Evolution Extra Reviews

Name: Evolution Extra
Address: Thompson Close,Chesterfield, ,, Chesterfield
Rating: 4.84

4.8 Rating 8,375 Reviews

98 %

of reviewers recommend Evolution Extra

Company Reviews

Metrics

Info

4.8

Based on 8,375 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Evolution Extra:

Evolution Extra is Evolution Funding's specialist department for customers with impaired credit. Evolution Funding is the UK's largest motor finance broker.

Partnering with the UK’s most reputable dealers, we work together with our panel of specialist lenders to get you the best possible outcome for your circumstances.

Our market-leading service combined with our innovative technology allows us to ‘hold your hand’ throughout the finance journey. Our goal is to enable you to drive away in your new car as quickly and efficiently as possible.

We are multi-award winning year on year and it’s all down to delivering the highest possible standards of service to both our dealers and you. We look forward to helping you soon.

Evolution Funding Limited and associated trading styles are authorised and regulated by the Financial Conduct Authority for credit brokerage. We are a credit broker, not a lender. Our FCA number is 823324.

Visit Website

Phone:

01246 458 801

Email:

sarahsimpkins@evolutionfunding.com

Location:

Thompson Close,Chesterfield, ,
Chesterfield
S41 9AZ

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Evolution Extra 5 star review on 29th November 2024

663

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent hassle free car finance!”

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Posted 1 year ago

“Efficient”

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Posted 1 year ago

“They were excellent start to finish in securing me a car finance deal”

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Posted 1 year ago

“Everything went well”

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Posted 1 year ago

“The customer services team were very polite and always tried to help but as much as they constantly tried the support teams overall are terrible and non telephone operatives plus it would appear that the front facing Customer Service Team Members were unable to call and speak to any member of the support team. Also, the be warned that I had an APR of 16.8 sent out to me but after I signed all this paperwork the company then sent another load of paperwork as which when I checked the APR jumped up to 18.9%. Just because I signed the wrong DDM initially and because they had to reissue me this documentation for signing again as they advised me that this change was due to them changing my details from Employed to Self-Employed.”

Helpful Report

Posted 1 year ago

Hi Simon, Thank you for taking the time to provide us with feedback and we're sorry to hear that you have not been entirely satisfied with your experience. Due to the change of information relating to your employment status, different underwriting criteria will have been applied which generates new paperwork. Your rate will be impacted by your credit profile and personal circumstances and therefore is outside of our influence. We hope you are now enjoying your new vehicle. Kind regards, Evolution Extra

Posted 1 year ago

“I was very happy with the service”

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Posted 1 year ago

“Very helpful”

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Posted 1 year ago

“The advisors are great however I didn’t feel very informed about what was going on and when I get approved for finance I wasn’t told through a call. I found out through email which isn’t the best way to find out. It’s been a few days and still no one’s been in touch about it :(”

Helpful Report

Posted 1 year ago

Hi Jay, We're sorry to hear that you have not been completely happy with your experience. Your comments have been fed back to our management team and we believe your application has now been completed. Kind regards, Evolution Extra

Posted 1 year ago

“Very fast from signing up and sorting the paperwork would highly recommend these to anyone”

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Posted 1 year ago

“Easy application and went through speedily without any issues. Well done to all involved.”

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Posted 1 year ago

“Brilliant to work with. Evan after ringing them 50 times a day with questions they was the nicest people. Highly reccommend evolution”

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Posted 1 year ago

“Very helpful, very good”

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Posted 1 year ago

“Extremely good job very smooth”

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Posted 1 year ago

“Very professional customer services in regards to my finance application. Would highly recommend !”

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Posted 1 year ago

“Would not recommend. Processing is poor , timely , customer service below standard , call back and updates that should be provided as part of the service non existent and staff can be rude . I would strongly suggest looking for alternatives if possible. I had to handle a lot if the process myself , calling the lender directly when I have a broker that should be doing it. Stressful and disappointing experience of which was meant to be a happy experience buying a car.”

Helpful Report

Posted 1 year ago

Dear Douglas, thank you for taking the time to give us your feedback and we're sorry to hear that you are unhappy with your experience. We believe that you are already in contact with our Complaints team and we hope this leads to a satisfactory resolution. Kind regards, Evolution Extra.

Posted 1 year ago

“Excellent service, responding to the needs of the customers timeously”

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Posted 1 year ago

“Absolutely recommend using evolution extra helped me and kept me updated every step of the way easy to use and very friendly couldn't thank them enough thank you again VERY VERY happy with the new car”

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Posted 1 year ago

“Your rep was extremely helpful and pleasant to deal with”

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Posted 1 year ago

“I highly recommend Evolution Extra to anyone looking to buying a car, the staff was very professional and helpful in getting the best finance/rate for my circumstances. when getting my next car I would definatley be using them again. Excellent service all around. Thank you Evolution Extra, you have made me a very happy customer.”

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Posted 1 year ago

“Very quick and easy to deal with, screed promptly and were available whenever I wanted to call, made the whole process very simple”

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Posted 1 year ago

Evolution Extra is rated 4.8 based on 8,375 reviews