evolveclothing.com Reviews

Name: evolveclothing.com
Address: Unit 4 Letterkenny Retail Park, Letterkenny
Rating: 4.55

4.6 Rating 1,932 Reviews

88 %

of reviewers recommend evolveclothing.com

Company Reviews

Metrics

Info

4.6

Based on 1,932 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really quick delivery despite the Christmas rush!! As promised, the product was delivered next day. Highly recommended.”

Helpful Report

“Purchased a jacket on 18th December with an understanding that it was close to Christmas so it may take a little longer than normal to get to me. 21 days later and the tracking still says that it is sitting in the United Kingdom - cleared and waiting international departure since Dec 31st. This is a totally unacceptable delay for this day and age when I received an item from a rival UK company within 10 days. Evolve need to reassess their distribution channels if they want a higher rank than 1 out of 5.”

Helpful Report

Hi Kari, Thank you for taking the time to leave us a review. I am so sorry to hear there has been a delay regarding the delivery of your order. Unfortunately, I can confirm the delay was due to ongoing Royal Mail strikes that have caused a significant delay at the Royal Mail sorting depot. I can see based on your order tracking number that your order has since been delivered to you. Please accept our sincere apologies for any inconvenience caused. If you have any questions or concerns please don't hesitate to reach out to us via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Quality not in the clothing”

Helpful Report

Hi Michael, Thank you for taking the time to leave us a review. I am so sorry to hear you were unhappy with the quality of the item you ordered. You are of course fully entitled to return the item back to us for a refund. If you have any questions or concerns please don't hesitate to reach out via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Excellent choice, service and super fast delivery”

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“Still haven’t received item and company claims to have shipped it on 12/20. Reached out to customer service and they offered no help on the situation, basically telling me it is out of their hands since the item is with postal. I will not be shopping with Evolve again.”

Helpful Report

Hi there, Thank you for taking the time to leave us a review. I am so sorry to hear there has been a delay regarding the delivery of your order. Unfortunately, I can confirm the delay was due to ongoing Royal Mail strikes that have caused a significant delay at the Royal Mail sorting depot. I can see based on your order tracking number that your order has since been delivered to you. Please accept our sincere apologies for any inconvenience caused. If you have any questions or concerns please don't hesitate to reach out to us via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Excellent experience. Goods arrived on time. Delighted with purchase. Highly recommended.”

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“Ordered at 4pm on a Monday and received Wednesday afternoon the week coming up to Christmas Eve. Excellent service considering time of the year.”

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“Very good item and fast delivery. Highly recommended.”

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“Speedy delivery with update info provided. Lovely product”

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“The delivery was so quick even though it was just before Xmas. The item was for a present and it was the perfect fit. Thanks again!”

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“Lovely products, as described. Easy to order and delivered promptly. Would definitely use this company again.”

Helpful Report

“Ordered a Christmas present and still hasn’t arrived. No response to my emails or fb messages! Not happy what a waste of money”

Helpful Report

Hi Sarah, Thank you for taking the time to leave us a review. I am so sorry to hear you did not receive your order. Unfortunately, due to ongoing Royal Mail strikes a significant delay at the Royal Mail sorting depot has occurred. I can see based on your order tracking number that your order has since been delivered to you. You are of course fully entitled to return the item back to us for a refund. Please accept our sincere apologies for any inconvenience caused. If you have any questions or concerns please don't hesitate to reach out to us via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Love the Jacket, just unfortunate that there was a postal strike at the time but was kept prompted with everything”

Helpful Report

“Great selection of good quality clothes to choose from. Quick delivery. Always an easy quick process.”

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“Excellent products and service,what’s not to like ?”

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“Particularly good service, very happy.”

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“Just perfect! A gift for my partner and he loved it. Delivered on time and really well packaged.”

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“Easy to buy and returns”

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“It has been 3 weeks and the order still has not arrieved”

Helpful Report

Hi Krischnaprema, Thank you for taking the time to leave us a review. I am so sorry to hear you have not received your order at this time. Unfortunately, due to the ongoing Royal Mail strikes there has been a significant delay at the Royal Mail sorting depot which has caused a delay in the delivery of parcels. We have been assured by Royal Mail that they are doing everything possible to ensure all parcels are delivered as soon as possible. I have reached out to you via email to provide you with an update on the delivery status of your order. Thank you for your understanding, Evolve Customer Service

“Very easy transaction, extremely fast delivery. Highly recommended”

Helpful Report

evolveclothing.com is rated 4.6 based on 1,932 reviews