Evolution Extra Reviews

Name: Evolution Extra
Address: Thompson Close,Chesterfield, ,, Chesterfield
Rating: 4.84

4.8 Rating 8,421 Reviews

98 %

of reviewers recommend Evolution Extra

Company Reviews

Metrics

Info

4.8

Based on 8,421 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Evolution Extra:

Evolution Extra is Evolution Funding's specialist department for customers with impaired credit. Evolution Funding is the UK's largest motor finance broker.

Partnering with the UK’s most reputable dealers, we work together with our panel of specialist lenders to get you the best possible outcome for your circumstances.

Our market-leading service combined with our innovative technology allows us to ‘hold your hand’ throughout the finance journey. Our goal is to enable you to drive away in your new car as quickly and efficiently as possible.

We are multi-award winning year on year and it’s all down to delivering the highest possible standards of service to both our dealers and you. We look forward to helping you soon.

Evolution Funding Limited and associated trading styles are authorised and regulated by the Financial Conduct Authority for credit brokerage. We are a credit broker, not a lender. Our FCA number is 823324.

Visit Website

Phone:

01246 458 801

Email:

sarahsimpkins@evolutionfunding.com

Location:

Thompson Close,Chesterfield, ,
Chesterfield
S41 9AZ

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Evolution Extra 5 star review on 12th March 2025

666

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While buying car they told me different prize & after signing documents sent different prices . Worst experience”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review and we are sorry to hear about the experience you received from Evolution Extra. After a review of your application, we agree that more could have been done to avoid the issues you faced during your application. It's our priority to ensure that we provide a seamless, transparent experience for our customers, and your feedback has been taken on board and we are actively reviewing our process to make sure we retain our normally high service standards. We would like to apologise again for any inconvenience. Kind regards, Evolution Extra

Posted 1 month ago

“I’ve been trying to sort the final stages of my finance ,but unfortunately despite calling you 3 times I’m still not able to complete the process due to your system not acknowledging my correct date of birth and postcode ,my id was sent to you via email instead , I wrang again to say I had sent it ,and was told my id would be checked and I would get a call back,! There was no call back !! This has been going on for days and is really poor ,I needed the car asap and due to a lack of help I still can’t complete the order!!”

Helpful Report

Posted 1 month ago

Dear Mandy, Thank you for your review. We are sorry to hear about the experience you had with Evolution Extra. A positive, seamless customer experience is the priority for all our customers and we have looked into your application further. From the investigation, we are unable to identify the issues you have expressed during your application. However, we'd love to help and resolve any complications or difficulties you faced. Please contact our complaints team at complaints@evolutionfunding.com with more information surrounding your application and a member of our team will get back to you as soon as possible. Kind regards, Evolution Extra

Posted 1 month ago

“I dealt with a woman called Demi who was basically useless never let me no wot was going on regarding finance , rang her on numerous occasions and she always had a question to ask me yet never once rang me to ask so if had t of rang then god knows wot wud of happened and coz of this my car delivery has been put back , me and my partner spoke to other people and everyone else was ok”

Helpful Report

Posted 3 months ago

Dear Ian, Thank you for your review and we are sorry to hear about the experience you had with Evolution Extra. A smooth and problem-free customer experience is a priority for us, and we are disappointed to hear that you did not receive the normally high standard of service we provide. We have looked into your application further and agree that our level of communication could have been improved in this instance. We have fed this back to the advisor involved in your application and we apologise for any inconveniences that may have been caused. We would like to thank you again for using Evolution Extra. Kind regards, Evolution Extra

Posted 3 months ago

“Very bad customer service. Rudeness is not acceptable to the new business world.”

Helpful Report

Posted 4 months ago

Dear Jobin, Thank you for your review, and we are very sorry to hear that you were unhappy with the service you received from our Evolution Extra team. Providing a friendly and seamless experience for our customers is priority. However, we have reviewed your application further and are unable to identify any previous or outstanding issues with your application, and we are satisfied that we treated your application with due diligence and within the agreed time frames. If you would like to us to look further into this matter, please email complaints@evolutionfunding.com and a member of our team will get back to you as soon as possible. Kind regards, Evolution Extra

Posted 4 months ago

“They not help full gave me dogy car now they no helping me get back to showroom very people”

Helpful Report

Posted 4 months ago

Dear Jabbran, Thank you for your review. We take all negative feedback seriously and have looked into your application further. We are satisfied that we treated your application efficiently and with due diligence. For any issues with your vehicle, we advise that you contact the dealership involved. Kind regards, Evolution Extra

Posted 4 months ago

“Worst experience ever. Staff was very rude over the calls. Doesn't know how to speak to customers . H”

Helpful Report

Posted 7 months ago

Dear Sunny, Thank you for leaving your feedback. We’re sorry to hear that you were not happy with your experience with Evolution Extra. We always try to manage customer expectations as much as possible with a friendly and helpful approach. We are satisfied we processed your application with due diligence and within the agreed time frames. We hope you enjoy your new car. Kind regards, Evolution Extra

Posted 7 months ago

“Ask to many times to send paperwork and esign on website saying 1-2 business working days to clear and have you in new car. And reviews saying 4 days was longest to wait. I waited 13 days to approved at end didn't think was good for the dealer and customer. Waiting. When all proof was in and passed”

Helpful Report

Posted 7 months ago

Dear Stephen, Thank you for leaving a review. We take all negative feedback seriously as part of our mission to provide excellent service for every customer. Although the efficiency of the application process can be impacted by the dealership and/or the funder, as it were on this occasion, we agree that better communication could have been provided to you during the process. We have taken your feedback on board and are actively taking steps to drive improvements in our service. We hope you enjoy your new car. Kind regards, Evolution Extra

Posted 7 months ago

“Unfortunately, the isn’t a 0 out of 5 star option. Staff were very rude, unhelpful, caused problems all the way through the process. Poor communication, no urgency to resolve any issues . Would never use them again, nor recommend to anyone. I was actually walking out of the dealership and cancelling the whole thing when they finally sorted everything out. It was easier to set up my mortgage , than finance a car with these clowns. It was 3 days of hell.”

Helpful Report

Posted 8 months ago

Hi Keith, Thanks for leaving a review. We really appreciate your feedback, as it helps to drive improvements in our service. We have looked into your application further. Although timeframes can be impacted by the speed and accuracy of any required customer details being provided, we are satisfied that we treated and processed your application with due diligence and within the agreed timeframes. Thank you for using Evolution Extra, and we hope you are enjoying your new car. Kind regards, Evolution Extra

Posted 8 months ago

“Very little to no communication”

Helpful Report

Posted 9 months ago

Dear John, Thank you for your review – we’re sorry to hear that you have been dissatisfied with our service on this occasion. We aim to treat each application with our utmost diligence and within agreed time frames, which can be affected based on the information we are provided at the time. We have taken your feedback onboard, and we hope you enjoy your new car. Kind regards, Evolution Extra

Posted 9 months ago

“Never again. Ask the dealer . I’m not wasting anymore time with your company. Appalling”

Helpful Report

Posted 9 months ago

Dear Carl, Thank you for your review. We take all negative reviews seriously as part of our ongoing mission to strive for excellent customer service. After reviewing the application, we can see that there were more touchpoints than anticipated as a result of incorrect details being supplied. It’s important that we acquire all the relevant, accurate information possible from our customers to provide them with the best deal and outcome. Kind regards, Evolution Extra

Posted 9 months ago

“A lot of hassle about my Northern Ireland driving license because it wasn't GB license, then more bank statements because i get paid weekly had too go through different lender it took nearly 2 weeks”

Helpful Report

Posted 11 months ago

Hi Colin, thanks for leaving us a review. We are sorry to hear you did not have a positive experience with us - we take all negative reviews seriously so have looked into your application further. We acknowledge there were some delays in your application while we performed due diligence checks on behalf of the lender. Your approved lender required a set of proofs that you were unable to provide, so we were able to place you with another lender that was able to accept the proofs available. We apologise for any inconvenience caused, and your experience has been passed on to the relevant teams to drive improvements in our service. We hope you are enjoying your new vehicle. With regards, Evolution Extra.

Posted 10 months ago

“Finance approved, i had big hope, then declined in 15 minutes, went back to underwriters, made me hopeless 😔 waited 6 days, under going checks and identity verification, after all nothing happened, but to declined me. My advice. think twice before you choose Evolutionfunder.”

Helpful Report

Posted 1 year ago

Hi, we are sorry to hear you had a poor experience with us. As a credit broker, we work with a broad panel of lenders who each have their own criteria for acceptance based on a customers credit profile, personal circumstances etc. We understand that being declined is not the news you would want to hear, however we were unable to place you with a lender and our advisor explained clearly the reasoning behind this decision. With regards, Evolution Extra.

Posted 1 year ago

“Nice staff, much talking and promises but minuscule to no action. Took 2 weeks plus to complete a £4000 car (of course not a piece of land but imagine if it was?) financing transaction. Later on blame it on the dealer for not checking their email box after much promised to call the dealership and get back to me which never happened!! To speed things up, I had to call the dealership who was surprised and clueless about any transaction going on with the car of interest to me, even though Evolution squarely puts the blame on the dealership not sending over the invoice. Is Evolution cutting cost for making business outbound calls?????”

Helpful Report

Posted 1 year ago

Hi Caleb, thanks for leaving us a review. We are sorry to hear that you had a bad experience with us - we take all negative reviews seriously and so have looked into your application further. We acknowledge that our communication could have been much improved between ourselves, the dealer and yourself, and so apologise for any inconvenience caused. Your experience has been fed back to the relevant departments to drive improvements in our service, and we hope you are enjoying your new vehicle. With regards, My Car Credit.

Posted 1 year ago

“Got to be the biggest bunch of moronic people in one place, telling you one thing when you really have no hope at all… the rub is I could have used a real finance underwriter instead of burning my credit score with these dreamers.. do not use them … be warned.”

Helpful Report

Posted 1 year ago

Hi Darran, we are sorry to hear you did not have a good experience with us. Our Team Leader reached out to you when you left your review to help resolve the issues faced, and we were able to place you with a lender to complete your application. We hope you are enjoying your new vehicle. With regards, Evolution Extra.

Posted 1 year ago

“Very poor service send out messages , when they do not even have an update , staff take no responsibility for the service for the company they work for . WOULD DEFINATELY NOT RECOMMEND , if you get them handling your finance GOOD luck”

Helpful Report

Posted 1 year ago

Hi, we are sorry to hear you are unhappy with our service. Unfortunately the turnaround times for payout with your approved lender have been varied and so it has delayed your application. Your review has been sent across to the team and one of our Team Leaders has picked this up right away to see if we can resolve this - we apologize for any inconvenience this has caused. With regards, Evolution Extra.

Posted 1 year ago

“not very good, asking gir so much proof, of different things, then pulled the plug at thw last min.”

Helpful Report

Posted 1 year ago

Hi Pamela, Thanks for leaving us a review. We are sorry to hear that you didnt have a good experience with us - we've looked into your application experience as we take negative reviews very seriously. Unfortunately the lender that had initially accepted your application changed their decision at payout stages, so we promptly placed you with an alternative lender to secure your finance. Your experience has been fed back to our team and to the lender to drive improvements in our service. We hope you are enjoying your new vehicle. With regards, Evolution Extra

Posted 1 year ago

“I would never recommend you to anyone again too long and then switch vehicle you couldn’t do it very poor customer service no one gets back to you. I have to keep ringing you. I will be posting this on social media help Paul Holiday see you are”

Helpful Report

Posted 1 year ago

Dear Roy, Thank you for taking the time to leave us your feedback and we're sorry to hear that you're not having a good experience. It does appear that you have had an issue with your vehicle and so your comments have been fed back to our Account Manager who looks after your dealer. We hope you are successful in reaching a resolution. Kind regards, Evolution Extra

Posted 1 year ago

“Would not recommend. Processing is poor , timely , customer service below standard , call back and updates that should be provided as part of the service non existent and staff can be rude . I would strongly suggest looking for alternatives if possible. I had to handle a lot if the process myself , calling the lender directly when I have a broker that should be doing it. Stressful and disappointing experience of which was meant to be a happy experience buying a car.”

Helpful Report

Posted 1 year ago

Dear Douglas, thank you for taking the time to give us your feedback and we're sorry to hear that you are unhappy with your experience. We believe that you are already in contact with our Complaints team and we hope this leads to a satisfactory resolution. Kind regards, Evolution Extra.

Posted 1 year ago

“Had an email to say I had been excepted for finance, which was great. “One step away from your new car” then when speaking to them they state only allowed so much. If they state this at the beginning then hopes wouldn’t be dashed. My own fault for bad credit due Covid, however they need to state the fact at the beginning”

Helpful Report

Posted 2 years ago

Dear Adrian, thank you for your comments. The rate and finance deal that you are offered through our panel of lenders is influenced by your credit profile and personal circumstances. The lender we were able to obtain an acceptance from has a limit on the amount it will lend. We appreciate this can be frustrating but until we process your application, we do not know which lender to match you with and whether limits may apply. Kind regards, Evolution Extra.

Posted 2 years ago

“This is the worst experience I ever had buying a car. Evolution is blaming Mercedes’ of west London and Mercedes’ are doing the same. I never know if a finance company to take so long to pay out any money after they been approved”

Helpful Report

Posted 2 years ago

Dear Anthony, we're sorry to hear that you're unhappy with the service you've received. We take all feedback seriously and so have reviewed your application process. Having done that, we are satisfied that your application was handled to a high standard. However, it did take longer than usual for us to receive the invoice for payout, which was outside of our control. We hope you're now enjoying your new car. Kind regards, Evolution Extra.

Posted 2 years ago

Evolution Extra is rated 4.8 based on 8,421 reviews