evolveclothing.com Reviews

Name: evolveclothing.com
Address: Unit 4 Letterkenny Retail Park, Letterkenny
Rating: 4.55

4.6 Rating 1,932 Reviews

88 %

of reviewers recommend evolveclothing.com

Company Reviews

Metrics

Info

4.6

Based on 1,932 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items arrived perfectly packaged within 48 hours. Delighted with our purchases, true to size. We will be ordering from Evolve clothing again.”

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“Highly recommend stress free shopping”

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“Having paid for next day delivery I still have not received the scarf I purchased . Neither is there any up to date tracking information. This was a Christmas present and the recipient returns to the Netherlands on 2/1/24 . Very dis appointing and I have received no reply to my email.”

Helpful Report

Hi Eva, Thank you for taking the time to leave us a review. We are so sorry to hear about the delay in receiving your order, particularly as it was intended as a Christmas present. Our website clearly stated that orders placed on or after the 21st of December could not be guaranteed for Christmas delivery. We sincerely apologise for any frustration this may have caused. Upon reviewing your tracking information, it appears that the item is due for delivery today (28th of December). We appreciate your patience during this time. If there's anything else you'd like to discuss or if you have additional concerns, please feel free to reach out to us via email: shopping@evolveclothing.com. Thank you, Evolve Customer Service

“Really fast delivery and great service👌🏼👌🏼”

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“Replied to my email quickly and delivered next day to Dublin. Product colour identical to their web photo”

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“Great fast delivery brilliant trainers thank you”

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“Item perfect. Delivery late Xmas week was super fast. Would highly recommend ❤️”

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“Very happy it and very great 💯 👍🏻👍🏻 super delivery”

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“Large size is not large more like a small”

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Hi Eugene, Thank you for taking the time to leave us a review. We are so sorry to hear you were unhappy with the sizing of the item you received. Your satisfaction is our priority and we are sorry this was not achieved. You are fully entitled to return the item for a refund. If you have any questions or need assistance with the return process, please reach out via email: shopping@evolveclothing.com, we would be happy to help. Thank you, Evolve Customer Service

“Hello, I place an order (# 161622) on December 12th and still haven’t received a shipping confirmation. These are Christmas presents. When should I expect delivery? Ps. I will change my star rating once I receive my order.”

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Hi Brenda, Thank you for taking the time to leave us a review. I can see based on your order tracking number that your parcel is currently going through customs in the USA and will be out for delivery on the 23rd of December. We have sent you an email with all your relevant tracking information for your order. Thank you, Evolve Clothing Customer Service

“Fantastic products. Excellent quality. Great service and delivery thank you!”

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“Brought this as a gift. Never used this company before but I was very impressed The gift arrived on time very well packaged with a prepaid SAE. Great service”

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“Fast and efficient delivery, a Christmas gift so can’t comment on size/fit at this stage.”

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“Great service, thank you very much A*”

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“The shirt looks completely different colour to the one that arrived. It was the correct name but the shirt in the picture look much lighter and that’s what I thought I bought”

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Hi There, Thank you for taking the time to leave us a review. We're truly sorry to hear that the colour of the shirt you received didn't match your expectations based on the online images. We understand how important it is for the product to reflect the advertised colour accurately. We greatly appreciate your valuable input as it assists us in enhancing our customers' shopping experiences. A prepaid return label has been sent to your email address to facilitate the return of the item, and we assure you a full refund will be processed promptly upon receipt. If you have any questions or concerns please don't hesitate to reach out to us via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Excellent service with a good simple returns service Only reason for not being 5 🌟 needed to change tee shirt for a larger size exchange service would be great On the whole fantastic thank you”

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“On 8/12/23 my order for the 11 degrees cobalt hoodie size M was confirmed. Today my parcel arrived with a completely different colour to what I ordered. My Son's 18th Birthday is tomorrow & I do not even have the top i ordered!! This was my first time shopping with you & I'm very disappointed. I would like it replaced for what I ordered ASAP maybe I can at least give it to him gor Christmas.”

Helpful Report

Hi Karen, Thank you for taking the time to leave us a review. We are so sorry to hear about this issue with your order. We deeply regret that the item received differed in colour from what was selected. Our team has investigated the matter, and it appears that the discrepancy lies in the online image of the product, where the shade of blue appeared lighter than the physical item you received. We acknowledge this error and have taken immediate steps to rectify it. A prepaid return label has been sent to your email address to facilitate the return of the incorrect item, and we assure you a full refund will be processed promptly upon receipt. Your feedback is valuable to us, and we are committed to improving our processes to prevent similar occurrences in the future. Thank you for bringing this to our attention, and we appreciate your understanding. Thank you, Evolve Customer Service

“First time I have ordered and very impressed”

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“Easy to order and prompt delivery”

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“Returned an item and did not get refunded accordingly. I paid 63.40 and should have been refunded that minus the 4 euro return fee. Will not be using them again and do NOT RECOMMEND unfortunately.”

Helpful Report

Hi, We apologize for any confusion regarding your refund, and we appreciate you bringing this matter to our attention. After reviewing your order details, we want to clarify that you were indeed refunded the correct amount. Your original order was €58.45, and the €4.00 return fee was appropriately deducted, resulting in a refund amount of €54.45. We understand the importance of transparency in these matters, and we're sorry for any inconvenience caused. If you have any further questions or concerns, please feel free to reach out via email: shopping@evolveclothing.com, and we'll be happy to assist you. Thank you, Evolve Clothing Customer Service

evolveclothing.com is rated 4.6 based on 1,932 reviews