Excel Clothing have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Found the Belstaff Jacket i was after at a great price at Excel. Ordering was simple to do and delivery was within a couple of days. Will have no problem ordering again from Excel.
”
- Lee O
“
Excellent service, product and price.
”
- BJK
“
Very pleased with the Jacket , fast delivery and well packaged together with a great price , what more could you ask for 5 Star service
”
- A J
“
Found the Belstaff Jacket i was after at a great price at Excel. Ordering was simple to do and delivery was within a couple of days. Will have no problem ordering again from Excel.
”
- Lee O
“
First time used, impressed with their choices and good delivery.
”
- Ray R
“
Great service both in shop and on line - fast delivery and pick up at store - will definitely shop again
”
- Tanith
“
Really quick delivery which was fab but unfortunately I have returned the boots as tgey didn't suit me. Now I found the returns process really confusing. I ended up paying for recorded delivery because it wasn't clear how to return, other than within 2 weeks after the date you received the item. The returns process could be a lot clearer and easier for the customer.
”
- Josephine
“
I sent my parcel back weeks ago now and am still waiting for my refund
”
- Ruth G
“
Hi … great service. I am still waiting for my refund though.
”
- Ruth
“
The Jeans Order could not be fulfilled due to website error/stock.
They emailed me to inform this and of the refund.
Pity their system is not accurate (but some other sites have the same issues) Until next time 🙂
”
- Steve
“
Excellent service, product and price.
”
- BJK
“
Speedy service and product just as described
”
- Helen L
“
Item too large so needed to return. However, service was excellent and will definitely use this company in the future
”
- Sally C
