Evolution Extra Reviews

Name: Evolution Extra
Address: Thompson Close,Chesterfield, ,, Chesterfield
Rating: 4.84

4.8 Rating 8,418 Reviews

98 %

of reviewers recommend Evolution Extra

Company Reviews

Metrics

Info

4.8

Based on 8,418 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Evolution Extra:

Evolution Extra is Evolution Funding's specialist department for customers with impaired credit. Evolution Funding is the UK's largest motor finance broker.

Partnering with the UK’s most reputable dealers, we work together with our panel of specialist lenders to get you the best possible outcome for your circumstances.

Our market-leading service combined with our innovative technology allows us to ‘hold your hand’ throughout the finance journey. Our goal is to enable you to drive away in your new car as quickly and efficiently as possible.

We are multi-award winning year on year and it’s all down to delivering the highest possible standards of service to both our dealers and you. We look forward to helping you soon.

Evolution Funding Limited and associated trading styles are authorised and regulated by the Financial Conduct Authority for credit brokerage. We are a credit broker, not a lender. Our FCA number is 823324.

Visit Website

Phone:

01246 458 801

Email:

sarahsimpkins@evolutionfunding.com

Location:

Thompson Close,Chesterfield, ,
Chesterfield
S41 9AZ

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Evolution Extra 5 star review on 2nd March 2025

665

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional, Alex was very helpful and helped all the way”

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(Alex D.) - Posted 4 years ago

“Friendly staff, easy straightforward practical process, always ready to answer any of my silly questions.”

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(Corey W.) - Posted 4 years ago

“I was extremely disappointed with the releasing of the funds, which meant a delay in picking up my car. Buying a car was meant to be a fun, relaxed experience. This meant we waited at the car garage for funds to be released for over 3 hours, having to return the next day after swapping over insurance from my previous car this even meant that I couldn’t return home in my part exchanged car. Other than that, my broker did what he could to assist me at times and other than the above was a great help.”

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(Corey W.) - Posted 4 years ago

Hi Eden, thank you for taking the time to review and we're sorry to hear that things did not go as smoothly as you would expect. Unfortunately there are still some delays in the lender payout process due to backlog caused by the Covid-19 crisis. This isn't ideal and we do agree that it should be a fun experience buying a car. We're pleased that you got it sorted in the end and we hope you're now enjoying your new car. With regards, Evolution Extra.

Posted 4 years ago

“Very helpful and kept me updated every step of the way, Thank You for helping me get the Car I’ve always wanted”

Evolution Extra 5 star review on 24th July 2020

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(Callum F.) - Posted 4 years ago

“Corey was very helpful”

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(Corey W.) - Posted 4 years ago

“Very efficient and polite to deal with.”

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(Alex D.) - Posted 4 years ago

“The customer service is terrible and being lied to is just unacceptable! They Blamed the dealer for their mistakes and then lied about it, I caught them out, when I spoke with the finance company. Daniel Cliffe would wait over 12 hours to inform of something only after I called to speak to him 4 times. I would not recommend Evolution to anyone! A complaint is being sent to the Financial conduct authority.”

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Posted 4 years ago

Please can you contact me direct to discuss your review please. Paul Hibbert 07970516119

Posted 4 years ago

“Don’t get me wrong, the personnel on the phone are very amicable and great people skills - but the chances of getting your car finance sorted are slower than a tortoise. Yes, I understand we are in the middle of a global pandemic, but in the day and age when you submit everything online to ‘speed’ the process up, a second class stamp is faster. I am currently 12 days in and still no idea what’s going on - wishing I’d bought a cheap banger to see me through!”

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Posted 4 years ago

Hi anonymous I sincerely apologise for your dissatisfaction and hope you will understand the following. Many of the funders we deal with in this sector of the market are currently being extremely stringent in their checks for affordability at this current time. Many consumers are still on furlough and potentially many people may still get made redundant in the coming weeks and months. To that end the funder that had approved your application are wanting to verify all customers income and expenditure prior to allowing a finance agreement to be signed. This demand for bank statements to be verified has created a significant backlog, (at its peak 3 weeks) for the funder to approve and allow the customer to proceed to signing a finance agreement. I apologise on behalf of the funder, and no doubt hope the element of work we ourselves conducted was up to scratch and professional. Kindest regards Evolution Extra

Posted 4 years ago

“They are quickly answering your calls and dealing with your application thanks to Daniel Cliffe with the mannered phone conversation and keen to help you”

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Posted 4 years ago

“Kept in contact, more than Thinkford did”

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(Alex D.) - Posted 4 years ago

“Made it possible to get a new car”

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(Alex D.) - Posted 4 years ago

“A quick and simple application process”

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