evolveclothing.com Reviews

Name: evolveclothing.com
Address: Unit 4 Letterkenny Retail Park, Letterkenny
Rating: 4.55

4.6 Rating 1,945 Reviews

88 %

of reviewers recommend evolveclothing.com

Company Reviews

Metrics

Info

4.6

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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evolveclothing.com 5 star review on 4th August 2024

Anonymous

Anonymous // 01/01/2019

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“The trainers came on time, were what I ordered and were a reasonable price”

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“Good prices, prompt delivery and good communication.”

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“All was as it should be pleased with my purchase.”

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“Not good enough. Still haven't received my order and it was placed in late December.”

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“Ordered size 12 Uk Tommy hilfiger shoes. Received size 12 US ... should of been made clear when ordering that they were 12 US. Disappointed to say the least.”

Helpful Report

Hi Brian, Thank you for taking the time to leave us a review. I am so sorry to hear you were unhappy with the sizing of the shoes you ordered. I can confirm all shoes on our website are based on UK sizing. You are of course fully entitled to return the item back to us for a refund. If you have any questions or concerns please don't hesitate to get in touch via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Hi. I had a great online shopping experience with Evolve. They wasted no time in getting my order to me. Even given that I had made my purchase over the Christmas period. Will shop again with them for sure. Thanks and bye Steven. 👋”

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“Very happy with the product and delivery was very quick.”

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“Evolve customer service contacted me after there was an issue with my delivery. They were very efficient and friendly in helping resolve same. Would recommend.”

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“Took far too long for items to arrive, although it was over Christmas and postal strikes so could have been because of that but I’ve now returned 1 of the pairs of trainers and I’ve lost £3.50 for returning them. I wasn’t made aware of this when I ordered them so I won’t be ordering from Evolve again.”

Helpful Report

Hi Kraig, Thank you for taking the time to leave us a review. I am very sorry to hear you were unhappy with the speed of delivery. As per our returns policy, a deduction of £4 is applied to cover the cost of the return. If you have any questions or concerns please don't hesitate to get in touch via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Good product!!!🤩”

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“Fast delivery and happy with the purchase. Excellent quality of clothes. Customer service was very professional.”

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“V happy with purchase and delivery very fast”

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“Next day delivery was fantastic. Quality if clothing on point.”

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“Really quick delivery despite the Christmas rush!! As promised, the product was delivered next day. Highly recommended.”

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“Purchased a jacket on 18th December with an understanding that it was close to Christmas so it may take a little longer than normal to get to me. 21 days later and the tracking still says that it is sitting in the United Kingdom - cleared and waiting international departure since Dec 31st. This is a totally unacceptable delay for this day and age when I received an item from a rival UK company within 10 days. Evolve need to reassess their distribution channels if they want a higher rank than 1 out of 5.”

Helpful Report

Hi Kari, Thank you for taking the time to leave us a review. I am so sorry to hear there has been a delay regarding the delivery of your order. Unfortunately, I can confirm the delay was due to ongoing Royal Mail strikes that have caused a significant delay at the Royal Mail sorting depot. I can see based on your order tracking number that your order has since been delivered to you. Please accept our sincere apologies for any inconvenience caused. If you have any questions or concerns please don't hesitate to reach out to us via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Quality not in the clothing”

Helpful Report

Hi Michael, Thank you for taking the time to leave us a review. I am so sorry to hear you were unhappy with the quality of the item you ordered. You are of course fully entitled to return the item back to us for a refund. If you have any questions or concerns please don't hesitate to reach out via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Excellent choice, service and super fast delivery”

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“Still haven’t received item and company claims to have shipped it on 12/20. Reached out to customer service and they offered no help on the situation, basically telling me it is out of their hands since the item is with postal. I will not be shopping with Evolve again.”

Helpful Report

Hi there, Thank you for taking the time to leave us a review. I am so sorry to hear there has been a delay regarding the delivery of your order. Unfortunately, I can confirm the delay was due to ongoing Royal Mail strikes that have caused a significant delay at the Royal Mail sorting depot. I can see based on your order tracking number that your order has since been delivered to you. Please accept our sincere apologies for any inconvenience caused. If you have any questions or concerns please don't hesitate to reach out to us via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Excellent experience. Goods arrived on time. Delighted with purchase. Highly recommended.”

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“Ordered at 4pm on a Monday and received Wednesday afternoon the week coming up to Christmas Eve. Excellent service considering time of the year.”

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evolveclothing.com is rated 4.6 based on 1,945 reviews