Everything Branded Reviews

Name: Everything Branded
Address: Floor 1 & 2Peat House1 Waterloo Way, Leicester
Rating: 4.83

4.8 Rating 7,040 Reviews

97 %

of reviewers recommend Everything Branded

Company Reviews

Metrics

Info

4.8

Based on 7,040 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Everything Branded:

Everythingbranded.co.uk

Specialise in bespoke and overprinted promotional products for businesses around the world. Brands that we work with include household names such as Samsung, the NHS, ITV, Tetley, BAE Systems, Gala and Lufthansa - just to name a few!

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Everything Branded 5 star review on 30th October 2024

Everything Branded 5 star review on 23rd October 2024

221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We placed an £800 order in August 2024 but it never arrived. Over 4 months later we've received neither a refund nor the order. The company claimed they tried to deliver it but we did not receive any dispatch or tracking information and then the company later said our order was lost and offered a refund but after chasing several times no refund has been received.”

Helpful Report

Posted 2 months ago

I'm really sorry to hear about your disappointing experience, and I completely understand your frustration. This is certainly not the standard of service we strive to provide. Your feedback is important, and I’d like to ensure that your concerns are properly addressed. Could you please reach out to us directly with your order details, so we can investigate further and try to resolve the issue as quickly as possible at customercare@everythingbranded.co.uk We value your business and would appreciate the opportunity to make things right.

Posted 2 months ago

“I ordered T-shirts, mugs, and water bottles worth £1,417.20 for a corporate event on November 20th. Despite confirming delivery for that date, they later provided delivery dates on November 21st and 26th—after the event. We requested delivery directly to the venue on the 20th, which they initially agreed to. On the 19th, they claimed the items were delivered but provided proof showing £350 worth of items abandoned on the road, stating they “did not know whom to hand it over to.” The remaining items are still undelivered, and customer support has been unhelpful, refusing a refund or taking accountability. They blatantly claimed, "they have no control over delivery." Having worked with many vendors across different countries, this has been our first and worst experience to date. EverythingBranded lacks professionalism, offers no concrete proof of delivery, and takes no responsibility for their mistakes.”

Helpful Report

Posted 3 months ago

“I ordered t shirt. And business card it's not good quality for t shirt. And the business card takes longer. It's worth، £500. Not recommended them.”

Helpful Report

Posted 4 months ago

Hi Ibrahim Thank you for taking the time to leave us your feedback. We are sorry to hear that you have not had the best experience with us, we would love to look into this further for you, if you would kindly reach out to us with all of the details at customercare@everythingbranded.co.uk, we will investigate this issue further. Many thanks, The Customer Care Team.

Posted 4 months ago

“Would give this company zero stars if that was an option. They sent us stock with the logo printed upside down and refused to fix the order, no refund, very poor communication. We now have no promotional material we can use for an important exhibition we have coming up. Will not use this company ever again, would not recommend anyone to use this company.”

Helpful Report

Posted 4 months ago

Hi Fiona, We are sorry you had issues with your products. This has been escalated and will be looked into by a member of the team. EverythingBranded Customer Service

Posted 4 months ago

“I had the worst experience with Everything Branded. They did not label my boxes properly (I reminded many times) and they were lost because of this. £1700 were thrown away and noone took responsibility for that. I do not recommend this company.”

Helpful Report

Posted 4 months ago

Hi Julia, We are sorry you had issues with the delivery of your products. A member of staff will be looking into this immediately to find a suitable resolution. EverythingBranded Customer Service

Posted 4 months ago

“Terrible Experience - Missed Deadline, Poor Customer Service, and Damaged Goods We placed an order and paid as instructed, with a guaranteed delivery date for an important event. They accepted the payment, received our artwork, and once again confirmed delivery in time for the event. However, the very next day, we were informed that the merchandise would not arrive in time but rather four days after the event. These were basic items like pens and tote bags, with a promised quick turnaround. Upon hearing of the delay, we immediately canceled the order as it would no longer serve its purpose. Despite this, they refused to issue a refund and even went ahead and processed the orders less than two hours after the cancellation. To make matters worse, the packaging arrived so badly damaged that half of the pens we ordered were missing due to a gaping hole in the box. They are now refusing to refund and despite chasing them them twice for a response, I’m still waiting patiently for them to reply to any of my emails to sort the matter and apologise for the poor service. Overall, a very frustrating and disappointing experience. I wont be using them again going forward. If I could give 0/5 for customer service I would however the score only starts at 1.”

Helpful Report

Posted 5 months ago

“I ordered a single sample item 5th June, heard nothing, chased up twice, fobbed off with 'will pass on to sales' phoned 17th June and only after persistence told the item is not sold by Everything Branded and they would look at refunding my money. At no point did anyone get back to me, despite promises. Absolute waste of space, try someone else.”

Helpful Report

Posted 8 months ago

“Normaliya Mocado is poor at communication and is very misleading. If you are speaking to her, consider changing your contact unless you're happy not knowing anything that's going on. Did not listen, did not give updates and does not take accountability.”

Helpful Report

Posted 9 months ago

“Ordered cotton tote-bags and mugs with our company branding in plenty of time. The tote bags arrived printed in the wrong colour, and our mugs were swapped for someone else's so we got the wrong branded mugs. Uplift and re-delivery was a total screw-up with promise after promise until available time ran out. So, two products ordered and none delivered satisfactorily leaving us high and dry for a major event. Seriously unimpressed.”

Helpful Report

Posted 9 months ago

“Very poor experience dealing with this company. Lack of effective communication and then delivery of a product that was below the standard I expected. Dealing with them after this poor experience was again not good. A 50% refund was given on the product when a 100% refund should have been given. I have learned a lot from dealing with them and I will go to a smaller family run company for any future branding requirements.”

Helpful Report

Posted 11 months ago

“This company is a total scam, shows prices online but when you go to order the quote a price three times as much! Plus the woman on the phone didn't even know where the company was based and said is was in LIE - Chester, lol! its all a big lie and a scam so avoid at all costs! You can not order online, you have to order over the phone, very dodgy.”

Helpful Report

Posted 1 year ago

“We ordered 500 advertised "bike stands" from this company and I quote from their website that they "will prevent your bike sinking into soft ground". From the start, we specifically stated these were for a charity event which we were donating to and we'd need them for Christmas. The order was finalised and paid for on the 17th of November. A sample photo was sent on the 6th of December. The logo and design looked all OK, and we were happy with the design (albeit a bit small but we didn't mind this). On the 13th of December all 500 were received, however, I emailed them straight away to express our surprise and disappointment.... The "bike stands" are a soft silicone rubber, which is extremely soft and flexible. It wouldn't be difficult to figure out that such a soft compound will just sink into the ground and is not by any means suitable for holding 150+kg motorcycles on its side stand. Had we have known that they were made of rubber, we would not have ordered them. If you look at the typical materials for a motorcycle stand puck, they start off as an ABS plastic, something more solid and capable of stopping a bike from sinking into the ground. This proved even more problematic for us due to the promises we had made for a charity event with just a couple of weeks to go to find an alternative. The last thing that we want is these riders’ pride and joy sinking into the ground and our company as printed on the puck being responsible for it. I sent all videos and photos to demonstrate the unsuitability of the product on the 18th of December. Followed up again on the 20th of December. Followed up again on the 2nd of January 2024. And as I write this today (6th January) it has been almost 3 weeks since we've had any correspondence from EverythingBranded, in particular I name "Jake" and "Jay" who were meant to be dealing with our complaint.”

Helpful Report

Posted 1 year ago

“Utterly shambolic. They've taken the money but over a month after the order was place there is no product, no delivery information, no refund, no communication. The live chat and telephone service (both presumably run by third-parties) make promises of email or telephone follow-up that never comes. If it goes on any longer, the next stop will be a report to the police for fraud.”

Helpful Report

Posted 1 year ago

Hi Rob, Firstly, our sincere apologies for the below-par experience you have had with us. We always aim to deliver the best possible experience for all our customers but unfortunately, this was not displayed here. Your case has been forwarded to a sales team leader who will be looking into this immediately to find a suitable resolution for you as soon as possible. We appreciate your feedback and will be sure to take it on board to improve our customer service for all customers in the future. Apologies once again, and we hope to hear back from you again soon. - EverythingBranded Customer Service

Posted 1 year ago

“What kind of company is this!!! seems like they don't want your business!! been trying to place an order since yesterday and all we get is someone will call you!!! They have an outside company that answers the call and says I will pass on the message and get someone to call you back without any time frame! They ask you to fill out the form on the website but it doesn't give any reference number same on the chat when it works! I hope you will take this feedback and do something with it! All I would say to everyone who needs items urgently good luck using this company!”

Helpful Report

Posted 1 year ago

Hi there, Apologies for the delay in getting back to you - a member of staff is looking into this now and will get back to you as soon as possible. As you can see from our thousands of 5-star reviews, customer service is one of our top priorities and we always try to ensure every customer is delivered a world-class experience. Thanks for your feedback - we will take this on board to improve our service and deliver better experiences to all our customers. - EverythingBranded Customer Service

Posted 1 year ago

“Disorganised and useless. Having multiple items printed and all have gone wrong. Was under the impression that everything was being printed having been signed off and paid, but over a week later they're losing emails, and nothing is in production despite assurances it was. I'm now 36 hours away from our largest event of the year with no stock, and I'm cancelling half my Christmas pre-orders as Everything Branded is unable to produce what had been agreed. Waste of time. AVOID.”

Helpful Report

Posted 1 year ago

Hi there, We sincerely apologise for all the issues you have stated above. We always hold ourselves to the highest standards of customer service and satisfaction, and unfortunately, this was not the case here. Your feedback has been passed on to a team leader, who will be looking into this immediately to find a suitable solution as soon as possible. Thank you for your feedback - we will be sure to take this on board to improve our services for all customers. - EverythingBranded Customer Service

Posted 1 year ago

“I previously gave a very high rated review of my experience with Everything Branded and Sam, our Account Manager but as the time has now come when I was assured our order would arrive that has changed significantly. Sam continues to attempt to be so very helpful but not really, not at all. I have already wasted enough time on this so I am summing up. Originally I was not going to pursue the order because of timing but Sam gave me a call and assured me it would be delivered in time. I was very clear from the get go about my absolute deadline of Nov. 15th. I reached out to him last week to find out the shipping details and he came back saying it will be shipped on the 8th. This week it turns out the factory is having supply issues and the batteries haven't arrived so the order will be delayed until Nov. 25th but good news another factory has 50 of them they willing to sell us at a reduced rate that MAY get in by next week. I respectfully request to cancel the order and am told it's not a possibility. I was explicit on my deadlines, assured they would be here and now they can't be completed because the factory is having supply issues, the order isn't even close to being shipped and the last communication today broaden the completion from one day to expand almost a full week. This situation calls for an order cancelation and refund.”

Helpful Report

Posted 1 year ago

Hi Vanessa, Firstly, we apologise for the issues you have stated above. We always hold ourselves to the highest standards of customer service and satisfaction, and unfortunately, this was not the case on this occasion. A member of staff will be looking into this immediately to find a suitable solution. Thank you for your feedback, and apologies once again. - EverythingBranded Customer Service

Posted 1 year ago

“If you want poor quality, use this company. We ordered bags that we paid for, were not made to our spec, and were printed in a way that rendered the finished production unusable. Print was uneven, rendered with a final color that was not to spec, and the overall quality was terrible. We didn't even ship the final production because it was unusable. When we asked for a partial refund, we were basically told no. I repeat - do not use or trust this company.”

Helpful Report

Posted 1 year ago

Hi there, Firstly, we apologise for the issues you have stated above. We always hold ourselves to the highest standards of customer service and satisfaction, and unfortunately, this was not the case on this occasion. A member of staff will be looking into this immediately to find a suitable solution. Thank you for your feedback, and apologies once again. - EverythingBranded Customer Service

Posted 1 year ago

“Looked on the website to buy some branded gin glasses and sent an enquiry in. The sales rep sent back everything but a gin glass quote, so I went back to her again to say I asked for a gin glass cost. She then told me that they no longer stock gin glasses. Explained maybe she should have started with that! She then just replied and said thanks for your response!! Rude customer service and attitude, great service from Normalya Mocado”

Helpful Report

Posted 1 year ago

“I'm disappointed by the absence of a delivery date for my recent order and the unresponsiveness of your customer service team. I placed my order for straws on 31 August and have not received any information regarding its expected delivery. Additionally, my attempts to reach out to customer service for assistance have gone unanswered. Can you please assist me promptly?”

Helpful Report

Posted 1 year ago

“Ordered from Everything Branded - delivered on time and to a very tight deadline, great...... however 83 of the 250 ordered were incorrectly printed on the business logo to read Ali instead of All - contacted the company immediately no response for two months - and only then due to us following it up and cc'ing the company into the email rather than just the rep. Anyway back and forward emails wanting the same pictures of the printing error resent and then they ask for a photo of all 83!! really, as if anyone in business has the time to faff with all of that - DO NOT ORDER WITH THIS COMPANY go somewhere where they will treat you fairly and appreciate your business!! Total joke.”

Helpful Report

Posted 1 year ago

Hi there, thank you for taking the time to let us know about your experience. We apologise for all of the inconveniences you have faced in the process of ordering with us. As you can see from our 6500+ other reviews, we always aim to ensure our customers receive the best experience and highest quality of products possible. We take customer feedback very seriously and will take this feedback on board to make things better in the future. Please also feel free to reach out with any further feedback and suggestions. - Customer Service, EverythingBranded

Posted 1 year ago

Everything Branded is rated 4.8 based on 7,040 reviews