Excel Clothing have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Quick delivery and great price. Will definitely use your company again.
”
- Trish
“
I had not heard of Excel Clothing before but found them when searching for a Barbour jacket. I am always a little nervous of using a company that I don't know but the website was easy to use, the price of the jacket was very competitive and they shipped the item immediately and I received it the next day. Great service, I would use them again and highly recommend!
”
- T F
“
Exceptional customer service, superb range of high end clothing products, and very fast delivery, all at a reasonable price. I look forward to shopping at Excel again soon. I am a very happy customer, and delighted with my new Belstaff jacket.
”
- Tony
“
Quick delivery and great price. Will definitely use your company again.
”
- Trish
“
Fast delivery and love my slippers
”
- Reena B
“
Exceptional customer service, superb range of high end clothing products, and very fast delivery, all at a reasonable price. I look forward to shopping at Excel again soon. I am a very happy customer, and delighted with my new Belstaff jacket.
”
- Tony
“
Really quick delivery which was fab but unfortunately I have returned the boots as tgey didn't suit me. Now I found the returns process really confusing. I ended up paying for recorded delivery because it wasn't clear how to return, other than within 2 weeks after the date you received the item. The returns process could be a lot clearer and easier for the customer.
”
- Josephine
“
I sent my parcel back weeks ago now and am still waiting for my refund
”
- Ruth G
“
Hi … great service. I am still waiting for my refund though.
”
- Ruth
“
The Jeans Order could not be fulfilled due to website error/stock.
They emailed me to inform this and of the refund.
Pity their system is not accurate (but some other sites have the same issues) Until next time 🙂
”
- Steve
“
I had not heard of Excel Clothing before but found them when searching for a Barbour jacket. I am always a little nervous of using a company that I don't know but the website was easy to use, the price of the jacket was very competitive and they shipped the item immediately and I received it the next day. Great service, I would use them again and highly recommend!
”
- T F
“
Excel delivered quickly, and the product was as it should be. But a big thank you to the customer service team who sorted a problem, caused by me, efficiently, quickly and in a polite and friendly manner!
Great service!
”
- Karen L
“
Excellent vlithes & great service
”
- Miriam W
