EVOGO Reviews

Name: EVOGO
Address: 201 Upwell Street, ,, Sheffield
Rating: 4.74

4.7 Rating 1,417 Reviews

95 %

of reviewers recommend EVOGO

Company Reviews

Metrics

Info

4.7

Based on 1,417 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About EVOGO:

We all love the freedom that having a car gives us.

However, let’s face it, owning a car can be a costly affair. Not only do you have to spend all your savings or take out finance to afford one in the first place but then you have the costs of running and maintaining the vehicle, not to mention the money you lose through depreciation when you sell it on for a newer model. What a hassle!

Which is why more and more people in the UK are choosing to lease rather than buy their car.

However, not all lease agreements are what they should be, often creating burdens of their own.

EVOGO is the smart alternative to vehicle leasing because you get all of the benefits of owning a vehicle, just like a traditional lease, but with a level of flexibility and a range of choice and cost that is unique to EVOGO.

You won’t be tied into lengthy contracts or complicated finance deals. And you’ll experience a premium level of service that will leave you feeling warm inside!

Ready to get behind the wheel of a brand new car? Flexible and affordable, on the latest makes and model of premium vehicles. Don't just go, EVOGO.

Visit Website

Phone:

0114 478 7430

Email:

info@evogo.co.uk

Location:

201 Upwell Street, ,
Sheffield
S4 8AL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a little hesitant as I have never leased a car before but Russell was brilliant from start to finish. I would highly recommend EVOGO. I love my Kia Sportage.”

Helpful Report

Posted 7 years ago

“Excellent service and completely hassle free motoring from Evogo, even better when you get a call over a month early to say your new Q7 has arrived. Can't fault the service or prices and will hopefully never buy another car when I'm able to get a brand new vehicle every 6 months. My fiancee also has Mercedes and we have also have another vehicle on order for business, I'm yet to hear of another leasing company that come close to what Evogo offer. I've always dealt with Russell and would recommend him to anyone, great guy to deal with and makes the process pleasurable and pain-free.”

Helpful Report

Posted 7 years ago

“Seeing as writing a review is the only way to get a response here is our reply to your review reply seeing as you have given us no other way to reply. To whom it may concern. Thank you for your reply. This is the only form of reply that we have had since this ordeal began. For starters we were issued multiple fines that were not for our car. When we called to clear these up there were fines that were not taken out of our name. It was a totally different car. This happened about 3 different times. To which we then we're issued with an invoice from a council in London. We called our agent to talk to evogo after all of that because it seemed none of our calls were being dealt with. Yes we did incur some bus lane fines ourselves which we were fine with paying. As for the damage I totally agree that we will pay for damage that was done while under our use. The issue we have is that we are being charged for 2 tyres when clearly photos are being duplicated and trying to charge us for 2. I too took photos of the damage and can prove it is only 1 tyre in need of fixing. We also acknowledge one of the side doors needs fixing. However there is now 2 that we are being billed for. Now there is a random scratch which a photo was sent to us of in the other side door which was not there when we had it. I waxed the car myself and it was not there. I have a close family who have also been charged with the same so this is not the first time. We have called the office and been transferred back and forth. Left messages for Dean to get back to us sent email to him as instructed by the office and still no reply. The charges we are responsible for we totally accept. That is not the issue. The issue is the extras we are being charged for that we know are not our fault. I should have photographed the whole car inside and out had I known this was going to happen. Still have yet to get a reply for any of our problems yet get another invoice this morning.”

Helpful Report

Posted 7 years ago

Dear Sonatane, We are sorry to hear you have grievances with our procedures. Looking at processes on fines, we only ever issue these on a transfer of liability, if the vehicle you are driving happens to collect a parking, speeding or any other kind of fine, we transfer the liability to the driver at the time of the incident, I cannot see any issue here as all fines etc are clearly labelled by the authority with a registration and date stamp, once liability is transferred you can obviously contest the fine with the local authority. On off hire damage we have a very transparent process, we provide 99% of our customer with brand new cars, if the car returns with damage we make a judgement if it can be classed as fair, wear & tear or whether we need to recharge for the damage to be repaired. Your car was returned at 5 months old I have assessed the damage and cannot understand where the issue lies, we have charged the repair out at cost. We are sorry you feel aggrieved that we charge to repair damage, but unfortunately we cannot cover bills for damage that EVOGO has not caused. We also stipulate in your service level agreement you have 10 days to contest your damage, and we are to supply digital images, on/off hire sheets and also an estimate for the work to be carried out, please let me know if you have not received any of these items. I would also be very interested to know who within Evogo you have been trying to contact and leave calls and messages for, so that training can be offered to our staff member that may not have been dealing with you grievance. Many Thanks Evogo

Posted 7 years ago

“I've had my car since November now and have so far been very happy with the service. They were so helpful in the lead up and collection of the car, the process was simple and they were very friendly. The car is fantastic, I'm very happy with it.”

Helpful Report

Posted 7 years ago

“Hard work company to deal with, simple queries over email take days to get responded too. Upon finally getting what we needed and submitting an application things went silent for nearly a week. Apparently they only do a soft credit search, but they then said that underwriters had said they would require £700 deposit instead of the £320. With the highest credit score you can get (999 on Experian) we queried and asked for underwriter details but they wouldn't provide. As yet, we can't see a search was even made, but that might be taking a while to show. I believe they have done this to quite a few people”

Helpful Report

Posted 7 years ago

Dear Sir/Madam, We are sorry to hear that you are unhappy with our decision and our underwriting policy. As you point out we do a soft search and if your aware of what a soft search is, you would be fully aware a soft search will not show up on your credit profile. Also with data protection rules we cannot disclose what they have found in your credit history, or if you have failed to meet our credit score. We do everything we can to offer a facility to all customers and the offer to pay a little extra upfront to ensure new gain a brand new is quite standard throughout the industry. If our offering has proved not to your satisfaction I hope you find a deal in the marketplace that suits what your looking for. Kind Regards Head of Evogo

Posted 7 years ago

“I have used evogo for 3 years now and have just got another car for my wife. I cannot fault the service provided by this company, a definite 5 stars! Excellent work guys!”

Helpful Report

Posted 7 years ago

“Very quick service, hassle free and great car”

Helpful Report

Posted 7 years ago

“Just picked up my second Audi from Evogo, I am over the moon with it I dealt with Russell Blythen both times who is absolutely brilliant couldn't recommend him enough,”

Helpful Report

Posted 7 years ago

“We are now in our second car with Evogo, an Audi Q5. We dealt with Russell Blythen who made everything so straight forward and clear. He was always helpful, professional and approachable, making the move from one car to the next very easy. The Evogo concept is nothing short of brilliant and we will be a customer for many years to come, I cannot recommend the staff, the company and the product enough. Many thanks!”

Helpful Report

Posted 7 years ago

“This is my fourth car with Evogo and I couldn't be happier with the service and hassle free way of changing my vehicle. Thanks Russell for the excellent service from you yet again.”

Helpful Report

Posted 7 years ago

“Great staff, Great Process, Great Car!!!”

Helpful Report

Posted 7 years ago

“Many Thanks to Russell Blyton for a very smooth transaction and customer service. My fourth car from EVOGO and a very nice Mercedes again.”

Helpful Report

Posted 7 years ago

“From the initial inquiry to collecting the car, the whole process was straightforward, managed efficiently and professionally.”

Helpful Report

Posted 7 years ago

“This was my first venture into leasing, being brought up in the old school of always owning my cars.EVOGO made the process so simple, with great advantage of not having a deposit ( which can be 3 or 6 months "rent"to pay. ) only a one off administration fee equivalent to one months rent. I like the fact that I am not tied into a contract, with the option of upgrading/ down grading the vehicle after 6 /12 months or walking away with no financial penalty to pay.. So far so good. Delighted with my vehicle and EVOGO. I would like the opportunity of writing another review when I have experienced a vehicle change over, though I am expecting a seamless and painless exchange.”

Helpful Report

Posted 7 years ago

“After finding it difficult to get prices and also have a number of questions finalised the whole service has been extremely good and looking to change when I am able to over the next few months.”

Helpful Report

Posted 7 years ago

“The car is amazing and the service was great. Really appreciate everything you've done for me.”

Helpful Report

Posted 7 years ago

“Nick was really easy to deal with and very welcoming when l collected the car. Great service!”

Helpful Report

Posted 7 years ago

“Good customer service,hassle free.”

Helpful Report

Posted 7 years ago

“Smooth and efficient way of handling everything.”

Helpful Report

Posted 7 years ago

“The pricing, flexibility and the positive approach to getting you in a car.”

Helpful Report

Posted 7 years ago

EVOGO is rated 4.7 based on 1,417 reviews