Excel Clothing Reviews

Name: Excel Clothing
Address: 9 High Street, Newtownards, Down District Council
Rating: 4.75

4.8 Rating 236 Reviews

94 %

of reviewers recommend Excel Clothing

4.8

Based on 236 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Excel Clothing:

Whether in store or online Excel Clothing provides an exciting and cool space to shop allowing each carefully selected Brand their own identity which in turn reflects the company’s philosophy of the importance of individualism and attention to detail. These beliefs are considered not only when searching each season for the best fashion and accessories the worlds most important labels have created, but also when serving our customers. Excel offers a wide assortment of clothing, accessories and jewellery to the discerning customer. Online or instore, Excel remains dedicated to always providing our customers with distinctive merchandise and superior service.

Visit Website

Email:

help@excelclothing.com

Location:

9 High Street,
Newtownards
Down District Council
BT23 4JN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service on every count”

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Posted 2 weeks ago

“Order the coat last 19/1/25 Received last 23/1/25 Return 27/1/25 Until now no news what going on . Trying to exchange for the size”

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Posted 2 weeks ago

Hi Olive Thank you for taking the time to review our business. We are disappointed that you have chosen a 2 star review. Looking at our customer service communication you have changed your request from an exchange to a refund several times. At the time of writing this reply you were refunded 2 days ago and yet you are still emailing us to refund you as you are now travelling. It would be helpful if you could decide what you actually want and we are happy to do this for you. You also might need to consider delivery times. You returned your order on 27th Jan. It arrived with us on the 3rd Feb and you were refunded on the 4th. Sincerely Excel Clothing Customer Services.

Posted 2 weeks ago

“I love Excel Clothing. Great choices of all my favourite fashion, delivered fast.”

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Posted 2 weeks ago

“Excellent service”

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Posted 2 weeks ago

“Lovely pair of boots ordered in a size I was struggling to find and at a discounted price, very pleased.”

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Posted 3 weeks ago

“Great range, especially when there is a sale. Always meet with great help and service from David”

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Posted 3 weeks ago

“Excellent customer service and efficient return service. Will definitely use again.”

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Posted 3 weeks ago

“Ordered a Small in the Faux Fur Trim Hooded Down Coat as my current one had given up the ghost. Thought they would be exactly the same as I was ordering like for like. The new one is smaller though, so I had a hard time deciding whether to keep it. Was trying on both in front of the mirror when the zip tag snapped off, meaning a return would no longer be possible. I really like the coat but wondering if there is a difference between Tommy Hilfinger (old coat) and Tommy Jeans (new coat).”

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Posted 3 weeks ago

“Excellent service. Prompt and kept informed of my order. Why have I not experienced Excel before now. ?? Will definitely order more from this great company”

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Posted 3 weeks ago

“Absolutely perfect purchasing experience. Was nervous after previous attempts at buying Uggs from less well known online retailers, so called up Excel to speak to them, checked trust pilot 1-star reviews, checked street view, and all were reassuring. So went ahead, and the slippers arrived a few days later, exactly as promised. Will definitely be buying from Wxcel again.”

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Posted 3 weeks ago

“The order was dispatched promptly. Unfortunately the 12 I ordered was more like a 16 so I returned it. I am still waiting to hear back from them with a refund, it has only been a week though so fingers crossed”

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Posted 4 weeks ago

Thanks for your review Christine, though a 2 star is a bit disappointing over what seems like garment sizing. I can see you posted your return on Wednesday, it arrived with us on Saturday, and happy to report, you were refunded within 2 working days, on Tuesday

Posted 2 weeks ago

“Very nice”

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Posted 4 weeks ago

“Great price and excellent delivery time. Very happy with my purchase.”

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Posted 4 weeks ago

“The slippers I ordered came promptly but unfortunately I had to send them back but excel promptly sent a refund very quickly I will definitely be using them again thank you”

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Posted 4 weeks ago

“This TH skirt is so cute!! True to size or a tad bigger than usual. But amazing fit and great quality”

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Posted 1 month ago

“Good overall experience. I used the expedited delivery option and received my jacket the the following morning. Premium quality. Should get a good run of winters out it. Would shop again.”

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Posted 1 month ago

“Bought 2 items one was perfect and unfortunately the other item was too small ,so I returned it a week ago and I have not got any acknowledgement of it yet or what will happen”

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Posted 1 month ago

Hi Vinny, thanks for taking the time to leave a review. Apologies for missing your contact enquiry. As we speak there's still no sign of your return, but rest assured we'll refund you when we receive it.

Posted 1 month ago

“Quick delivery, great price, very happy customer 😀”

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Posted 1 month ago

“Love my jacket very warm”

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Posted 1 month ago

“I was slightly unsure about ordering based on some of the reviews on Trust Pilot, however although I returned my item due to being small for me, I had absolutely no issue with communicating, receiving prepaid QR code and my refund came in good time too. I will consider them again and do recommend.”

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Posted 1 month ago

Excel Clothing is rated 4.8 based on 236 reviews