Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Gateshead
Rating: 4.90

4.9 Rating 3,293 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,293 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 11th October 2024

Jim C

Executive Pens Direct 5 star review on 10th June 2024

Jim C

Executive Pens Direct 5 star review on 15th December 2023

Craig B

Executive Pens Direct 5 star review on 4th October 2023

Tom B

Executive Pens Direct 5 star review on 29th August 2023

Kathleen S

Anonymous

Anonymous // 01/01/2019

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“Thank you. Quite pleased”

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Posted 1 year ago

“Product (pencil leads) and service excellent”

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Posted 1 year ago

Good morning Dave, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your pencil leads. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“quick and prompt”

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Posted 1 year ago

Good morning Saul, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Great service and very happy with cartridges.”

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Posted 1 year ago

“The ordering and delivery process was very easy and efficient, and my items arrived quickly. Unfortunately, there was a problem with one of the items (some ink), but the return and refund were dealt with in a very friendly way without any difficulties and I received my refund promptly.”

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Posted 1 year ago

“Very quick delivery, and quality pen.”

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Posted 1 year ago

“Great service from Executive Pens, prompt postage and lovely pens. Thank you.”

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Posted 1 year ago

“Very easy to make the order and very quick delivery, even with the postal strikes. Thank you so much for the great Customer Service, will order again.”

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Posted 1 year ago

Hi Christine, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Lamy Pen Set and that we managed to get your order to you in a timely fashion. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“I like to have different coloured ink for my fountain pens rather than the usual black or blue and Executive Pens Direct has lots of choice, red, green, purple, brown, turquoise and fast delivery too”

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Posted 1 year ago

Good afternoon Joe, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with our range of different ink. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Very fast delivery and well packaged perfect thank you”

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Posted 1 year ago

“I ordered black ink ball point pen and you gave me a blue ink ball point pen, not what I paid for! Pen itself looks very nice.”

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Posted 1 year ago

Hi Jake I am very sorry for any confusion you have had here. I can see you ordered the Parker IM Black trim ballpoint pen, meaning the pen itself is black coloured and the engraving comes out gold. Unfortunately all of the Parker IM ballpoint pen range are supplied by Parker with Blue ink as standard, however we do offer an extra black or blue refill as an addon on the product itself so that you can change the ink. Alternatively we can do this for you after you place your order, just drop us a quick message and we can do this. I am pleased you like the pen itself, if you do need any more help or would like any black refills please just drop us a message and we can organise this for you. Have a great day. Kind regards Andrew Exec Pens Team

Posted 1 year ago

“Fast efficient service, for a gift to my two grandchildren of Faber Castell painting pencils, at a competitive price. Thank you.”

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Posted 1 year ago

“The pens were okay, came with ink etc so that was nice but the engraving wasn't the best”

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Posted 1 year ago

Hi Keeley I am so sorry you were not as pleased with the engraving as you had hoped. I would like to find out if there was any specific issues or concerns you had with the finish as we have had really good feedback regarding our engraving. These pens are laser etched so we remove the black lacquer with a laser which allows us to give a very detailed and intricate engraving finish. We don't drag engrave these pens because the lacquer is very brittle and can chip while using a diamond engraving tip. We believe the laser finish gives a cleaner and more lasting finish and the engraving comes out a nice shiny gold to complement the gold trims of the pen. However we are always looking to hear feedback from our customers both good and bad to learn how we can continually improve our offering in future. Thanks for your valuable feedback, if there is anything else we can help with please let us know. Have a great day Kind regards Andrew Exec Pens Team

Posted 1 year ago

“Outstanding service! Couldn’t recommend more! Would definitely use again :)”

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Posted 1 year ago

“I don't often respond to requests to post reviews from suppliers of goods I have ordered online as I expect them to do what they are being paid to do! However in this case I felt this company deserves the highest praise for not only supplying the goods I have been struggling to find but have provided a service 2nd to none - should you take advantage of their service they may possibly include a little extra welcome surprise. Many thanks to Executive Pens Direct for bringing a welcome smile in today's difficult times.”

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Posted 1 year ago

Hi Kenneth, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Cartridges and our service. Thank you again for such a lovely review, you brought a welcome smile to our faces also! Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Can not fault customer service! My parcel got lost however the customer service is second to none, replying quickly and sorting out any issues straight away. Will purchase from the company again in future. Recommend”

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Posted 1 year ago

“Minor inconvenience and order returned but their customer service Is A+ Quick to manage deliveries and return. I will come back to by to them”

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Posted 1 year ago

“Excellent service - prompt delivery. Really lovely quality pens and engraving. A 21st gift that was much appreciated by recipient. Very happy customer. Professional service, thank you.”

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Posted 1 year ago

Good afternoon Mary, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Parker Pens and that the recipient loved them. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Very good service. Pens are great and we're cheaper than anywhere else I looked. Delivery delayed but that was probably due to the Royal Mail strikes. Surprise tank you gift of a packet of sweets. Will definitely look here first in the future.”

Helpful Report

Posted 1 year ago

Hi Beverley, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Great service! Also loved the little haribo treat which was included with my pens..much appreciated. Would definitely buy from here again 🤗”

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Posted 1 year ago

Executive Pens Direct is rated 4.9 based on 3,293 reviews