Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,322 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,322 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 11th October 2024

Jim C

Executive Pens Direct 5 star review on 10th June 2024

Jim C

Executive Pens Direct 5 star review on 15th December 2023

Craig B

Executive Pens Direct 5 star review on 4th October 2023

Tom B

Executive Pens Direct 5 star review on 29th August 2023

Kathleen S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt and efficient customer service. Never used you before but wouldn't hesitate to do so again.”

Helpful Report

Posted 4 years ago

Hi Mags, Thanks for taking the time to leave us a great review. I am glad you liked our service. During these tough times, we are trying our best to go the extra mile to make our customers happy. It would be great to hear from you again in future. Have a great weekend. Stay safe. Kind regards Abby

Posted 4 years ago

“Great product, received quickly and with some nice touches including a 'thank you' note from them.”

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Posted 4 years ago

“Excellent customer service, excellent pens and excellent engraving service! Overall highly recommend and will use again!”

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Posted 4 years ago

“I was very pleased to find I could get my Papermate non-stop HB pencils during the lockdown. Much easier than trying to send my daughter to WH Smiths and would buy direct again. Excellent for Suduko and Crosswords. Love them! Ten will last me quite a long time though!”

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Posted 4 years ago

HI Valerie Glad you liked the pencils and our service. Have a great weekend. Stay safe Kind regards Abby

Posted 4 years ago

“Really fast shipping with a thoughtful note inside ❤️”

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Posted 4 years ago

“Fantastic products, my pens came quite quickly, I will definitely be buying from them again and would highly recommend for anyone who loves pens...”

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Posted 4 years ago

Hi Toni Thanks for the positive feedback, we are really happy you loved the pens you ordered. The new Parker Jotter Pastel Pens are a great addition to the range and have proved very popular. If you need any more just let us know. Have a great day. Kind regards Abby

Posted 4 years ago

“Amazing company, best ive ordered from for ages, good website, super speedy delivery and i got a quick email back from them after i had a question about pen refills.....their pens are lovely especially for a gift......look very special in the posh box. 10/10”

Helpful Report

Posted 4 years ago

Hi Nina It's great to read your review. We are doing our best to reply to all our customers promptly and offer suitable advice where we can, especially during these difficult times, when so many more people have become interested in stationery. I will pass on your kind words to the team, they love to hear from our customers. If you need any help or advice in future just let us know. Always happy to help. Kind regards Abby

Posted 4 years ago

“The ordered items arrived well packed and on time.”

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Posted 4 years ago

“I was very pleased with the goods and the fact that I received them so quickly.”

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Posted 4 years ago

“The range of pens from which to choose was excellent. The chosen ones arrived very quickly, beautifully presented. I am very pleased with the goods and the service.”

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Posted 4 years ago

Hi Glad you liked your pens. We are continually expanding our range so check back soon for more interesting products. Enjoy your weekend. Kind regards Abby

Posted 4 years ago

“Quick dispatch. Product very competitively priced.”

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Posted 4 years ago

“Helpful advice. Perfect product. J Eardley”

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Posted 4 years ago

“Excellent service; almost next day delivery, which we thought amazing given present conditions. Plus a little packet of sweets from Emma - thank you.”

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Posted 4 years ago

“not yet received. roughly three weeks overdue. not impressed”

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Posted 4 years ago

HI Paul I am very sorry about any issues you have had with your delivery. The Royal Mail are really struggling to process the increased volume of parcels they are seeing during the lockdown from covid-19 and unfortunately, despite their heroic efforts, we have seen a few parcels delayed longer than expected. We are speaking to them frequently to keep up to date with ongoing issues. I will contact you directly to get this issue resolved and get replacement refills sent out via an express service to make sure you get it as quick as we can. Apologies once again. Have a great day. Kind regards Andrew

Posted 4 years ago

“Excellent service. Managed to get the perfect cartriges for my pen. I even got a complimentary packet of Haribo! Thoroughly recommended.”

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Posted 4 years ago

“My partner loved it, and I liked the little bag of haribo that came with it 👍😊”

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Posted 4 years ago

“Wonderful service, a quick and simple website to navigate and a lovely engraved product. Thank you for making my pen dreams come true!”

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Posted 4 years ago

“I still havent got my pen yet and its been weeks? Not sure to wait or request a refund. Was looking forward to my purchase. :(”

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Posted 4 years ago

Hi Sahil I am sorry for any inconvenience you have had with the Royal Mail delivery. I have tracked your order via the Royal Mail site and there was a delivery attempted on 2nd May but they were unable to deliver due to no answer. I will email you directly now regarding this to see if we can get your parcel delivered as the Royal Mail are are currently holding the parcel at your local delivery office ready for pick up or redelivery. Kind regards Abby

Posted 4 years ago

“Perfect. Not that I want more emails from the company of any kind, including marketing emails and more requests to write a review - but they do what they say they will do and very well.”

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Posted 4 years ago

“Pen arrived as expected and in a timely fasion, no problems whatsoever :) also the gift packet of haribo that came in the delivery was appreciated! Lovely touch”

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Posted 4 years ago

Executive Pens Direct is rated 4.9 based on 3,322 reviews