Evolution Extra Reviews

Name: Evolution Extra
Address: Thompson Close,Chesterfield, ,, Chesterfield
Rating: 4.84

4.8 Rating 8,371 Reviews

98 %

of reviewers recommend Evolution Extra

Company Reviews

Metrics

Info

4.8

Based on 8,371 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Evolution Extra:

Evolution Extra is Evolution Funding's specialist department for customers with impaired credit. Evolution Funding is the UK's largest motor finance broker.

Partnering with the UK’s most reputable dealers, we work together with our panel of specialist lenders to get you the best possible outcome for your circumstances.

Our market-leading service combined with our innovative technology allows us to ‘hold your hand’ throughout the finance journey. Our goal is to enable you to drive away in your new car as quickly and efficiently as possible.

We are multi-award winning year on year and it’s all down to delivering the highest possible standards of service to both our dealers and you. We look forward to helping you soon.

Evolution Funding Limited and associated trading styles are authorised and regulated by the Financial Conduct Authority for credit brokerage. We are a credit broker, not a lender. Our FCA number is 823324.

Visit Website

Phone:

01246 458 801

Email:

sarahsimpkins@evolutionfunding.com

Location:

Thompson Close,Chesterfield, ,
Chesterfield
S41 9AZ

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Evolution Extra 5 star review on 29th November 2024

663

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed with the service I received. Alex, who dealt with my application, was helpful, understanding and really nice to talk to.”

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Posted 10 months ago

“Brilliant Really helpful and made the experience very smooth”

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Posted 10 months ago

“Brilliant service, was dealt with very quickly and without any issues or problems, I found the agent to great Very helpful and very knowledgeable to my needs , top class !!”

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Posted 10 months ago

“Customer service was always perfect & my application was completed quick and I collected my new car the next day! The whole process start to finish was really easy”

Evolution Extra 5 star review on 25th February 2024

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Posted 10 months ago

“Absolutely brilliant very good customer service very quick at actioning very happy”

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Posted 10 months ago

“Friendly efficient and helpful !”

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Posted 10 months ago

“A pleasure to deal with What highly recommendA+++”

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Posted 10 months ago

“Very helpful staff, did not pressure me at all. Have a variety of finance options. Nothing was too much trouble. Called back when they said they would. Would defiantly use again.”

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Posted 10 months ago

“very helpful, friendly and professional staff. I will definitely recommend anyone looking for finance to contact Evolution.”

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Posted 10 months ago

“Whilst Evolution did manage to secure the finance eventually the process was slow at times and the communication poor. The automated texting system has flaws too which resulted in being texted to ask for duplicated identification after the finance had been advanced. Room for improvement in a number of areas but at least not entirely unsuccessful.”

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Posted 10 months ago

Dear Steven, thank you for taking the time to provide feedback. We have investigated your comments and can see that part of our usual process has failed, leading to you having to submit your ID twice. Your feedback have been flagged with our team, and we apologise for the inconvenience caused. We hope you are now enjoying your new vehicle. Kind regards, Evolution Extra.

Posted 10 months ago

“Very good customer service and explained everything”

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Posted 10 months ago

“Very helpful and quick process, once paperwork was done”

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Posted 10 months ago

“Good customer service”

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Posted 10 months ago

“I am afraid to say that this was not a pleasant experience. I had to chase Evolution constantly, I have found out that for some reason I had two financial contract opened, I know that Autolend paid Evolution on the 06/02/2024 and Evolution kept saying they did not got paid. At one point I had the phone put down in me, because of the frustration I was cause. I had to go back and forward with Evolution and Autolend doing their jobs for them. I found this unacceptable. After two days of relentless chasing I have received managed to find that Evolution for some reason had two financial contract opened, no idea why. It's finally resolved but I have to say I am very disappointed with the way I have been dealt with. This will be the first and last time I use Evolution.”

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Posted 10 months ago

Dear Antonio, we are sorry to hear that you have been disappointed with your experience. It does appear that there were some mixed communications from the lender regarding payout and so we have fed your comments back to Autolend to investigate at their end. We are sorry that you have experienced any inconvenience. Kind regards, Evolution Extra

Posted 10 months ago

“Great service thank you.”

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Posted 10 months ago

“Very happy with my experience”

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Posted 10 months ago

“Super smooth experience from start to finish”

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Posted 11 months ago

“Excellent from start to finish”

Evolution Extra 5 star review on 4th February 2024

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Posted 11 months ago

“Very straightforward process and helpful, good customer service.”

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Posted 11 months ago

Evolution Extra is rated 4.8 based on 8,371 reviews