evolveclothing.com Reviews

Name: evolveclothing.com
Address: Unit 4 Letterkenny Retail Park, Letterkenny
Rating: 4.55

4.6 Rating 1,945 Reviews

88 %

of reviewers recommend evolveclothing.com

Company Reviews

Metrics

Info

4.6

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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evolveclothing.com 5 star review on 4th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very dissatisfied with not receiving my Order”

Helpful Report

Hi Clare, Thank you for taking the time to leave us a review. I am so sorry to hear you have not received your order at this time. Unfortunately, due to the ongoing Royal Mail strikes there has been a significant delay at the Royal Mail sorting depot which has caused a delay in the delivery of parcels to the UK. We have been assured by Royal Mail that they are doing everything possible to ensure all parcels are delivered as soon as possible. I have reached out to you via email to provide you with an update on the delivery status of your order. Thank you for your understanding, Evolve Customer Service

“Non ho ancora ricevuto nulla”

Helpful Report

Ciao, Grazie per aver dedicato del tempo a lasciarci una recensione. Il tuo articolo è stato ricevuto dall'ufficio consegne il 19-12-2022 e ora deve essere consegnato oggi. Si prega di contattare via e-mail all'indirizzo: shopping@evolveclothing.com se avete ulteriori domande. Grazie.

“Would have expected an online purchase to be easier. Thirteen emails later, numerous prompts from myself and all the emails from evolve were nameless. Out of stock on an item, then the delivery docket showed 2 items delivered but only one was issued. Second item arrived for which I was grateful for but it was too much corrrespondence for a simple order.”

Helpful Report

Hi David, Thank you for taking the time to leave us a review. We really appreciate the feedback we receive, regardless if it is a positive or a negative one. We are always open to improving ourselves. We are very sorry for the inconvenience caused. If there is anything else that I can help you with at the moment, please feel free to reach out and we would be more than happy to help. We do appreciate your business. Thank you, Evolve Customer Service

“Last delivery was wrong product.. reordered again now..”

Helpful Report

Hi Derek, Thank you for taking the time to leave us a review. I am so sorry to hear you received the wrong product. I have reached out to you via email so we can get this resolved for you immediately. Thank you for making us aware of this. Thank you, Evolve Customer Service

“Great service,thank you,suit fitted perfectly”

Helpful Report

“Excellent advice on fit of clothing and quick delivery. Great quality as described”

Helpful Report

“Excellent delivery. I ordered the wrong size and the refund and returns process were simple and efficient.”

Helpful Report

“Great service, and Quick delivery. Would recommend.”

Helpful Report

“Shipping takes too long time compared with other sites !! Shipping fees are very high”

Helpful Report

Hi Maysoon, Thank you for taking the time to leave us a review. I am sorry to hear you were unhappy with the delivery timeframe of your order. Our delivery timeframe to Bahrain is 3 - 4 working days. I can see your order was delivered to you within this timeframe. If you have any questions or concerns please don't hesitate to reach out via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“I ordered something November 23rd & as of today, December 13th I still haven’t received it so I think your company sucks.”

Helpful Report

Hi Teresa, Thank you for taking the time to leave us a review. I am so sorry to hear your parcel has not been delivered to you at this time. Unfortunately, the delay is due to the ongoing Royal Mail strikes which are causing a significant backlog at the Royal Mail sorting depot. Your parcel was dispatched to Royal Mail on the 24th of November and is currently on its way to you. If you have any questions or concerns please don't hesitate to reach out via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Excellent service. Delivery was fast and communication was perfect.”

Helpful Report

“Never got my order or any information on where it is”

Helpful Report

Hi Nikita, Thank you for taking the time to leave us a review. I am so sorry to hear you have not received your order at this time. I have investigated this for you and it appears your parcel has been lost in transit by our delivery courier DPD. I have arranged for a replacement to be dispatched to you immediately. I have also reached out to you via email to provide you with your new tracking information. Please accept our sincere apologies for any inconvenience caused. Thank you, Evolve Customer Service

“Ware kommt seit über 3 Wochen nicht an!!! Letztes Versprechen die Ware kommt am 8.12.22 aber bis heute immer noch nix gekommen. Jetzt werde ich das Geld zurück fordern. Bin sehr enttäuscht. Es ist eine Winterjacke die ich die ich jetzt brauche und nicht irgend wann…..”

Helpful Report

Hallo Waldemar, Vielen Dank, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu hinterlassen. Es tut mir leid zu hören, dass Ihr Paket zu diesem Zeitpunkt nicht bei Ihnen zugestellt wurde. Anhand Ihrer Sendungsverfolgungsnummer kann ich bestätigen, dass Ihre Bestellung am 8. Dezember geliefert werden soll. Wenn Sie Fragen oder Bedenken haben, wenden Sie sich bitte per E-Mail an: shopping@evolveclothing.com Vielen Dank, Kundendienst

“Hello, my order has not arrived. Allegedly a delivery attempt with a note left as the package comes, also not there. Please help and my order.”

Helpful Report

Hi Annika, Thank you for taking the time to leave us a review. I am sorry to hear your parcel could not be delivered to you. I have reached out to our delivery courier to provide more information regarding rearranging delivery. I have sent you an email with an update. Thank you, Evolve Customer Service

“Didn’t get my order as it was cancelled”

Helpful Report

Hi there, Thank you for taking the time to leave us a review. We're very sorry for any inconvenience caused. Your order has been fully refunded. If you would like to get in touch with any questions or concerns, please send us an email at: shopping@evolveclothing.com Thank you, Evolve Customer Service