evolveclothing.com Reviews

Name: evolveclothing.com
Address: Unit 4 Letterkenny Retail Park, Letterkenny
Rating: 4.55

4.6 Rating 1,938 Reviews

88 %

of reviewers recommend evolveclothing.com

Company Reviews

Metrics

Info

4.6

Based on 1,938 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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evolveclothing.com 5 star review on 4th August 2024

Anonymous

Anonymous // 01/01/2019

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“Discounted price compared to other retailers but no compromise on quality or speed of delivery”

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Hi Mark, Thanks so much for taking the time to leave us a review :) We're delighted to hear you were happy with our sale and speed of delivery!

“Fantastic and efficient service”

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Hi Susan, Thanks so much for taking the time to leave us a review :) We're delighted to hear you were happy with your order and the quality of service we provide!

“Excellent service. Would highly recommend”

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Hi Patricia, Thanks so much for taking the time to leave us a review :) We're delighted to hear you were happy with your order and that you would recommend our service to other shoppers!

“First time ordering evolve clothing. ordered a pair of trainer's. Delivery time was 3-5 days but it came In 2 days. very impressed. I will be ordering from this site again.”

Helpful Report

Hi Paul, Thanks so much for taking the time to leave us a review :) We're delighted to hear you were happy with the trainers you ordered and with the speed of delivery!

“Fantastic service and competitive prices compared to similar retailers.”

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Hi there, Thanks so much for taking the time to leave us a review :) We're delighted to hear you were happy with your order! We really appreciate the feedback.

“Excellent fast service and customer service AAA+++”

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Hi Irene, Thanks so much for taking the time to leave us a review :) We're delighted to hear you were happy with our service and the quality of our customer service!

“Still waiting to get my order”

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Hi Ivane, Thanks for taking the time to leave us a review. Your order was dispatched from our warehouse with DHL an August the 8th, I would absolutely have expected the item to be with you by now. I do see from your tracking however that the item has not been scanned. Please bear with me and I will reach out to you from our customer service email once I have further information. My sincere apologies for the delay.

“Delighted with the next day delivery service!”

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Hi Brenda, Thanks so much for taking the time to leave us a review :) We're delighted to hear you were happy with our next day delivery service! We look forward to hearing from you again soon :)

“prompt service and quick delivery”

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Hi Richard, Thanks so much for taking the time to leave us a review :) We're delighted to hear you were happy with your order and the speed of delivery!

“Worst experience ever , sent different style to order ,replacement took over a week after been assured it was on its way the same day , took 3 phone calls to sort out”

Helpful Report

Hi, Thanks for taking the time to leave us a review. Unfortunately the original item that was ordered was mislabeled which caused the incorrect item to be dispatched to you. We totally accept that we are at fault and this mistake should have been caught before the item was dispatched to you. I believe during your first phone call there was either a small miscommunication or misunderstanding. It is company policy that an item is returned before a replacement is dispatched. As soon as we received the incorrect item back, the correct item was dispatched to your address. My apologies if this was not clear. Thanks,

“Excellent service . Delivery on time”

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Hi Lindsay, Thanks so much for taking the time to leave us a review :) We're delighted to hear you were happy with the quality of service we provide! We really appreciate the feedback!

“Beautiful dress. Great staff at letterkenny store!”

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Hi Aileen, Thanks so much for taking the time to leave us a review :) We're delighted to hear you were happy with your dress and the with the staff in our Letterkenny store!

“Good quality product, excellent service, fast and safe delivery”

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Hi Carlos, Thanks so much for taking the time to leave us a review :) We're delighted to hear you were happy with your order and the quality & speed of service we provide!

“Fantastic experience in shop. Staff very helpful thank you.”

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Hi Naomi, Thanks so much for taking the time to leave us a review :) We're delighted to hear you were happy with your shopping experience with us!

“Very helpful got me everything I needed”

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Hi Josh, Thanks so much for taking the time to leave us a review :) We're delighted to hear you were happy with your order! We really appreciate the feedback!

“Excellent service. Very prompt delivery”

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Hi Rosemarie, Thanks so much for taking the time to leave us a review :) We're delighted to hear you were happy with your order and with the speed of delivery!

“Good website everything straight forward good price”

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Hi Karl, Thanks so much for taking the time to leave us a review :) We're delighted to hear you were happy with your shopping experience online with us! We really appreciate the feedback!

“I WAS EXTREMELY DISSAPOINTED WITH MY FIRST AND HONESTLY LAST PURCHASE, I RANG BEFORE I PLACED MY ORDER TO CONFIRM THE ITEM I WAS ORDERING WAS EXACTLY AS I REQUIRED TO DISCOVER IT WAS EXACTLY WHAT I DIDN'T WANT!! THEN TO MAKE MATTERS WORSE IT COST ME £10 TO RETURN THE ITEM, THEN AS IF THAT WASN'T BAD ENOUGH YOU CONTINUED TO DEDUCT MY CREDIT BY A FURTHER £4, YOU ACTUALLY RUINED MY PARTNERS BIRTHDAY SURPRISE, THE EXPERIENCE WAS THE WORST I HAVE EVER EXPERIENCED AND WOULD NOT RECOMMEND SHOPPING WITH YOU EVER!!”

Helpful Report

Hi Mandy, Thanks for taking the time to leave us a review. My apologies on the delay in getting back to you however I had to confirm a few things with the manufacturer of the garment before I could reach out . The Tommy Hilfiger bootcut jeans you had ordered are not a relaxed fit despite the stitching on the pocket, I do realize this is rather confusing as this is a new addition to these jeans despite them being manufactured for quite some time. After having spoken with a representative from Tommy Hilfiger, we have been advised that this is being removed from the garment as it is causing confusion with customers across all Tommy Hilfiger resellers. Bootcut jeans in general are a more relaxed fit than a standard straight fit jean, Tommy Hilfiger had decided to display this on the jeans to convey this to customers however it has just caused confusion. We do provide a prepaid returns label for Ireland, Northern Ireland & the United Kingdom, £3 is then deducted from the returns value to help cover the cost of the return. If your item was returned via an alternate method, this should not have happened and I will refund the remaining value of your order immediately. My sincere apologies for any distress this has caused you.