Excel Clothing have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
5 star service and a great price compared to Fred Perry site .arrived really quick
”
- Simon W
“
Excellent customer service. Delivery on time and had to exchange for next size which was done which was done immediately they received coat and also honoured sale price. Wouldn’t hesitate to use Excel again. Thank you
”
- Jeanette L
“
I was in the Barbour store when my wife came across a coat. Went online to do a price comparison and was blown away by Excel’s pricing. The service and delivery only matched that. Will definitely recommend and use again. 5*
Only slight issue I had with the website. I qualified (spend) for free delivery but the option wouldn’t load so had to pay delivery charge.
”
- Graeme
“
Excel Clothing sent my jacket within 24 hours as expected with the premium delivery service. The Belstaff jacket was a perfect fit and excellently packaged. This business sells top designer clothing and I must commend them for a great service. Many thanks!!
”
- Andy K
“
Fantastic wool orange coat and the service & delivery was excellent…thank you
”
- Davies
“
Excellent customer service. Delivery on time and had to exchange for next size which was done which was done immediately they received coat and also honoured sale price. Wouldn’t hesitate to use Excel again. Thank you
”
- Jeanette L
“
Really quick delivery which was fab but unfortunately I have returned the boots as tgey didn't suit me. Now I found the returns process really confusing. I ended up paying for recorded delivery because it wasn't clear how to return, other than within 2 weeks after the date you received the item. The returns process could be a lot clearer and easier for the customer.
”
- Josephine
“
The Jeans Order could not be fulfilled due to website error/stock.
They emailed me to inform this and of the refund.
Pity their system is not accurate (but some other sites have the same issues) Until next time 🙂
”
- Steve
“
Somewhat surprised to be asked to write a review since my order was not fulfilled . Having ordered and paid for the goods I was then informed the system had confused itself and the order could not be fulfilled and received a refund. Pity I quite liked the look of the garment MK
”
- Mervyn K
“
I am waiting for a refund - order returned day after delivery :-(
”
- Joanna R
“
5 star service and a great price compared to Fred Perry site .arrived really quick
”
- Simon W
“
Excel Clothing sent my jacket within 24 hours as expected with the premium delivery service. The Belstaff jacket was a perfect fit and excellently packaged. This business sells top designer clothing and I must commend them for a great service. Many thanks!!
”
- Andy K
“
Excellent company and customer service The quality is excellent and such a beautiful colour-but it was too small so I sent it back
”
- Katrina S
