Excel Clothing have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
This is a beautiful quality blouse which I bought for a really good price. I'm very happy.
”
- Anita
“
Great product and price.
Customer excellent.
”
- KH
“
Good price, quick delivery nice boots. Great service from
”
- SuperHB
“
Fabulous service by excel. I ordered the gilet just before Xmas and missed the guaranteed Xmas delivery .. BUT it arrived Xmas eve .. really pleased Thankyou ..
”
- Jane
“
Very good quality service and delivery Bought these slippers for my wife to replace her old ones and she was delighted with them.
”
- David R
“
Very good quality service and delivery Bought these slippers for my wife to replace her old ones and she was delighted with them.
”
- David R
“
Really quick delivery which was fab but unfortunately I have returned the boots as tgey didn't suit me. Now I found the returns process really confusing. I ended up paying for recorded delivery because it wasn't clear how to return, other than within 2 weeks after the date you received the item. The returns process could be a lot clearer and easier for the customer.
”
- Josephine
“
I sent my parcel back weeks ago now and am still waiting for my refund
”
- Ruth G
“
Hi … great service. I am still waiting for my refund though.
”
- Ruth
“
The Jeans Order could not be fulfilled due to website error/stock.
They emailed me to inform this and of the refund.
Pity their system is not accurate (but some other sites have the same issues) Until next time 🙂
”
- Steve
“
Fabulous service by excel. I ordered the gilet just before Xmas and missed the guaranteed Xmas delivery .. BUT it arrived Xmas eve .. really pleased Thankyou ..
”
- Jane
“
Very good quality service and delivery Bought these slippers for my wife to replace her old ones and she was delighted with them.
”
- David R
“
Very good quality service and delivery Bought these slippers for my wife to replace her old ones and she was delighted with them.
”
- David R
