Excel Clothing have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
I was looking for a green 'smart' winter coat, rather than a duvet coat. But this Barbour coat looks incredibly stylish, is light, very warm and beautifully made. Excel Clothing's price for this coat was incredibly competitive. Their packaging was exceptionally good, and the coat arrived in good time.
”
- Wendy F
“
Delighted with the service and product. My product arrived promptly and was as package beautifully. Best price I found for my coat, super happy!
”
- Janice
“
Great shirt. Good quality, good service, price and delivery. Would recommend
”
- Allypaul
“
On trend Birkenstock, wanted something but different and saw these and love them. Fast delivery and good service from Excel Clothing.
”
- Alison
“
I'm very happy with my purchase. It was keenly priced, reasonable delivery time and good correspondence via email, from initial order through to delivery.
”
- Sonya
“
Fast delivery and coat was very well packaged and exactly as described. Size incorrect so a return - at my own expense - but the refund was provided quickly. Highly positive experience.
”
- Jonathan
“
Really quick delivery which was fab but unfortunately I have returned the boots as tgey didn't suit me. Now I found the returns process really confusing. I ended up paying for recorded delivery because it wasn't clear how to return, other than within 2 weeks after the date you received the item. The returns process could be a lot clearer and easier for the customer.
”
- Josephine
“
I was slightly unsure about ordering based on some of the reviews on Trust Pilot, however although I returned my item due to being small for me, I had absolutely no issue with communicating, receiving prepaid QR code and my refund came in good time too. I will consider them again and do recommend.
”
- Minnie
“
I ordered a coat, the parcel came quickly and the item was very nice but for me wasn’t the right size and I had to return it. Everything was fine and in few days I have received the refund. I recommend Excel Clothing.
”
- Georgeta M
“
Fast delivery and coat was very well packaged and exactly as described. Size incorrect so a return - at my own expense - but the refund was provided quickly. Highly positive experience.
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- Jonathan
“
Excellent service and fantastic prices
”
- Glenda
“
On trend Birkenstock, wanted something but different and saw these and love them. Fast delivery and good service from Excel Clothing.
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- Alison
“
Gorgeous boots! £20 cheaper than office!! Great customer service 👍👍👍
”
- Vicky W
