Name: evolveclothing.com
Address: Unit 4 Letterkenny Retail Park, Letterkenny
Rating: 4.55

“Prompt service Very happy”

“Really impressed with the customer service - delivery arrived within 24 hours and nice to support an Irish company! Husband loved the runners too - hasn’t taken them off. Says they are very comfortable 👍🏻”

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“Other problems for my order. After 5 days of waiting for the products to ship, they put an order value of 922€ instead of € 335. Now I have to pay the taxes (22.4%). The things with this site does seem to be good. They keep saying "due to covid" but these are just lies. I want a refund of taxes that I have to pay more if u don't change the order value. 0 stars!”

Helpful Report

Hi Dori, Thanks for taking the time to leave us a review. As per our previous conversations, we have unfortunately been short-staffed due to Covid which caused a delay in your order being dispatched. I do apologize sincerely for the delay. As for the customs error, DHL has treated the overall price of your order, as the price per unit within the order. As you ordered 3 pieces, they have tripled the overall total of your order causing the issue with customs. On Friday evening, we contacted DHL with a revised invoice and were told the issue was resolved. However, one hour ago we received the following notification from DHL: “Unfortunately, DHL in Albania has advised due to customs regulations, they cannot accept a revised invoice and only can return or destroy this shipment. Can you please advise what you wish to do?” If you are happy to take the refund on the amount owed, we can do that and follow up with DHL ourselves and resolve this issue. Please get back to us on the original email thread and let us know what you would like to do. Thanks, Evolve Customer Service

“Very efficient and good communication. Good quality products and prices. Fast delivery.”

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“It's been already 5 days & the order it's still on "processing". The support keep answering the same automated responses, nothing useful. Bad review till now. Hope something will change for my order of 335€.”

Helpful Report

Hi Dori, Thanks for taking the time to leave us a review. As per our previous conversations, we have unfortunately been short-staffed due to Covid which caused a delay in your order being dispatched. I do apologize sincerely for the delay. As for the customs error, DHL has treated the overall price of your order, as the price per unit within the order. As you ordered 3 pieces, they have tripled the overall total of your order causing the issue with customs. On Friday evening, we contacted DHL with a revised invoice and were told the issue was resolved. However, one hour ago we received the following notification from DHL: “Unfortunately, DHL in Albania has advised due to customs regulations, they cannot accept a revised invoice and only can return or destroy this shipment. Can you please advise what you wish to do?” If you are happy to take the refund on the amount owed, we can do that and follow up with DHL ourselves and resolve this issue. Please get back to us on the original email thread and let us know what you would like to do. Thanks, Evolve Customer Service

“Very quick delivery and very easy to return items if needs be. Returned items were also processed and refunded within a couple days - no delays. Great service.”

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“Very quick delivery! Product was exactly what it looked like in the pics”

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“Good selection of mens clothing, fair prices and very fast delivery. Couldn't recommend more.”

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“Beautiful high quality clothing.”

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“Very quick delivery”

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“I had asked if someone could ring my husband but got an email but no phone call. I thought it would have been easier rather than sending an email from no reply. The order no was 132665 and I had ordered them in lmy name. It was for normal on the waist not below the waist as I received. The jeans that arrived were of good quality but below the waist. We have tried to phone but the numbers when dialled is not recognised. Could someone ring my husband on 02890424882. George. These jeans were bought on the Internet. My husband is waiting patiently to speak to someone. If you give us a recognisable phone number then we will ring you.”

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Hi Emma, Thank you for taking the time to leave us a review! I have had a member of our customer service team give you a call to resolve the issue. Our contact number is 074 916 1615 if you would like to give us a call.

“Ordered almost 3 weeks ago still not received my order”

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Hi Helen, Thank you for taking the time to leave us a review. I can see based on your tracking information that your parcel could not be delivered so it was returned to us. You have been fully refunded on your order. Thank you for getting in touch with us.

“The jacket had a hole at the shoulder I returned it but have not yet got any confirmation that it has been received and no refund yet Hopefully it is delayed due to the bank holidays”

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Hi Doreen, Thank you for taking the time to leave us a review. I am very sorry to hear there was an issue with your order. I can confirm your return has not yet reached us at this time. I have reached out to you via email so this can get resolved immediately.

“Great service, love my bag”

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“Excellent service as always, JP was so helpful and a pleasure to deal with. Can't recommend the shop highly enough, definitely 5 stars 🙌”

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“Fantastic service. Items are spot on. I love the fact that you provide everything you need to return items with the delivery. Gives peace of mind. My new Goto site will definitely recommend.”

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“Easy to order, good price great quality. Delivery time was good Would use again”

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“Returned some trainers that cost £64 and had an email saying I’ve been refunded £56! It says on there website they deduct £3 from refunds to cover postage costs doesn’t say £8! Bad customer service… Order Returned: ID 131776”

Helpful Report

Hi Clare, Thank you for taking the time to leave us a review. I can see based on your order number that the cost of the trainers you ordered was £59.46. Your refund total was £56.46 after the £3 for the cost of postage. If you have any other questions or concerns please get in touch with us via email at shopping@evolveclothing.com

“Still haven't received my order”

Helpful Report

Hi Elliot, Thank you for taking the time to leave us a review! I can see based on your tracking number that your order has been delivered today (7th of January). Please get in touch with us via email at shopping@evolveclothing.com if you have any other questions or concerns.

“Really quick delivery”

Helpful Report

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

evolveclothing.com Reviews