Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,370 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pen received in the delivery time stated. Ordered as I have severe arthritis, I find this pen very comfortable to use and easy to hold. Others can actually read what I write now”

Helpful Report

Posted 4 years ago

Hi Terry Thanks for leaving us feedback. I am happy to hear the new pen you chose helps you with your writing. Sometimes it helps to try out different sizes of pen to find the most comfortable fit for your hand. It can make a surprising difference. Have a great day, Kind regards Abby

Posted 4 years ago

“I am delighted with my pen. I like the look and feel of it and can't think,why I put up with my old pen (not a Waterman) for so long The only comment I have is that I asked for extra cartridges and they are smaller than the one you supplied with the pen. Can you clarify this please Thank you”

Helpful Report

Posted 4 years ago

Hi Janice Thank you for taking the time to leave us a review. With regards to the refill, we offer both large and mini refills and both fit your waterman fountain pen. Waterman make both sizes and offer slightly different colour options. In the large they have the black and blue, in the mini cartridges, they have a wider selection, including black, blue, green, pink, turquoise, and red. We offer both the larger and smaller, but to give more flexibility and colour choice to our customers, on the product page we show the short refills first. Thank you for giving your thoughts, it will help us to think about how we offer both sizes of refill on the product page. I hope this helps. If you need anything else just let me know. Kind regards Abby

Posted 4 years ago

“Purchased Derwent Metallic Pencils gift set as a treat during Lockdown. They arrived very quickly and we're well packaged. So pleased and wouldn't hesitate to use Executive Pens Direct again 😀”

Helpful Report

Posted 4 years ago

Hi Tracey I hope you enjoy using your Derwent pencils. We love them and are one of our favorite brands. Most of us have used them at some point in our lives and they never fail to cheer us up. Have a great weekend, despite the lockdown and stay safe. Kind regards Abby

Posted 4 years ago

“Slight, understandable hiccup in availability of one of the items. Prompt delivery of the rest. Very pleasant unexpected gift for the ‘inconvenience’ and the promise of a discount off the next order. Very good service.”

Helpful Report

Posted 4 years ago

Hi Alan Thanks for the great review. Apologies again for the slight issue with one of your items. The covid-19 lockdown is starting to impact supply chains and we are seeing a few delays from our suppliers upon restocking the items. Thank you for your understanding with this. We look forward to seeing you again upon your next purchase. Enjoy the rest of your day. Kind regards Abby

Posted 4 years ago

“Fantastic and fast service, fantastic product and fantastic communication. Would highly recommend”

Helpful Report

Posted 4 years ago

“I bought a fountain pen from executive pens direct recently and I must say the experience was very good. I even managed to use a 20% discount code too. Ordering was simple and quick and delivery even during lockdown was fast.”

Helpful Report

Posted 4 years ago

“I bought a fountain pen and mini coloured cartridges. The products are lovely. Delivery was fast and well packaged”

Helpful Report

Posted 4 years ago

“perfect, thanks”

Helpful Report

Posted 4 years ago

“Came in good time hasn't been opened yet as it's for my husband on our golden wedding tomorrow! But gift wrapped and looks lovely”

Helpful Report

Posted 4 years ago

“Excellent service. I love my notebook and very very pleased with my initials on the front. Thanks”

Helpful Report

Posted 4 years ago

“Excellent pens easy to hold”

Helpful Report

Posted 4 years ago

“Brilliant customer service & a brilliant purchase, had the Parker jotter pen and pencil set engraved for a very special birthday and could not have been happier with the end product. 5* all the way”

Helpful Report

Posted 4 years ago

“I was looking for a Parker special edition pen - found it on the Executive Pens web site and at a much lower price than expected. So, of course, I had to buy more ! Delivery came in a couple of days and well secured. Also, rather nicely in the eBay age of no communication, came with a "thank you for using us" letter. It's small things like this that make you order again - and I have. It's also a major bonus that the web site is easy to navigate and the products well photographed.”

Helpful Report

Posted 4 years ago

Hi David Thank you for your wonderful feedback. I am glad you liked the personal service. We are currently running a skeleton staff at the moment to make sure we are adhering to social distancing guidelines and government advice. However our team are doing a brilliant ob of keeping on top of orders at the moment. I will pass your thanks on to them. Have a great weekend. Kind regards Abby

Posted 4 years ago

“Great company and great prices with very fast delivery time with the added bonus of free delivery so what's not to like.”

Helpful Report

Posted 4 years ago

“speedy service with a personal touch”

Helpful Report

Posted 4 years ago

“Excellent service and item was as described! My new place to shop for pens and related items”

Helpful Report

Posted 4 years ago

“Service was exceptional.”

Helpful Report

Posted 4 years ago

“Excellent service, excellent product. 5 stars all the way”

Helpful Report

Posted 4 years ago

“I have bought pens from Executive Pens Direct before and have always been very pleased. This time the service was exceptional under the present circumstances.”

Helpful Report

Posted 4 years ago

“The refills arrived promptly and exactly as ordered at a good price.”

Helpful Report

Posted 4 years ago

Executive Pens Direct is rated 4.9 based on 3,370 reviews