Excel Clothing have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Absolutely fantastic customer service and best price ,bought a pair of redwing moc toe boots and couldn’t not be happier,the fit is perfect and the shipping was only 2 days ,I highly recommend Excel Clothing and will definitely be making more purchases in the future ,keep up the great work ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
”
- David H
“
The service, efficiency and product - all excellent.
And the price too.
”
- Anne
“
As described, super straightforward ordering process, arrived on time at a competitive price. I wouldn’t think twice about ordering again.
”
- Robert W
“
Excellent service from Excel. Speedy delivery. Beautifully packaged. Lovely Barbour coat. Sized down as generous fit. Lightweight yet warm and waterproof, love it. Great price in the sale.
”
- Vanc
“
Fast delivery . Very Happy
”
- Sinead
“
Great service. Price was reduced, bonus. Delivery was quick. Item well packaged. Very happy 😊
”
- Lisa C
“
Really quick delivery which was fab but unfortunately I have returned the boots as tgey didn't suit me. Now I found the returns process really confusing. I ended up paying for recorded delivery because it wasn't clear how to return, other than within 2 weeks after the date you received the item. The returns process could be a lot clearer and easier for the customer.
”
- Josephine
“
The order was dispatched promptly. Unfortunately the 12 I ordered was more like a 16 so I returned it.
I am still waiting to hear back from them with a refund, it has only been a week though so fingers crossed
”
- Christine W
“
Still waiting on refund for retuned garment
”
- Morag
“
Absolutely fantastic customer service and best price ,bought a pair of redwing moc toe boots and couldn’t not be happier,the fit is perfect and the shipping was only 2 days ,I highly recommend Excel Clothing and will definitely be making more purchases in the future ,keep up the great work ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
”
- David H
“
The service, efficiency and product - all excellent.
And the price too.
”
- Anne
“
Great service and returns would defo buy from Excel again.
”
- Gav C
