Excel Clothing have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Love love so comfortable,
Lovely price,
Good quality
What's not to like!
”
- Panda
“
The best price I could find for this and it was delivered very quickly. Highly recommend.
”
- Conal
“
5 star service and a great price compared to Fred Perry site .arrived really quick
”
- Simon W
“
Very quick delivery, well priced would recommend
”
- Dseanred
“
Fantastic delivery and product amazing
”
- Lynn L
“
Very prompt delivery. No issues at all.
”
- Kim D
“
Really quick delivery which was fab but unfortunately I have returned the boots as tgey didn't suit me. Now I found the returns process really confusing. I ended up paying for recorded delivery because it wasn't clear how to return, other than within 2 weeks after the date you received the item. The returns process could be a lot clearer and easier for the customer.
”
- Josephine
“
The Jeans Order could not be fulfilled due to website error/stock.
They emailed me to inform this and of the refund.
Pity their system is not accurate (but some other sites have the same issues) Until next time 🙂
”
- Steve
“
Somewhat surprised to be asked to write a review since my order was not fulfilled . Having ordered and paid for the goods I was then informed the system had confused itself and the order could not be fulfilled and received a refund. Pity I quite liked the look of the garment MK
”
- Mervyn K
“
I am waiting for a refund - order returned day after delivery :-(
”
- Joanna R
“
First time to shop
Fast service
Happy out
”
- Mg
“
Quick Delivery, good customer service.
”
- Deb D
“
Top Class Customer Service!
Easy to order online… and when I collected my item in the shop.. very helpful staff. Got item in the Sale so delighted. Sizing perfect!
Thank you Excel.
”
- Barbara S
