EVOGO Reviews

Name: EVOGO
Address: 201 Upwell Street, ,, Sheffield
Rating: 4.74

4.7 Rating 1,417 Reviews

95 %

of reviewers recommend EVOGO

Company Reviews

Metrics

Info

4.7

Based on 1,417 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About EVOGO:

We all love the freedom that having a car gives us.

However, let’s face it, owning a car can be a costly affair. Not only do you have to spend all your savings or take out finance to afford one in the first place but then you have the costs of running and maintaining the vehicle, not to mention the money you lose through depreciation when you sell it on for a newer model. What a hassle!

Which is why more and more people in the UK are choosing to lease rather than buy their car.

However, not all lease agreements are what they should be, often creating burdens of their own.

EVOGO is the smart alternative to vehicle leasing because you get all of the benefits of owning a vehicle, just like a traditional lease, but with a level of flexibility and a range of choice and cost that is unique to EVOGO.

You won’t be tied into lengthy contracts or complicated finance deals. And you’ll experience a premium level of service that will leave you feeling warm inside!

Ready to get behind the wheel of a brand new car? Flexible and affordable, on the latest makes and model of premium vehicles. Don't just go, EVOGO.

Visit Website

Phone:

0114 478 7430

Email:

info@evogo.co.uk

Location:

201 Upwell Street, ,
Sheffield
S4 8AL

Write Your review

Tell us how EVOGO made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“simple and easy way to lease a car. friendly staff”

Helpful Report

Posted 7 years ago

“contacted to discuss a new deal, reply was by email , rang to speak to the consultant and left a message nothing heard for nearly a month when an email out of the blue lands to tell me I've been successful with my credit agreement!! - seriously after nearly a month of zero contact no returned calls not even acknowledgement of my email and completed credit form they expect me to enter into a contract? - very amateur company I guess the good reviews are when it goes right or do people forget the issues just to have a new car on their drive , anyways back to the manufacturers for me I've just returned a c-class with no penalties don't let the horror stories of leasing put you off , however look elsewhere than here there are more professional companies - oh and evogo if you want to get in touch you have all my contact details please send me an email and I will try and respond within in a month!!!!!”

Helpful Report

Posted 7 years ago

Good Afternoon Tom, I am head of Evogo and I am very disappointed that you feel you have not received the excellent levels of service that we do strive to achieve. I am more than happy to investigate and understand why its taken one of my team a month to reply to you, applications are straight forward and are processed in no more than 48 hours maximum. Looking at your initial inquiry I can see this was made on 3rd May, so I will look through our systems, identify what the issue has been and will more than happily feed back my findings. We are always looking to improve the customer experience and I can only apologise if we have not matched your expectations. I will be in touch later today. Regards Keith

Posted 7 years ago

Dear Mark, I have responded to your private email and hopefully explained the reason why your application took so long. If I can be of any assistance do not hesitate to contact me direct Regards Keith Head of Evogo

Posted 7 years ago

“Absolutely made up with EVOGO, spot on customer service from start to finish, answered all of my questions (there was a lot) and couldn't do more for me. Special thanks to Russel Blythen for a smooth transition of my second car, top guy. Highly recommend company, and successfully recommended many people from my work to sign up.”

Helpful Report

Posted 7 years ago

“The best company by far evo go 5 star all the way Customer service best in the world best in this contry by far I have been leasing from evo go for over a year and every time I change the car the customer service and the cars just keep getting better and better excellent job from all the team And especially ryan is a great member of the team always goes the extra mile for us by selecting the right car for are next choice Thank you so much and I look forward to doing business for many years to come 👍👍”

Helpful Report

Posted 7 years ago

“Great customer service and handling of my account by Russell Blythen. The whole process was excellent and was handled very well from returning my previous vehicle to the knowledge and advice on selecting a new one. Great job!”

Helpful Report

Posted 7 years ago

“Simple, easy and very helpful service. Russell Blythen made everything so easy and also helped me pick my car out which I'm delighted with. It's my 3rd car through evogo and with the help of Russell everything was professionally done from start to finish. I'd have no hesitation in recommending them to friends”

Helpful Report

Posted 7 years ago

“A smooth and enjoyable process. All the finer points were clearly explained.”

Helpful Report

Posted 7 years ago

“I would like to congratulate Evogo and also a special mention to Russell Blythen for a smooth and enjoyable process in acquiring a vehicle. The car itself is a pleasure to drive and Evogo have ensured all the added extras have been put on it. Thanks again and highly recommended.”

Helpful Report

Posted 7 years ago

“I have had leased with EvoGo for 2years, two of the staff members had always been good to me, but since I wasn't able to afford to carry out my lease, I was in absolute shock of how I was treated when returning the car, I had one damaged tyre yet they are charging me for 3 tyres, my t&C's say that if your caught with the smell of smoke in the car its a £200 charge, I don't smoke yet I have been charged £500 as a smoking charge in the car. I was told I could have 12,000 miles for the year or I was to be charged which is fine but I returned the car with only £10,000 miles and I am being charged for the mileage not stated in my T&C's that I have a certain mileage each month. the company have gave me a £2000 charge because I've returned the car, yet if I was to take another car with them they'd wipe the charged. hmmm sounds like a good scam to me, I read in the paper that taking a lease car is horrendous because they make up these charges when you are no longer leasing as a punishment for returning your car which I didn't believe until now. I have 15days to pay this fee, although I have made them aware that the only reason of me returning the car was because of change in circumstance for a few months, I was going to take another car with the company from mid June, but now I am glad to be out of it now I know the rumours are true. Don't Lease If I was you!!!”

Helpful Report

Posted 7 years ago

Hi Danielle, Thank you for taking the time to review us. We're very sorry that you've had cause to complain about our service after using us for 2 years. We assure you that this is not typical for EVOGO and may simply be a matter of miscommunication. A manager is dealing with the issue and is currently discussing a resolution with you. With regards, EVOGO

Posted 7 years ago

“All they do is lie to you, they do not keep you updated on what have been paid, they do not make you aware or refund you for over payments if you've made one by mistake, they tell you different charges for wear and tear on the vehicle, the charges given in the invoices are different to quotes in t&C's and to con you even more they will wipe all of your charges away for you if you take another car with them (if those charges existed and the reasons why, would they really let you walk away without paying a penny for the so called damages they claim you have caused? , they are extremely rude to you when bringing back your leased vehicle. Nobody can tell you the closing time of the shop, I would never recommend this company to anybody and I would never return to this company or to leasing every again”

Helpful Report

Posted 7 years ago

Good Evening Jodie, I am really sorry to hear you have had a bad experience with EVOGO. I am happy to look at any points raised and answer any queries direct> I would not allow any over payments to be withheld unless there is arrears on your account that need to be covered. I am more than happy to get my head of accounts to send across a full statement of account showing all incoming and outgoing payments. Our damage policy is very transparent and we would happily discuss any issues you have with off hire damage of mileage excess bills. Our opening and closing times are clearly printed on our website Monday - Friday 8am till 6pm, but if returning a vehicle we request no later than 4pm so that we can take it through the off hire process and discuss any issues whilst your still here. And finally if any of my team are rude I would request you send me a formal complaint, i will not tolerate any rudeness from my staff to customers or customers to my staff. If you wish to discuss any of your points further please call me on 0114 478 7430. Kind Regards Keith Head of EVOGO

Posted 7 years ago

“Many thanks to Russell Blythen who made my most recent experience with EVOGO a smooth and hassle-free one. Arrived whilst Russell was with another customer but after 10 minutes was ready to go with my change over. Absolutely love my new car, thanks again Russell.”

Helpful Report

Posted 7 years ago

“Great service all through the process topped off with fabulous care and attention from Russell Blythen as my son left an ipad in the car I returned and Russell went out of his way to find and return it. He is a great asset to the ECOGO team. Emma Nadin”

Helpful Report

Posted 7 years ago

“A big thank you to Ryan for handling my renewal third time around. Very happy with the service i receive from Evogo, they offer great quality vehicles at reasonable prices. I recommend you try Evogo if you're considering leasing a vehicle.”

Helpful Report

Posted 7 years ago

“After dealing with countless numbers of vehicle leasing companies that were unhelpful and provided a poor service, I stumbled across Evogo. From start to finish, Evogo provided me with an excellent service that is both welcoming and reasonably priced. I would definitely recommend Evogo.”

Helpful Report

Posted 7 years ago

“The Car standard is very good. However I was very confused when I asked for the car to be collected. I asked on 16th March for the car to be collected as i did'nt need it any more and my insurance had finished for it. I was told that the earliest collection date would be 29th March and no charge would be made for collection, the date of collection was changed to 30th. I have been invoiced until 30th, If I had known that I would have been invoiced for the two weeks that the car was not being used I would have taken one days insurance out on the car to return it. I am disappointed in that. I look forward to your comments.”

Helpful Report

Posted 7 years ago

“I'm now on my 2nd vehicle with Evogo and have been really happy with the service provided so far. Russell was extremely helpful with finding my vehicle of choice and even helped taking it for a quick test drive as it was my first automatic vehicle. Love the flexibility of the plan.”

Helpful Report

Posted 7 years ago

“The experience is definitely not a dealer experience. Take it or leave it are the options. That said I have recommended Evogo and my friend and her husband. They went ahead with a deal, my brother and a colleague are in the market and I have told them to go for it. It's worth having to wash your new car yourself as it is excellent value and the flexibility of change is brilliant.”

Helpful Report

Posted 7 years ago

“Efficient, great choice of cars and super service”

Helpful Report

Posted 7 years ago

“Fantastic service, would highly recommend.”

Helpful Report

Posted 7 years ago

“The whole operation seemed to be laid out in a very straight forward and relaxed manner. Absolutely no pressure involved in the process with my contact being very helpful and relaxed in his approach to the project. A special thank you to Russell Blythen as his assistance was excellent.”

Helpful Report

Posted 7 years ago

EVOGO is rated 4.7 based on 1,417 reviews