Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,322 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,322 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 11th October 2024

Jim C

Executive Pens Direct 5 star review on 10th June 2024

Jim C

Executive Pens Direct 5 star review on 15th December 2023

Craig B

Executive Pens Direct 5 star review on 4th October 2023

Tom B

Executive Pens Direct 5 star review on 29th August 2023

Kathleen S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engraved roller ball and ballpoint set was an 18th birthday present. The gift arrived on time, beautifully presented in its case and was a great success with the birthday boy!”

Helpful Report

Posted 1 year ago

Good morning Richard, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Waterman Hemisphere Stainless Steel Chrome Trim Ballpoint & Rollerball Pen Set. Pleased to hear the recipient loved it too. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Easy to order etc. and fast delivery. I was a tad disappointed with the quality of the Parker ballpoint, especially for the price I paid, and more disappointed to see that it was made in China. The engraving was perfect.”

Helpful Report

Posted 1 year ago

Hi Mr Boyd, Thank you for your order with us. We're pleased that you were happy with our service and engraving quality. Parker decided to move the Parker IM manufacturing to China, but the rest of the Parker range is still made in France. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Excellent service and would use it again.”

Helpful Report

Posted 1 year ago

Good morning, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your order and our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Excellent customer service”

Helpful Report

Posted 1 year ago

Good morning Lauren, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your order and our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“This was my first order with Executive Pens. The items I purchased were well priced and arrived in good order and in good time. They were well packaged to avoid damage in transit. The transaction was seamfree and drama free. I would recommend Executive Pens.”

Helpful Report

Posted 1 year ago

Good morning Lynda, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Kaweco Frosted Sport Fountain Pen - Soft Mandarine. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“I emailed an enquiry to you as my Cross pen is around 45 years old. I received a helpful response almost immediately, and duly ordered the refill I required. This was delivered very quickly and without fuss. An excellent service! Thank you.”

Helpful Report

Posted 1 year ago

Good morning Cathy, Thank you very much for your order with us and for your 5 star review! We are glad to hear that you are happy with your Refills and that we were able to help you with your enquiry. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Superb firm, I've used them many times - they are efficient and provide excellent customer service”

Helpful Report

Posted 1 year ago

Good morning Ian, Thank you very much for your order with us and for your 5 star review! We are glad to hear that you are happy with our service and thank you for your very kind comments. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Arrived very quickly and was engraved beautifully. Thank you”

Helpful Report

Posted 1 year ago

Good morning Anne, Thank you very much for your order with us and for your 5 star review! We are glad to hear that you are happy with your Parker Jotter Stainless Steel Gold Trim Ballpoint Pen. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Good efficient service.”

Helpful Report

Posted 1 year ago

Good morning, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Great Service. Fast delivery. Great products.”

Helpful Report

Posted 1 year ago

Good afternoon Laura, Thank you very much for your order with us and for your 5 star review! We are glad to hear that you are happy with your Legami Gel Pens. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Customer Service is poor. I have yet to receive my item as the company knew there were issues with the pen ink coming through US customs before my order and yet did nothing to correct the issue. They did not inform me that this could be a problem. If I knew this then I would have never purchased the product. This was a gift for a dear collogue and I was embarrassed when I now have to give a generic gift. Will never use this company again.”

Helpful Report

Posted 1 year ago

Hi Anthony I apologise for any issues that you are having with delivery of this item in the US. I can see you have been in contact with my colleague, Abby, throughout the situation and I can see that Abby has been in contact with Fedex regarding this issue. It is not something we see very often, as ink is not a toxic substance. We declare this in advance so there should be no issues. We are working to make sure Fedex corrects this as there should be no delays with our fedex parcels, given that we pay the customs clearance on behalf of our customers. My apologies again for the inconvenience caused. Abby has refunded the shipping costs in full to your account and is continuing to chase Fedex to get the parcel moving as fast as possible. Kind regards Andrew | Exec Pens Team

Posted 1 year ago

“I was impressed with the speed of service.”

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Posted 1 year ago

Good morning, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“It arrived next day. Easy ro use web site. Very good”

Helpful Report

Posted 1 year ago

Good morning Grahaam,, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with our service and website. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Fast, efficient service - and most importantly had the product in stock.”

Helpful Report

Posted 1 year ago

Good morning, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your purchases and our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“V pleased with their service and prices.”

Helpful Report

Posted 1 year ago

Good morning Rahul, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your purchases. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Received fast response from customer service. They have been helpful in resolving my queries and ensuring my order has arrived safely and on time.”

Helpful Report

Posted 1 year ago

Good morning Faith, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Very quick dispatch and the arrival of items! The items were also packed securely and are of great quality.”

Helpful Report

Posted 1 year ago

“Excellent customer service and fast international shipping. Thank you.”

Helpful Report

Posted 1 year ago

Good morning, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Brilliant service, from Abby. Extremely helpful. Thank you.”

Helpful Report

Posted 1 year ago

Good morning Johnny, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with our service and I have passed on your kind comments to Abby who said, you are very welcome. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Easy to order and competitive prices. Unfortunately my order was lost by EVRi but as soon as this was brought to the attention of Executive Pens a new one was dispatched and received following day. Kept well informed by email, good customer service.”

Helpful Report

Posted 1 year ago

Good morning Sheila, Thank you very much for your order with us & for your 5 star review! We are sorry your parcel was lost by Evri but glad to hear that you are happy with our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

Executive Pens Direct is rated 4.9 based on 3,322 reviews