Evolution Extra Reviews

Name: Evolution Extra
Address: Thompson Close,Chesterfield, ,, Chesterfield
Rating: 4.84

4.8 Rating 8,421 Reviews

98 %

of reviewers recommend Evolution Extra

Company Reviews

Metrics

Info

4.8

Based on 8,421 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Evolution Extra:

Evolution Extra is Evolution Funding's specialist department for customers with impaired credit. Evolution Funding is the UK's largest motor finance broker.

Partnering with the UK’s most reputable dealers, we work together with our panel of specialist lenders to get you the best possible outcome for your circumstances.

Our market-leading service combined with our innovative technology allows us to ‘hold your hand’ throughout the finance journey. Our goal is to enable you to drive away in your new car as quickly and efficiently as possible.

We are multi-award winning year on year and it’s all down to delivering the highest possible standards of service to both our dealers and you. We look forward to helping you soon.

Evolution Funding Limited and associated trading styles are authorised and regulated by the Financial Conduct Authority for credit brokerage. We are a credit broker, not a lender. Our FCA number is 823324.

Visit Website

Phone:

01246 458 801

Email:

sarahsimpkins@evolutionfunding.com

Location:

Thompson Close,Chesterfield, ,
Chesterfield
S41 9AZ

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Evolution Extra 5 star review on 12th March 2025

666

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They supposedly want to get something done, but they don't show much effort; however, they'd love to earn in gold.”

Helpful Report

Posted 2 months ago

Dear Przemyslaw, Thank you for your review. We take all negative feedback seriously and have looked into your application further. Unfortunately, we are unable to pinpoint any issues that occurred during your application. However, a positive customer experience is our priority and we'd love to help. Please email complaints@evolutionfunding.com with more information and we will get back to you as soon as possible. Kind regards, Evolution Extra

Posted 2 months ago

“It took longer than I anticipated from when the loan was agreed to getting funds to the dealer I provided the information that was requested and after all that was asked for a copy of my driving licence which the dealer took on day one which seemed rather unnecessary. In fairness all the members of staff I spoke to at evolution were very polite and professional and we got there in the end hence why a 3 rather than a 5.”

Helpful Report

Posted 6 months ago

Dear David, Thank you for your review. Although we always aim to provide efficient service, the process and time frames for releasing funds directly to the dealer are outside of our control, and additional permissions were required on this deal, meaning more time was needed to ensure we had everything we needed to process your application correctly. We hope you enjoy your new vehicle. Kind regards, Evolution Extra

Posted 5 months ago

“Waited a long time for response”

Helpful Report

Posted 8 months ago

Dear James, Thank you for your feedback. We take all negative reviews seriously and we have looked into your application further. Although we are satisfied we treated your application with due diligence, time frames were impacted by the funder on this occasion, and we apologise for any inconvenience caused. We have taken your feedback onboard as we continue to drive excellent customer service. We hope you are enjoying your new car. Kind regards, Evolution Extra

Posted 8 months ago

“Was well over a week before it was all sorted extremely slow looking for proof where it currently wasn’t needed and pictures of documents”

Helpful Report

Posted 10 months ago

Dear Allan, thanks for leaving us a review. We are sorry to hear you were unhappy with your experience with us. We take all negative reviews seriously, so we have investigated your comments further. We found that there were some delays in your application while your approved lender completed the required checks as part of their due diligence process. We acknowledge that our communication regarding these delays could have been improved, and your experience has been fed back to the relevant teams to drive improvements in our service. We hope you are enjoying your new vehicle. With regards, Evolution Extra.

Posted 10 months ago

“Very good communication all the way through”

Helpful Report

Posted 11 months ago

Hi Paul, thanks for leaving us a review. We are glad to hear you had a positive experience with us, however note that you gave us only 3 stars. Please let us know if there is anything we could have done better to improve your experience - we appreciate all customer feedback as it helps to drive improvements across our service. With regards, Evolution Extra.

Posted 11 months ago

“Whilst Evolution did manage to secure the finance eventually the process was slow at times and the communication poor. The automated texting system has flaws too which resulted in being texted to ask for duplicated identification after the finance had been advanced. Room for improvement in a number of areas but at least not entirely unsuccessful.”

Helpful Report

Posted 1 year ago

Dear Steven, thank you for taking the time to provide feedback. We have investigated your comments and can see that part of our usual process has failed, leading to you having to submit your ID twice. Your feedback have been flagged with our team, and we apologise for the inconvenience caused. We hope you are now enjoying your new vehicle. Kind regards, Evolution Extra.

Posted 1 year ago

“Used as part of buying my new car”

Helpful Report

Posted 1 year ago

“Very good a little long winded but we got there in the end”

Helpful Report

Posted 1 year ago

Hi Darren, thanks for taking the time to leave us a review. We are glad to hear you had an overall positive experience, and have looked further into your other comments. We acknowledge that there were some delays in your application, as a result of the lender requiring further checks as part of their due diligence process. We apologise for any delay this has caused; your comments have been fed back to the relevant teams to drive improvements in our service. We hope you are enjoying your new vehicle. Kind regards, Evolution Extra.

Posted 1 year ago

“Took longer than anticipated”

Helpful Report

Posted 1 year ago

Hi Thomas, Thanks for leaving us a review. We are sorry to hear you were dissatisfied with our service. We've looked into your application with us and can see there were delays as a result of incorrect information being provided relating to bank statements and total income breakdown. This then required the lender to undertake further due diligence to ensure that all of the information provided in the application is accurate. Your experience has been reviewed by our quality assurance team to feed back and drive improvements across our service. We hope you are enjoying the new vehicle. With regards, Evolution Extra

Posted 1 year ago

“although i am pleased with the outcome i found it confusing in my case as had several text messages from different people asking me to fill and sign the exact same forms however all sorted and pleased with the outcome”

Helpful Report

Posted 1 year ago

Hi Paul, Thanks for leaving us a review - we are glad to hear you are pleased with the outcome of your application. We've looked into your comments regarding the confusion over multiple text messages, and agree that our communication could have been clearer over our requirements for signing your agreement. Your comments have been fed back to the team to drive improvements in our services; we hope you are enjoying your new vehicle. With regards, Evolution Extra.

Posted 1 year ago

“Quick and easy only problem I do have is the Apr is so high if it was alot lower then I'd have no issues but paying 17k for an 11k car isn't worth it especially when you have repairs and stuff aswell as it's only covered for the 1st year on finance.”

Helpful Report

Posted 1 year ago

Dear Daniel, We are pleased to hear that you were happy with our service. Unfortunately, we are unable to affect the finance rate you are offered as your credit profile and personal circumstances influence this. However, with the UK's largest panel of lenders, we will always do our utmost to source the best lender for your circumstances. Kind regards, Evolution Extra

Posted 1 year ago

“Constantly asking for pay slips even when sent several times”

Helpful Report

Posted 1 year ago

“The customer services team were very polite and always tried to help but as much as they constantly tried the support teams overall are terrible and non telephone operatives plus it would appear that the front facing Customer Service Team Members were unable to call and speak to any member of the support team. Also, the be warned that I had an APR of 16.8 sent out to me but after I signed all this paperwork the company then sent another load of paperwork as which when I checked the APR jumped up to 18.9%. Just because I signed the wrong DDM initially and because they had to reissue me this documentation for signing again as they advised me that this change was due to them changing my details from Employed to Self-Employed.”

Helpful Report

Posted 1 year ago

Hi Simon, Thank you for taking the time to provide us with feedback and we're sorry to hear that you have not been entirely satisfied with your experience. Due to the change of information relating to your employment status, different underwriting criteria will have been applied which generates new paperwork. Your rate will be impacted by your credit profile and personal circumstances and therefore is outside of our influence. We hope you are now enjoying your new vehicle. Kind regards, Evolution Extra

Posted 1 year ago

“The advisors are great however I didn’t feel very informed about what was going on and when I get approved for finance I wasn’t told through a call. I found out through email which isn’t the best way to find out. It’s been a few days and still no one’s been in touch about it :(”

Helpful Report

Posted 1 year ago

Hi Jay, We're sorry to hear that you have not been completely happy with your experience. Your comments have been fed back to our management team and we believe your application has now been completed. Kind regards, Evolution Extra

Posted 1 year ago

“The process from start to finish was a little confusing to say the least. I was being told by dealership to deal with them and they would secure finance, only to be contacted via several text messages and calls from Evolution direct. There was no explanation that I had to deal direct with you. Each time I did cal you back, a different representative had to read up on history and each provided me with a different answer/request causing confusion on what exactly I had to do. When asking for document proofs, I was asked to submit a copy of driving licence, I did this, 20 minutes later another text asking for passport and payslip. Why couldn't these have been requested at the same time ? The first agent said there would be an additional deposit and increased monthly payments to those given me by the dealership. The second said as I'd paid for a warranty up front (not a deposit) it might mean a preferential rate. Finally, the last hurdle, the additional deposit and higher monthly payment was back with no mention of a lower monthly rate I agreed to the above, knowing that I'd likely be settling the loan earlier than the five year term anyway. I still have not picked up my new vehicle (picking up on Tuesday) and maybe that will bring to an end this transaction for now.”

Helpful Report

Posted 1 year ago

Dear David, Thank you for taking the time to leave us a review. We take all feedback seriously and therefore have investigated all of your comments. Whilst there are areas of your experience that were outside of our control, we do agree that we could have handled your application much better. It is always our goal to deliver a smooth and stress-free experience and on this occasion, we haven't achieved this to our usual standards and we apologise for the inconvenience this has caused. Your comments have been taken back to the team for training and improvement purposes and we hope you are now enjoying your new car. Kind regards, Evolution Extra

Posted 1 year ago

“It has taken a week to get finance sorted and even with that amount of time payment for car has not been received by dealer until same day i collected car causing unnecessary stress. Dissapointing”

Helpful Report

Posted 2 years ago

Dear Krystian, we're sorry to hear that you've been unhappy with our service. If you would like to provide further details for investigation, please email complaints@evolutionfunding.com. Kind regards, Evolution Extra

Posted 2 years ago

“Misunderstanding with car dealership (Volkeswagen) and evolution in terms of having the incorrect address from dealership. Had to do checks again, waited about 1 week and 1 day for everything, including delivery of vechile, so slight delay than usual. Overall, Oli and his team did a good job , reassuring me, trying to speed up the process and doing everything they can to ensure I was okay and happy in the end .”

Helpful Report

Posted 2 years ago

Dear Shanice, thank you for taking the time to provide your feedback and we're sorry that things have not gone as smoothly as they should have done. We have looked into your application and can see that there were inaccuracies on the paperwork that we should have been picked up on earlier, which would have prevented the delays you experienced. Your comments have been fed back to the team for training and improvement purposes. We hope you are now enjoying your new car! Kind regards, Evolution Extra.

Posted 2 years ago

“Delay in approval of car dealership finance meant it was too late to pick up our new car and we had already given the courtesy car back. I have a disability and need a car and your attitude to disabled drivers stink to be honest. I gave you 3 stars because you at least sorted out our finance offer quickly.”

Helpful Report

Posted 2 years ago

Dear David, we're sorry to see that you have left us a 3* review. We can see that there were delays with the approved lender completing the finance payout, which in turn led to delays in picking up your vehicle. We apologise for the inconvenience this has caused, and your review has been fed back to our management team to be flagged as a training focus for improvement. We hope you are now enjoying your new car. Kind regards, Evolution Extra.

Posted 2 years ago

“One polite member of your team. One blunt rude member”

Helpful Report

Posted 2 years ago

Dear Alan, thank you for leaving us your review. We take all feedback seriously and in this case, have reviewed all calls between you and our advisors, which are recorded for training and quality purposes. It appears that you were unhappy with the information our advisor needed to collect from you and we are satisfied that our advisor handled the call in question clearly, calmly and professionally despite having to deal with abusive language. Kind regards, Evolution Extra.

Posted 2 years ago

“Easy to complete apr bit high but hey ho car on the road”

Helpful Report

Posted 2 years ago

Hi Brian, thank you for your feedback and we're pleased to hear that you found things easy. Your APR is determined by your credit score and personal circumstances and therefore is outside of our control. However, we will have matched you with the best available rate for your circumstances from our broad panel of lenders. We hope you're now enjoying your car. Kind regards, Evolution Extra

Posted 2 years ago

Evolution Extra is rated 4.8 based on 8,421 reviews