Excel Clothing have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Very happy with delivery and purchase of Barbour jacket at a excellent price - Quality garment and as described
”
- KS
“
Found the Belstaff Jacket i was after at a great price at Excel. Ordering was simple to do and delivery was within a couple of days. Will have no problem ordering again from Excel.
”
- Lee O
“
Excellent service, product and price.
”
- BJK
“
Excellent quality, fast delivery, friendly, helpful and efficient staff
”
- Edith
“
Excellent service and offered to send on a faster delivery service as I was travelling for no extra cost.
”
- Luke
“
Fast delivery and beautiful jeans.. I love them. Thank you.
”
- Jen7777
“
Really quick delivery which was fab but unfortunately I have returned the boots as tgey didn't suit me. Now I found the returns process really confusing. I ended up paying for recorded delivery because it wasn't clear how to return, other than within 2 weeks after the date you received the item. The returns process could be a lot clearer and easier for the customer.
”
- Josephine
“
I sent my parcel back weeks ago now and am still waiting for my refund
”
- Ruth G
“
Hi … great service. I am still waiting for my refund though.
”
- Ruth
“
The Jeans Order could not be fulfilled due to website error/stock.
They emailed me to inform this and of the refund.
Pity their system is not accurate (but some other sites have the same issues) Until next time 🙂
”
- Steve
“
Happy with the service and the product, will definitely a order from Excel again.
Best regards
Lee
”
- Lee
“
Great service. Quick and easy purchase. Had also a lovely experience in store. Friendly helpful staff . Will definitely be back for another visit.
”
- Debbi B
“
Excellent service and offered to send on a faster delivery service as I was travelling for no extra cost.
”
- Luke
