Excel Clothing have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Excellent price, excellent product and first class delivery.
”
- Michael
“
The best price on the internet for Tommy Hillfiger shirt. Very pleased
”
- Gilly P
“
ORDERED A BARBOUR SHIRT, GOOD PRICE, DELIVERY QUICK. WOULD NOT HESITATE TO USE EXCEL AGAIN IN THE FUTURE.
”
- BRIAN H
“
Excellent price, excellent product and first class delivery.
”
- Michael
“
Fast delivery and product as expected!
”
- Natalia
“
Great item and delivery
”
- Becky
“
Really quick delivery which was fab but unfortunately I have returned the boots as tgey didn't suit me. Now I found the returns process really confusing. I ended up paying for recorded delivery because it wasn't clear how to return, other than within 2 weeks after the date you received the item. The returns process could be a lot clearer and easier for the customer.
”
- Josephine
“
The Jeans Order could not be fulfilled due to website error/stock.
They emailed me to inform this and of the refund.
Pity their system is not accurate (but some other sites have the same issues) Until next time 🙂
”
- Steve
“
Somewhat surprised to be asked to write a review since my order was not fulfilled . Having ordered and paid for the goods I was then informed the system had confused itself and the order could not be fulfilled and received a refund. Pity I quite liked the look of the garment MK
”
- Mervyn K
“
I am waiting for a refund - order returned day after delivery :-(
”
- Joanna R
“
Helpful service when I asked a question in relation to a return item. Hassle free shopping, easy returns and helpful staff, I would recommend
”
- Phil R
“
Excellent service
”
- Barbara
“
Fabulous clothing at great prices , super efficient service
”
- Tracey
