Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Gateshead
Rating: 4.90

4.9 Rating 3,292 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 11th October 2024

Jim C

Executive Pens Direct 5 star review on 10th June 2024

Jim C

Executive Pens Direct 5 star review on 15th December 2023

Craig B

Executive Pens Direct 5 star review on 4th October 2023

Tom B

Executive Pens Direct 5 star review on 29th August 2023

Kathleen S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, fast delivery, can't fault it.”

Helpful Report

Posted 1 month ago

Hi Rachel, Thank you very much for your order with us & for your fantastic 5 star review! We are glad to hear you are happy with your Parker IM Dark Espresso Chrome Trim Rollerball Pen and our service. Thank you very much for your kind feedback, we hope to serve you again. Kind Regards Louisa Executive Pens Direct

Posted 1 month ago

“Really attentive and lovely people! I really felt like they cared about giving their customers the best service possible. Would definietely buy from then again!”

Helpful Report

Posted 1 month ago

Hi Jarra, Thank you very much for your order with us and 5 star review! We are pleased to hear you are happy with your Amalfi Large Refillable Journal and our service. Thanks again for your kind feedback, we hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 1 month ago

“Excellent customer service and a wonderful assortment of pens to choose from. From online ordering to delivery all is carried out timely and professionally. The packaging of the pens is perfect - there is even a gift wrap option too. Would highly recommend this company”

Helpful Report

Posted 2 months ago

Hi Samantha, Thank you very much for your 2nd order with us and 5 star review! We are pleased to hear you are happy with your new Parker Pens and our service. We're so pleased you love our vaste choice of Pens on offer and found what you were looking for. Thanks again for your kind feedback and continued loyal custom. Kind Regards Louisa Executive Pens Direct

Posted 1 month ago

“Very reliable and fast delivery, highly recommended”

Helpful Report

Posted 2 months ago

Hi Jim, Thank you very much for your 4th order & your recommendation! As a small business, every recommendation means a lot to us. We pride ourselves on our excellent customer service, so it is great to hear that you are happy with the service you received from us. You have absolutely beautiful handwriting! Kind regards, Louisa Executive Pens Direct

Posted 1 month ago

“I bought a personalised Sheaffer pen and notebook box set and refill as a 40th birthday gift for my Son in law. It’s a very good looking set and my Son in law loved it”

Helpful Report

Posted 2 months ago

Hi Janette, Thank you very much for your order with us and 5 star review! We are pleased to hear you are happy with your Sheaffer VFM Ballpoint Pen and A6 Notebook Set and our service. We're so pleased your son in law loved his new pen and notebook set and hope he had a great 40th Birthday. Thanks again for your kind feedback, we hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 1 month ago

“The Pen came with a crack a small one but it is still a crack and I have also ordered a a ink converter but for somereason insdead of sending me a convertor that is the same brand as my pen they sent me completely different brand..”

Helpful Report

Posted 2 months ago

Hello Nikos, Thank you for your feedback. I am very sorry about the issue with the crack in your Lamy fountain pen. This certainly is not how we would expect your item to arrive. We want all of our customers to be completely satisfied with their purchases and order experience and would love to get this rectified for you. Regarding your ink converter I can see you have purchased a Visconti Fountain Pen Converter rather than a Lamy Fountain Pen Converter but we can certainly arrange a return for this one and a swap to a Lamy converter compatible with your new Lamy fountain pen if that is what you require. Our sales team will be in touch this morning to offer some assistance. Once again please accept my apologies for any inconvenience this may have caused. Kind Regards Elizabeth@ Executive Pens Direct

Posted 2 months ago

“I love shopping at EPD. Their prices are always good and their delivery is always exceptional. Keep it up guys you're one of my favourite places to shop.”

Helpful Report

Posted 2 months ago

Hi Denise, Thank you very much for your 12th order with us and 5 star review! We are pleased to hear you are happy with your Monteverde Bottled Fountain Pen Inks and our service. We're so pleased you love to shop with us and have added to your growing collection of Monteverde Inks. Thanks again for your kind feedback and continued loyal custom. Kind Regards Louisa Executive Pens Direct

Posted 1 month ago

“No allowance for human error”

Helpful Report

Posted 2 months ago

I'm very sorry to hear about the issue with your misspelled surname on your order. As a procedure, our team copy-and-pastes your details from the order. We do try our best to flag up any obvious spelling mistakes where they are noticed however this is not always possible especially for names as there is such a wide variety of names and spellings. We provide a product engraving preview to help our customers proof their orders before placing them but understand miss typing can still happen. Providing great customer service is at the heart of everything we do and we want all of our customers to be completely satisfied with their purchases so as a gesture of goodwill we would be more than happy to send a replacement pen and pencil with the correct engraving at half price for you. Our team will be in touch this morning to chat about the options. Kind Regards Elizabeth @Executive Pens Direct

Posted 2 months ago

“Not much to say. My daughter who likes to draw requested a very specific product which I could only source from this company. I couldn't even get the product from the manufacturer. Shipping was pricey but as mentioned. Only company with the product on hand AND abilty to send where it was requested. Will use again in the future. If you can't find it here then it can't be found...”

Helpful Report

Posted 2 months ago

Hi Curtis, Thank you very much for your order with us and 5 star review! We are pleased to hear you are happy with your Sakura Pens and our service. We're so pleased you found everything you were looking for on our website, we hope your daughter loves using them. Thanks again for your kind feedback, we hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 1 month ago

“I was delighted to find a replacement nib for my Traveller's Company pocket pen. The new nib arrived swiftly and was beautifully presented and securely wrapped. Excellent service.”

Helpful Report

Posted 2 months ago

Hi Tim, Thank you very much for your 9th order with us and another 5 star review! We are pleased to hear you are happy with your Schmidt Gold-Plated FH241 Fountain Pen Nibs and our service. Thanks again for your kind feedback, we hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 1 month ago

“Lovely looking pen and engraving at a great price.”

Helpful Report

Posted 2 months ago

Hi Roger, Thank you very much for your order with us and 5 star review! We are pleased to hear you are happy with your Parker Jotter XL Monochrome Matte Black Ballpoint Pen and our service. Thanks again for your kind feedback, we hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 2 months ago

“Any enquiries are dealy with swifly, all orders are normally received within 2-3 days and nothing is too much treouble.”

Helpful Report

Posted 2 months ago

Hi David, Thank you very much for your 9th order with us and another 5 star review! We are pleased to hear you are happy with your Kaweco COLLECTION Toyama Teal Fountain Pen and our service. Thanks again for your kind feedback and continued loyal custom. Kind Regards Louisa Executive Pens Direct

Posted 2 months ago

“The journal I ordered arrived swiftly and was just what I wanted. It was well made, bound in soft leather and looked expensive. It made a beautiful present for a special occasion.”

Helpful Report

Posted 2 months ago

Hi Christine, Thank you very much for your order with us and 5 star review! We are pleased to hear you are happy with your Amalfi Large Refillable Journal and our service. Thanks again for your kind feedback, we hope the recipient loved their special gift. Kind Regards Louisa Executive Pens Direct

Posted 2 months ago

“What a superb company! My telephone call (necessitated by a fault with my email, nothing to do with them) was answered promptly by an actual person!! Not a machine, and he was so helpful and friendly, it was a pleasure to chat. He sorted my query out immediately. My pen, a present, arrived promptly, beautifully packaged and was perfect.”

Helpful Report

Posted 2 months ago

Hi Susan, Thank you very much for your order with us and 5 star review! We are pleased to hear you are happy with your Waterman Hemisphere Pink Gold Trim Rollerball Pen and our service. Thanks again for your kind feedback, I'll pass on your kind comments to Tom. Kind Regards Louisa Executive Pens Direct

Posted 2 months ago

“Hello, I'm delighted with my pen, exactly as I wanted it. I'm now looking for refills for it, though the ink is lasting a very long time and has not run out yet! I love it. Thank you.”

Helpful Report

Posted 2 months ago

Hi Lorna, Thank you very much for your order with us and 5 star review! We are pleased to hear you are happy with your Parker Jotter Originals Black Ballpoint Pen and our service. Thanks again for your kind feedback, we hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 2 months ago

“Great customer service as always - this was a repeat order”

Helpful Report

Posted 2 months ago

Hi Mish, Thank you very much for your 12th order with us and another 5 star review! We are pleased to hear you are happy with your 100 x personalised Parker Jotter Stainless Steel Gold Trim Ballpoint Pens and our service. Thanks again for your kind feedback and continued loyal support. Kind Regards Louisa Executive Pens Direct

Posted 2 months ago

“Excellent service at a reasonable price compared with some greedy overcharging companies”

Helpful Report

Posted 2 months ago

Hi John, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Northeast Trophies

Posted 2 months ago

“I bought a fountain pen nib from Schmidt before which I liked very much, which was better than my other nib that was made of gold. So I bought it again recently. The purchase online was so easy and friendly. The experience was pleasant. The delivery was fast. I would highly recommend it.”

Helpful Report

Posted 2 months ago

Hi Yu, Thank you very much for your order & your recommendation! As a small business, every recommendation means a lot to us. We pride ourselves on our excellent customer service, so it is great to hear that you are happy with the service you received from us. We are glad that you are also happy with the quality of our Schmidt Gold-Plated FH241 Fountain Pen Nibs. Kind regards, Louisa

Posted 2 months ago

“Les produits achetés sont impeccables, l'envoi rapide et l'emballage soigné. Mais encore une fois, bien que le site soit en français pour les commandes, l'expédition provient de la Grande Bretagne ne faisant plus partie de la CEE. Donc la mauvaise surprise sont les frais de douane non prévus à la base. Donc pour les continentaux c'est un vendeur à proscrire, pour l'instant.”

Helpful Report

Posted 2 months ago

Dear Georges, Thank you so much for taking the time to provide us with your feedback on your experience with Executive Pens Direct. Firstly, it is great to hear that you were pleased with the impeccable quality of the products you purchased, as well as the quick delivery and careful packaging. However, we sincerely apologize for any inconvenience caused by the unexpected customs fees that were not accounted for initially. We understand that this would come as an unpleasant surprise for continental customers like yourself. We would love to hear more from you about how we could make your experience better, despite the shipping complications arising from our location outside of the European Union. Your suggestions and insights would be highly appreciated in our commitment to improving our customer service. Once again, thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused and look forward to hearing from you soon. Best regards, Andrew Executive Pens Direct Team

Posted 2 months ago

“Hey! have you ever felt like a numbskull, dunderhead or more likely a Divvy? Well I did. I went on line and ordered what I thought was the correct refil for my Shaefer rollerball pen. On arrival one of the two refils had leaked (a double packet). On telephoning I spoke to 'Tom' who immediately posted me a replacement which was received by midday the following day. WOW! with our postal system today that was amazing.It wasn't until I swopped tha refils to realise, all along, I had ordered the wrong refils. Being totally embarrased I wrote an apology and returned all which I had received. On answering the dreaded phone call, Tom was so understanding, but then informed me that my required refil was no longer being produced. I had to purchase the more expensive original refil. The final result was:- a) I reiceved a full refund for my first purchase (not including the second postage), b) my proper Shaefer refill was received a few days later. And finally c) Thank You for my packet of 'Halibor'. Thank You Tom for your kind words and understanding you will always be remembered as my 'Uncle Tom' of The Executive Pen Directs. PS: Sorry for this long diatribe but it was worth spreading the word.”

Helpful Report

Posted 3 months ago

Hi Barry, Thank you very much for your order and 5 star review, it has made us chuckle. We pride ourselves on our excellent customer service, so it is great to hear that you are happy with the service you received from us and that we were able to solve the refill issue and provide an alternative. I will pass on your thanks to 'Uncle Tom' for you :) Kind Regards Louisa Executive Pens Direct

Posted 2 months ago

Executive Pens Direct is rated 4.9 based on 3,292 reviews