Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,338 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,338 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 31st January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was super happy with our personalised pen, it’s my dads first birthday as a grandad so it was important to me he had something to treasure and this was just perfect and practical, something he will use everyday.”

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Posted 6 years ago

“A First class quality item delivered quickly and efficiently. Properly packaged. Clearly a reliable company to deal with, I will no doubt be in touch if i need anything in the future. There is no doubt I most certainly will”

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Posted 6 years ago

“I ordered a pen incorrectly my mistake this was rectified very quickly and efficiently I thought a very good service”

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Posted 6 years ago

“By being able to place my order by telephone it made it very easy for someone not too keen on this digital world we now live in! The pen I bought looks excellent and beautifully engraved but as it is a present for a grandson it has as yet not been tested.I have myself written with a Parker 51 for the past 65years so I am sure it will be every bit as good”

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Posted 6 years ago

“Brilliant, easy to order, prompt delivery, well packaged, exactly what I ordered. Thanks”

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Posted 6 years ago

“Quick delivery of my order. Product of high quality as expected.”

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Posted 6 years ago

“Excellent customer service. had a few queries prior to ordering and all answered really quickly. Would highly recommend”

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Posted 6 years ago

“Excellent service once more.Easyto use website.Delivery on time.Would highly recommend executive pens”

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Posted 6 years ago

“I would recommend this site to others as I had a great experience buying from you. I placed an order for my colleague. I then realised that I forgot to add his last name. So I emailed to customer services, they were really helpful they kindly picked up my email and did amend my order. I will definitely use your services in the future. Thank you to the whole team who gets everything ready and dispatched within the timescale you promise.”

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Posted 6 years ago

“happy with the service; the price was bang on the money, arrived on time - however, the engraving was not satisfactory, for the name was not engraved as mentioned, but just printed?”

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Posted 6 years ago

HI I am pleased you were happy with our service. I can see you are uncertain about your pen engraving. We never print our pens, we don't have the facility to print pens, we only engrave the pens. Each material has a slightly different finish and depending on the material that the pen is made of, shows differing finishes to the engraving. We use laser engraving to produce most finishes and drag etching aswell depending on requirements. I hope this helps to explain our processes, but if you would like any more information, please feel free to email us and we would be happy to help. Have a great week. Kind regards Abby

Posted 6 years ago

“My pen came really quickly. Well packaged. The sweeties were a nice touch :) Only issue - there is a small scratch on the lid of the pen - only minor.”

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Posted 6 years ago

“Ordered some spares for my Sheaffer fountain pen. Good price, quick delivery. Great service. Thanks.”

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Posted 6 years ago

“fast service provided, the website accurate description of the refillable cartridge for my Parker pen enabled me to purchase with confidence and I have not been disappointed, on the contrary I have found my love of writing with a pen again.”

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Posted 6 years ago

“Good quality item with efficient delivery”

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Posted 6 years ago

“Easy to order, pen is wonderful. Engraving is perfect and gift wrapping was beautiful. Delighted with our purchase”

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Posted 6 years ago

“Very helpful staff.Order arrived next day.No problem.”

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Posted 6 years ago

“Pen looked nice however isn’t a good pen to write with. Ink is not good”

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Posted 6 years ago

Hi, Thank you for your feedback. I am sorry you were not completely satisfied with your item on this occasion. Our aim is to give 100% customer satisfaction and your feedback helps us to improve our service. Your ink issue might just be a faulty refill. In which case we can send some replacement refills out for you. Please feel free to drop me an email and we will get this issue rectified immediately. Once again please accept my apologies for any inconvenience. Kind regards Abby

Posted 6 years ago

“dealt with my order professionally, thank you”

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Posted 6 years ago

“Answered my questions; sent me my order immediately; well packaged; pleasant interaction; helpful.”

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Posted 6 years ago

“Perfect, replacement and a spare as love this pen”

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Posted 6 years ago

Executive Pens Direct is rated 4.9 based on 3,338 reviews