Excel Clothing have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Not only was it the best price online the transaction was smooth and the delivery time was really fast . Wouldn't hesitate to purchase from Excel in the future
”
- Stuart W
“
Ordered my Barbour coat ,good price and very fast delivery,will definitely use this site again
”
- Nicola P
“
Really wanted a certain Barbour coat, went online and saw it at Excel Clothing for a great price. Ordered and received a few days later.
Thank you Excel. Yes, I would recommend you buy from here, support a good independent company.
”
- Judith W
“
Not only was it the best price online the transaction was smooth and the delivery time was really fast . Wouldn't hesitate to purchase from Excel in the future
”
- Stuart W
“
Ordered my Barbour coat ,good price and very fast delivery,will definitely use this site again
”
- Nicola P
“
fast delivery, excellent price. so pleased with my new coat
”
- Sharon
“
Really quick delivery which was fab but unfortunately I have returned the boots as tgey didn't suit me. Now I found the returns process really confusing. I ended up paying for recorded delivery because it wasn't clear how to return, other than within 2 weeks after the date you received the item. The returns process could be a lot clearer and easier for the customer.
”
- Josephine
“
I sent my parcel back weeks ago now and am still waiting for my refund
”
- Ruth G
“
Hi … great service. I am still waiting for my refund though.
”
- Ruth
“
The Jeans Order could not be fulfilled due to website error/stock.
They emailed me to inform this and of the refund.
Pity their system is not accurate (but some other sites have the same issues) Until next time 🙂
”
- Steve
“
great customer service, fantastic prices, an all round perfect experience!
”
- Martel
“
Excellent service all round.
”
- Anne
“
Very good customer service from the team.
RM Williams Boots arrived in really quick time and the feedback when I ordered the wrong ones was really good
Thank you
”
- Dean L
