Excel Clothing have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
ORDERED A BARBOUR SHIRT, GOOD PRICE, DELIVERY QUICK. WOULD NOT HESITATE TO USE EXCEL AGAIN IN THE FUTURE.
”
- BRIAN H
“
Great company to purchase from. Never used before but would not hesitate to buy from again.
Price and delivery was super. Thank you.
”
- Anita
“
Absolutely fantastic customer service and best price ,bought a pair of redwing moc toe boots and couldn’t not be happier,the fit is perfect and the shipping was only 2 days ,I highly recommend Excel Clothing and will definitely be making more purchases in the future ,keep up the great work ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
”
- David H
“
ORDERED A BARBOUR SHIRT, GOOD PRICE, DELIVERY QUICK. WOULD NOT HESITATE TO USE EXCEL AGAIN IN THE FUTURE.
”
- BRIAN H
“
Great service fast delivery 👍
”
- Sean L
“
Great company to purchase from. Never used before but would not hesitate to buy from again.
Price and delivery was super. Thank you.
”
- Anita
“
Really quick delivery which was fab but unfortunately I have returned the boots as tgey didn't suit me. Now I found the returns process really confusing. I ended up paying for recorded delivery because it wasn't clear how to return, other than within 2 weeks after the date you received the item. The returns process could be a lot clearer and easier for the customer.
”
- Josephine
“
I am waiting for a refund - order returned day after delivery :-(
”
- Joanna R
“
The order was dispatched promptly. Unfortunately the 12 I ordered was more like a 16 so I returned it.
I am still waiting to hear back from them with a refund, it has only been a week though so fingers crossed
”
- Christine W
“
Still waiting on refund for retuned garment
”
- Morag
“
Excellent service. My order of Barbour ankle boots arrived on time and was beautifully packaged with a thoughtful note. I felt I mattered as a customer. Thank you.
”
- Annette H
“
Top shelf retailer, excellent custom service, if I could give an extra star I would!⭐ There it is. First port of call in the future.
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- Steven G
“
Great service fast delivery 👍
”
- Sean L
