Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,320 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,320 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 11th October 2024

Jim C

Executive Pens Direct 5 star review on 10th June 2024

Jim C

Executive Pens Direct 5 star review on 15th December 2023

Craig B

Executive Pens Direct 5 star review on 4th October 2023

Tom B

Executive Pens Direct 5 star review on 29th August 2023

Kathleen S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was brought as a gift and was pleased with the presentation and delivery on time.”

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Posted 59 minutes ago

“Good nib . Don't like the plastic”

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Posted 8 hours ago

“Arrived properly packaged and in manufacter's retail packaging. Ink appears to flow well enough. I use a Waterman's fountain pen purchased from Harrods in 1999!”

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Posted 3 days ago

“Very efficient service. Delivery was quicker than I expected in the run up to Xmas. Pen was competitively priced and in perfect condition on arrival. Would thoroughly recommend this company.”

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Posted 3 days ago

Hi Gary, Thank you very much for your order & fantastic 5 star review! We are delighted to hear that your pen arrived in perfect condition in time of Christmas. Your recommendation means a lot to us! Thank you for your support. Kind Regards, Andrew Executive Pens Direct

Posted 2 days ago

“I bought ‘posh’ stationery as a Christmas present for my sister,and wanted to give an equally impressive pen. I was delighted to find a good range of reasonably priced everyday pens on your website.”

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Posted 4 days ago

Hi Louise, Thank you so much for your wonderful 5 star review! We’re pleased to hear that you found the perfect pen to accompany the ‘posh’ stationery for your sister. It’s always our goal to provide a great range of quality pens at reasonable prices. We appreciate your support and hope your sister loves her gift! Best wishes, Andrew Executive Pens Direct

Posted 2 days ago

“Very pleased with my Hugo boss pen. Slight issue with the ink cartridge which after a quick e mail was resolved and a replacement cartridge sent out. Excellent friendly quick turn around service. Wouldn’t hesitate to buy from this company again”

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Posted 4 days ago

Hi Sharon, Thank you so much for your fantastic review! We're glad we were able to quickly resolve the ink cartridge issue for you. Providing excellent service is a top priority for us, so its great to hear we are on the right track. We appreciate your support and look forward to helping you again in the future! Kind regards Andrew Executive Pens Direct

Posted 2 days ago

“Excellent product Fast delivery”

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Posted 4 days ago

“Really happy with my order and my son is happy with receiving it”

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Posted 6 days ago

“Absolutely love the pen !! It’s amazing quality and the service I received was excellent!! Would definitely buy firm this company again.”

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Posted 1 week ago

Hi Emma, Thank you for your amazing 5 star review! It's great to hear that you love your new pen and that you were happy with our customer service. Our aim is to always provide the best possible customer service as a small business. We can't wait to help you again in future! Kind regards, Andrew Executive Pens Direct

Posted 2 days ago

“I am bothered to write a satisfaction or disappointment regarding Executive Pens. Choice for writing and replacement of parts for our pens, friendly people during email exchanges but.. an order placed on 12/18/2024 is still not delivered on 01/03/2025, seriously. I have received packages from further away in less time. So, I would put 4 stars for the site and the people but if all the parcel shipments are like that, it is not very serious, so, one star less.. sorry.”

Helpful Report

Posted 1 week ago

Hi Eric, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the selection and our friendly customer service. However, we sincerely apologize for the delay in your order delivery. We understand how frustrating this can be, especially over the Christmas period. I can see that my colleagues Tom and Lauren have been assisting you to organise a replacement item to be sent via express delivery. Once again I am so sorry that the you have experienced such a delay during shipping. If there's anything we can do to assist you further or if you have additional feedback, please don't hesitate to reach out. Kind regards, Andrew Executive Pens Team

Posted 2 days ago

“Very very prompt! Beautiful pen and engraving gift for my mum. Engraving and Shipping process was fast enough to arrive before Christmas! Thank you once again!”

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Posted 1 week ago

Hi Ella-Mae, Thank you very much for your order & 5 star review! We are glad to hear that you are happy with the Parker Jotter XL Monochrome Matte Rose Gold Ballpoint Pen and our service. We hope your Mum loves it too. Thank you for your support, we really appreciate it and hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 1 week ago

“Parker quick ink is a good brand of ink. I chose Blue black ink which was perfect for my fountain pen. It writes beautifully, so much so I shall certainly return and repurchase.”

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Posted 1 week ago

Hi Antoinette, Thank you very much for your order & 5 star review! We are glad to hear that you are happy with your new Parker Bottled Quink Permanent Blue Ink and our service. Thank you for your support, we really appreciate it and look forward to hearing from you for your next bottle. Kind Regards Louisa Executive Pens Direct

Posted 1 week ago

“Had a query so sent a email, then I noticed there was a phone number so decided to call when I asked my question the guy from the shop asked are you Sandra I was just answering your email. It was so good to chat and get reassurance as the waterman pen was quite expensive it arrived on time and was wrapped very well my husband was truly delighted. Impressive service from start to finish”

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Posted 2 weeks ago

Hi Sandra, Thank you very much for your order & lovely 5 star review! We are glad to hear that you are happy with the Waldmann Tuscany Chocolate Fountain Pen and that your husband loved it too. We pride ourselves on our excellent customer service, so it is great to hear that you are happy with the service you received from us. Thank you for your support, we really appreciate it and hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 1 week ago

“Excellent service as always.”

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Posted 3 weeks ago

Hi Patrick, Thank you very much for your latest order & 5 star review! We are glad to hear that you are happy with our service. Thank you for your continued support, we really appreciate it and hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 1 week ago

“My pen arrived on time and as described and works perfectly!”

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Posted 3 weeks ago

Hi Alan, Thank you very much for your order & 5 star review! We are glad to hear that your new Parker IM Black Gold Finish Trim Rollerball Pen and our service. Thank you for your support, we really appreciate it and hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 1 week ago

“After 15 days still waiting for the package so...”

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Posted 3 weeks ago

Hi SOFOU, Thank you for reaching out and sharing your concerns. I am so sorry that your parcel was delayed during transit. We have seen a few parcels getting held up in the postal service this Christmas. We understand how frustrating it can be to wait longer than expected for your order. I can see that your parcel was delivered on 20th december, a few days longer than our estimated delivery window. If you have any further questions or need assistance, please feel free to contact our customer service team. We appreciate your patience and hope to serve you better next time. Kind regards, Andrew Executive Pens Direct Team

Posted 2 days ago

“As described and quick service very happy with my purchase”

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Posted 3 weeks ago

Hi Alan, Thank you very much for your order & 5 star review! We are glad to hear that you had such a positive experience with us and hope you enjoy using your new Parker IM Black Gold Finish Trim Rollerball Pen. Thank you for your support, we really appreciate it and hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 1 week ago

“First class customer service ! Very good price! Massive thank you to Tom !”

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Posted 3 weeks ago

Hi Jing, Thank you very much for your order & 5 star review! We are glad to hear that you had such a positive experience with us and hope you enjoy using your new Legami Pens and Case. I'll be sure to pass on your thanks to Tom for you, he'll be delighted. Kind Regards Louisa Executive Pens Direct

Posted 1 week ago

“Was suppose to get order by Dec12th.Still haven’t received my order needed it by today. Not happy will never order from you again and will let all social media know what a disappointment your company is.”

Helpful Report

Posted 3 weeks ago

Hi Diane Thank you for taking the time to share your feedback, and we sincerely apologize for the inconvenience caused. We understand how frustrating it must have been to experience a delay, especially when you needed your order by a specific date. During the busy Christmas period, postal services nationwide often experience backlogs, and unfortunately, this impacted the delivery time of your order. While your parcel was delivered before Christmas, it was later than expected, and for that, we are sorry. We understand the disappointment this may have caused. Your satisfaction is extremely important to us, and we would love the opportunity to restore your trust in our company. Kind regards, Andrew Customer Service Team

Posted 3 days ago

“Fantastic , thank you !!”

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Posted 3 weeks ago

Hi Tom, Thank you very much for your order & 5 star review! We are glad to hear that you had such a positive experience with us and hope you enjoy using your new Kaweco Brass Sport Ballpoint Pen. Thank you for your support, we really appreciate it and hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 1 week ago

Executive Pens Direct is rated 4.9 based on 3,320 reviews