Excel Clothing Reviews

Name: Excel Clothing
Address: 9 High Street, Newtownards, Down District Council
Rating: 4.77

4.8 Rating 151 Reviews

93 %

of reviewers recommend Excel Clothing

4.8

Based on 151 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About Excel Clothing:

Whether in store or online Excel Clothing provides an exciting and cool space to shop allowing each carefully selected Brand their own identity which in turn reflects the company’s philosophy of the importance of individualism and attention to detail. These beliefs are considered not only when searching each season for the best fashion and accessories the worlds most important labels have created, but also when serving our customers. Excel offers a wide assortment of clothing, accessories and jewellery to the discerning customer. Online or instore, Excel remains dedicated to always providing our customers with distinctive merchandise and superior service.

Visit Website

Email:

help@excelclothing.com

Location:

9 High Street,
Newtownards
Down District Council
BT23 4JN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My item arrived but was not suitable. I did not have a prepaid label so emailed customer services. I received no reply so telephoned customer services and was told I should have a prepaid label and she would chase customer service. More time passed and still nothing so I emailed again. I am still waiting for a response. As you only have 14 days to return an item I was worried the return would not arrive in time so paid for the return myself. Very, very poor customer service so far, I sincerely hope I am refunded for the item.”

Helpful Report

Posted 1 month ago

Hi Natasha, really sorry to hear about your negative experience with us and that no solution was provided after contacting customer service. After checking, I can't see any sign of previous email contact from yourself, perhaps you sent to an incorrect email address? Regardless, I can see now that you received the link to our Royal Mail returns after I saw your negative review, and that you've now been refunded.

Posted 3 weeks ago

“I bought a Barbour jacket at a significant saving over high st prices. It was delivered quickly and securely and was exactly as described.”

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Posted 1 month ago

“Sent a return a week ago .. heard absolutely nothing.. not good at communicating”

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Posted 1 month ago

Sorry that you're so disappointed Michaela, as I'm sure you'll agree we responded efficiently to your initial responses re: delivery and refund. You confirmed you posted the item back to us 5 days ago, and as yet it's not in our returns system, so we've had nothing to communicate yet. It may have arrived over the weekend, in which case it'll be in our returns system today for processing within 72 hours. Emailing us when your tracking showed delivery to us would've been a more helpful communication.

Posted 1 month ago

“Excel do just that! I was skeptical because of the great price but I read the great reviews and decided to give them a go. My sons jacket arrived in great time, packaged beautifully, which was great as it was for his birthday, so overall massively impressed. Excel will definitely be my first go to in future. :0)”

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Posted 1 month ago

“Item as described and fast delivery many thanks”

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Posted 1 month ago

“Good website, quick delivery and very good price.”

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Posted 1 month ago

“Ordered from NY fast shipping and legit product! Will shop again”

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Posted 1 month ago

“Excellent service from Excel! Quick delivery of my 2 items. I returned one and quick processing of refund. Would order again from this company.”

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Posted 1 month ago

“Absolutely delighted with my purchase of this fabulous coat. Super fast delivery, wonderful service and brilliant quality items. This Barbour coat fits perfectly..I always size up in this brand and it is perfect! Thank you so much. I will visit again.”

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Posted 1 month ago

“Great service quick delivery and great quality 👌”

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Posted 1 month ago

“Easy ordering, quick delivery and the product was exactly as I expected. Well done Excel, I will definitely order again with this company.”

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Posted 1 month ago

“Ordered these slippers for my daughter’s birthday. They came within the week which was great. Her birthday isn’t until December so I don’t know if they fit but the service from Excel was great. Will order from them again.”

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Posted 1 month ago

“Easy ordering, fast delivery and lovely product. What’s not to love ! I would recommend this site.”

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Posted 1 month ago

“Excellent service, speedy delivery, love my Uggs !”

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Posted 1 month ago

“Always a lovely selection of clothes, super easy to order and fast delivery ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ have used excel on a few occasions and always a great service”

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Posted 1 month ago

“Love my Barbour black faux leather dress. Excellent design and looks very stylish on with boots.Well made as you expect from Barbour. Good price point too.Looking forward to wearing it this autumn, winter and spring”

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Posted 1 month ago

“Very pleased with service. Would recommend.”

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Posted 1 month ago

“Competitively priced, my purchase arrived quickly and was beautifully packed.”

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Posted 1 month ago

“Beautiful dress! Can't wait to wear it for my 40th birthday party. Delivered quickly. Very happy”

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Posted 1 month ago

“Very happy with my purchase, ordering and delivery all went smoothly and boots are a good fit, true to size. Great price too after comparison….Satisfied customer from start to finish!”

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Posted 1 month ago

Excel Clothing is rated 4.8 based on 151 reviews