Everything Branded Reviews

Name: Everything Branded
Address: Floor 1 & 2Peat House1 Waterloo Way, Leicester
Rating: 4.83

4.8 Rating 7,040 Reviews

97 %

of reviewers recommend Everything Branded

Company Reviews

Metrics

Info

4.8

Based on 7,040 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Everything Branded:

Everythingbranded.co.uk

Specialise in bespoke and overprinted promotional products for businesses around the world. Brands that we work with include household names such as Samsung, the NHS, ITV, Tetley, BAE Systems, Gala and Lufthansa - just to name a few!

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Everything Branded 5 star review on 30th October 2024

Everything Branded 5 star review on 23rd October 2024

221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prior to ordering I spoke to Craig to ask if they would be delivered ontime as they were for a special works event and was promised they would be so proceeded to ordering them . Excellent service. However after few calls with concerns about dispatch was still promised delivery on schedule, Was told they were out for delivery (lied) this didn't happen so event missed . After this I sent messages but was completely ignored. They knew the error but just didn't want to face the complaint unfortunately”

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Posted 6 months ago

“Good communication but the branded items delivered were poor. The branding came off the merchandise in a few weeks, defeating the reason to have it branded in the first place. Shame as was intending to reorder.”

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Posted 7 months ago

“I have always previously used Everything Branded and they had been really good. Jake the account manager was always on hand and accommodating with every requirement and request we needed. The product are good and always what we ask for. I have now been handed over a new account manager Anthony who has not been forthcoming. I made payment for an order but due to his delays the product was out of stock. I requested a refund and he has ignored my emails.”

Helpful Report

Posted 1 year ago

Hi Vivian, We apologise for the recent frustrations you've had with us. As you will know from your previous experiences with us, we always aim to provide the best customer service for our customers by going above and beyond every time. This review has been forwarded to a sales team leader, who will be looking into this to find a suitable resolution as soon as possible. Apologies once again, and we hope to hear from you again. - EverythingBranded Customer Service

Posted 1 year ago

“I have to say that the bottles we ordered were superb. Really good quality print and a good standard throughout. However, we didn't receive the bottles in time for our Open Morning even though I followed up multiple times regarding this to make sure they would arrive on time. I was told originally they would arrive on the 13th but they arrived on the 19th. It would be better for them to set up a direct line with the sales staff or other staff so that you can follow up more easily.”

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Posted 1 year ago

“We were assured by Jay in the sales team that they would flash print our mugs. So the orange of our logo would stand off the black mugs. The mugs arrived with the orange printed directly onto the black, meaning they looked brown - exactly not what we agreed. EB sent a courier to collect the goods. I called for Jay last week, he did not contact me back, but did contact my colleague back after they chased. I called today, told as usual that Jay is not available. I said I would wait, the lady on the other end said ok, bye and hung up. Called again, trying to resolve the issue now. There should not be so many issues with simply getting mugs printed as agreed. Case now passed onto manager - Jake.”

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Posted 2 years ago

“Really dissapointing service. Have been trying for over 2 weeks now to get help with a very basic question. Contact form was submitted 2 weeks ago and heard nothing. Have since emailed 6 days ago and heard nothing. Would be 1 star but previously did a good job on some mugs for us. Have since taken my business elsewhere for Lanyard printing.”

Helpful Report

Posted 2 years ago

Hello there, we are very sorry to hear that your experience with us was not satisfactory. We have checked our system and can't see any recent enquiries from yourself and can only assume there has been a technical issue on our end and apologise for not getting back to you sooner. If you still wish to speak with an Account Manager, please give us a call directly on 0116 3660052. Customer service is a priority for us and as you can see from our other reviews, we want to provide the best experience possible for our customers. Regards, The Customer Service team.

Posted 2 years ago

“So far the service has been slow. I submitted artwork a day ago and still haven't received a response. They quote an hour or up to 48 hours at the weekend, this is a week day so was expecting same day response. I'm not keen on the fact you can't just buy the product. You have to wait for them to send you a quote. If I don't get a response in the next few hours then I'm going to use a different company.”

Helpful Report

Posted 2 years ago

Hi, we apologise for the inconvenience caused concerning your enquiry. A member of staff will be looking into this immediately.

Posted 2 years ago

“I placed an order with a short time request (01/06 for event on 09/06), part turned up for my event after being delivered to an incorrect address, I was assured the other part of the order that was due 07/06/2021 would be delivered no later than 07/06/2021 is still not here despite chasing up. Ben was professional however I have no faith in the company.”

Helpful Report

Posted 3 years ago

Hi there, thank you for your valued feedback and for bringing this to our attention. We are very sorry to hear that you were not satisfied with your experience with us. As you can see from our other reviews, customer service is a priority for us and we want to provide the best experience for our customers. We understand a member of our management team has been in contact to see how we can resolve this for you. Regards, The Customer Services Management team.

Posted 3 years ago

“Ordered branded white yo-yos . ordering service was good. delivery was quick. the Yo-Yos were poor -- many broke or were tangled. we ordered 250 , of which 50-70 were binned. we informed Everything Branded, no apology was given.”

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Posted 5 years ago

“They quoted me over £3000 for 70 pencils for my wedding. I couldn’t believe that. Who in the world would actually pay that”

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Posted 5 years ago

“We were super happy with the service. Actually, we're not disappointed with the customer service itself, because Stacey helped us A LOT throughout the whole process, maybe it's a providers' issue… We were expecting ALL the goods to arrive on October the 5th and we were super clear about our due date… We're still missing something URGENT. Unfortunately, we have to point it out because you guys guaranteed everything would be arriving on time and well, it's not.”

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Posted 6 years ago

“Adam Squires was great but the suppliers of the mints were supposed to deliver them on Friday 15 June before the Royal Meeting and we actually received them on 21 June, half way through! Unfortunately, this hasn't sat well with me. Thank you, Sukaina”

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Posted 6 years ago

“Started out with requesting a free visual of an item via the website. A week later still no visual so I rang the company and got through to Steve who I must say was extremely helpful in helping is with the design of the product and giving us prices and so on. We were given dates for our items to be ordered, had paid for both items we were wanting. The first item arrived with no issues, Great! The next arrived yesterday after being told it would arrive on 11.05.18. Before the arrival I contacted the company to ask where delivery was to be told they would be contacting the courier. I then receive an email to say that I hadn't approved the artwork. I had' and had the email sitting in front of me whilst being told that I had not sent it... Other false promises such as calls back, apparently they don't chase you for approval (even though I'd already given it) and I had already paid the full amount for both items which seems odd the money just sitting in their account. I do not think I will be using everything branded again the customer service massively let you down as a company, and the way in which I was spoken to on the phone yesterday proved that.”

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Posted 6 years ago

“I dealt with Louis who was very efficient...except, they accepted my order (and took money) but then i was told i couldn't have what i wanted. (2 of my 4 choices were 'out of stock') This was a huge disappointment. i accepted an alternative as im attending a trade show so needed something, but to take the order in the first place was wrong IMO. I accept that perhaps it wasn't EBs fault per se as their supplier let them down. If i'd have got what i ordered i'd have given FIVE stars, but i can't. If it helps, Louis was easy to deal with and very apologetic about the order.”

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Posted 6 years ago

Hi, we are very sorry to hear about the fact that your order went slightly wrong and that you couldn't get exactly what you wanted. We would love to see you again in the future, many thanks for letting us know and giving us feedback.

Posted 6 years ago

“The initial quote, ordering and invoice process all worked fine, and the finished product (mugs) were good. However, the process of getting an acceptable artwork proof and therefore getting the process properly started was much more time consuming and difficult than it should have been. I was repeatedly sent poor quality proofs (artwork blurry, images off-centre) despite sending the images in the format requested, clearly explaining our requirements and giving detailed feedback after receiving each substandard proof. The person at Everything Branded who I dealt with (Jiten) rather than get to grips with the design issues, kept making comments including that he hasn't looked at his own company's website, that he hadn't checked the proofs from the designer before forwarding them to me, and repeatedly made the point about how busy he was. I would not use Everything Branded again.”

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Posted 7 years ago

“Great products at great prices but terrible service. Wouldn't use again for that reason.”

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Posted 7 years ago

“Having started off on a very positive note, with a good phone call with Liam Benson, it went downhill from there. I was promised samples, some of which still have yet to arrive. Communication was poor; I regularly had to chase for updates or information. Despite being offered tracking info for my order, which I said 'yes' to, I received nothing. Nor did I receive re-quotes for other items. Having placed a single order, I was left no option but to engage with an alternative provider for my remaining 3 items. Having started my procurement process weeks before I needed the items, the delays caused by dealing with you, had knock on effects when I approached an alternative provider. Everything was rushed and very stressful; but due to the fantastic assistance the other provider gave me, my items arrived the day before my event. I am sorry to say, it was not a great experience dealing with Everythingbranded at all.”

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Posted 7 years ago

“Dealt with a lovely young man called Tom, by phone and e-mail. Great to have someone to talk to! But it was a careless visual, with an upper case letter that clearly wasn't in my message. That was one slight delay. The payment was approved on 6/9/17 but then there was a complete failure to process the order until I rang up on the supposed day of delivery. We have gone ahead with the order nonetheless and look forward to receiving our bamboo mugs. Here's the demise of single use plastic and the reduction of plastic use overall!”

Helpful Report

Posted 7 years ago

Dear Frances Apologies for inconvenience caused, unfortunately our suppliers have to abide by our terms and on this occasion the supplier have let you and us down. We will be addressing the situation with them. On behalf of the company we apologise for inconvenience. In addition we have raised the visual issue with the design management team. Kind regards The Management

Posted 7 years ago

“Disappointing response following not receiving ordered items in time, accused of refusing a delivery that wasn't even made, not notified of failed attempt or contacted to try to rearrange (I doubt they were even attempted to be delivered) now have to wait over a week for the next delivery missing the opportunity / reason why I ordered them for marketing event. Will not use everything branded again.”

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Posted 7 years ago

“Lost items in the delivery and nobody cared about it. customer service really poor”

Helpful Report

Posted 7 years ago

Hi, Thank you for the review. We're sorry for the unfortunate situation. Although as soon as you reported the lost items we found the items within 30 minutes and organised them to be send out to you for next day delivery, it obviously isn't ideal that this was the case. The issue was UK Mail lost the label so the products were sitting in their depot. It’s an unfortunate situation even though we resolved the issue within half an hour of you letting us know you hadn’t received the products. If you would like to discuss this further please don't hesitate to get in touch. Kind regards The Management.

Posted 7 years ago

Everything Branded is rated 4.8 based on 7,040 reviews