phone too and were, in my opinion, genuinely keen to make sure I was happy with my order and to provide a good customer experience.”

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Posted 8 years ago

“Have looked everywhere for exactly what I got from executive pens. Don't waste time shopping around. Easy ordering. Love that you can see the type face for the engraving on the product before selecting. Reasonably priced. Delivery on time and well packaged. Will definitely shop here again.”

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Posted 8 years ago

Executive Pens Direct is rated 4.9 based on 3,369 reviews