Evergreen Direct Reviews

Name: Evergreen Direct
Address: Evergreen House, Outgang Lane, PICKERING, North Yorkshire
Rating: 4.69

4.7 Rating 2,049 Reviews

94 %

of reviewers recommend Evergreen Direct

4.7

Based on 2,049 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01751417776

Email:

enquiries@evergreendirect.co.uk

Location:

Evergreen House,
Outgang Lane,
PICKERING
North Yorkshire
YO18 7JA

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Evergreen Direct 5 star review on 17th March 2025

Mrs C Goodchild

Evergreen Direct 5 star review on 10th March 2025

Sally Davies

Evergreen Direct 5 star review on 8th March 2025

Carole Eldred

1118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot recommend this company highly enough - products arrived within 48 hours. The box spirals are just lovely and we are delighted. They were most beautifully packed and I shall not hesitate to recommend Evergreen Direct.”

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Posted 4 hours ago

Thank you so much for your amazing 5-star review, Rosie! We're absolutely thrilled to hear that you received your order so quickly and that you love the box spirals. Your high recommendation means the world to us, and we can't wait to serve you again in the future!

Posted 4 hours ago

“Excellent service, items arrived the next day. They are so realistic and beautiful. Highly recommend this Company!”

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Posted 1 month ago

Thank you so much for your wonderful 5-star review, Ann! We are absolutely delighted to hear that you were pleased with our service and that your items arrived promptly. It's fantastic to know that you find our products beautiful and realistic; we strive to provide the best quality for our customers. Your recommendation means the world to us and reinforces our commitment to excellence.

Posted 1 month ago

“I bought tehe fern box and felt that grases would impovè it. Very happy the quality.”

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Posted 7 months ago

Thank you for the picture by adding the grasses it really has added another dimension to an already stunning display. Great job

Posted 7 months ago

“The telephone sales adviser was great very helpful as we all know it's difficult to imagine something on the website than in real life the hanging baskets look fabulous but found the a little expensive”

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Posted 8 months ago

Dear Nico,Thank you so much for your fantastic 5-star rating of Evergreen Direct! We are thrilled to hear that you had a great experience with our telephone sales adviser who provided you with all the assistance you needed. We completely understand that it can sometimes be challenging to visualize a product from a website, but we are delighted that the hanging baskets turned out to be fabulous for you. Furthermore, we appreciate your feedback regarding the pricing. While we strive to offer exceptional quality, we also understand the importance of ensuring our prices are competitive. We will take your comments into consideration as we continue to improve our products and services. Thank you once again for your kind review. We truly value your support and hope to serve you again in the future. Warm regards, Evergreen Direct team

Posted 8 months ago

“good quality artificial plants and flowers delivered quickly. free postage. have placed repeat orders as so good.”

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Posted 10 months ago

Thank you so much for your glowing 5-star rating of Evergreen Direct! We sincerely appreciate your kind words and are thrilled to hear that you consider our products to be of good quality. We take pride in delivering top-notch artificial plants and flowers promptly, offering free postage to our valued customers like you.

Posted 10 months ago

“Very pleased with my purchase. Quick delivery and well packaged and look very realistic.”

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Posted 11 months ago

Thank you so much, Donna, for your fantastic 5-star rating of Evergreen Direct! We truly appreciate your kind words and positive feedback. We're delighted to hear that you are very pleased with your purchase. Our team is committed to ensuring quick delivery and carefully packaging our products to guarantee they reach you in the best condition. We're thrilled that our artificial plants look incredibly realistic to enhance your space. Thank you again for your support, and we look forward to serving you in the future!

Posted 10 months ago

“Such a brilliant company. Thes best artificial plants I have ever purchased. They even potted them up for me so I didn't have that faff when they arrived. Service perfect, delivery quick! Thank you Evergreen!”

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Posted 1 year ago

Dear Samuel,Thank you so much for your fabulous 5-star rating of Evergreen Direct! We truly appreciate your kind words and are thrilled to hear that you think we are such a brilliant company. It's fantastic to know that our artificial plants were the best you have ever purchased, and we are delighted that you were pleased with our potted arrangements. Providing a hassle-free experience is our goal, and we're glad we could deliver on that for you. Thank you for acknowledging our excellent service and prompt delivery. We are grateful for your support! Sincerely, The Evergreen Direct Team

Posted 1 year ago

“Fabulous products, bought 2 cypress spiral trees with black cubico pots and all are of high quality and look great! We had a product missing originally, due to 3rd party delivery hub, but resolved by Evergreen Direct within 24 hours. We will be ordering bespoke hedging in the spring. Thank you Sam for all your help. 5***** products with 5***** service.”

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Posted 1 year ago

Thank you for your lovely review. We are glad your problem was resolved efficiently. We look forward to your returning custom

Posted 1 year ago

“This is the 3rd order I've placed for artificial plants. They have a good range to choose from, they're very attractive & make fabulous displays for areas where it's not practical to have living plants. They also deliver very quickly”

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Posted 1 year ago

Thank you so much for your 5 star rating! We really appreciate your loyalty and are glad to hear that you have been pleased with your orders of artificial plants. We are thrilled that our range gives you the chance to create gorgeous displays like the one you shared a photo of! We love it when customers can be creative and use our products to make their own displays.

Posted 1 year ago

“Faultless Faux. After years/ Decades of repeatedly replacing shrubs and trees etc in the garden, I discovered Evergreen Direct and wow what a transformation. Everything is delivered within a few days of ordering. Great selection of products,faultless customer service. Thanks Sam.”

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Posted 1 year ago

Thank you so much, Carol, for your wonderful 5-star rating of Evergreen Direct! We appreciate your loyalty and feedback and are thrilled that our products have made such an impactful transformation to your garden. We look forward to continuing to provide you with products and excellent customer service in the future. Thank you once again!

Posted 1 year ago

“Great quality, very realistic had no problems so not really needed customers service except when a car ploughed into one of our plants. The pot was needlessto say destroyed but as you can see from the video the plant itself is fine even though it was under the car. Emailed customer service to enquire about purchasing replacement pot Sam was terrific and they are kindly sending an insert with it for us. We also purchased a hedge which we loved.”

Evergreen Direct 5 star review on 8th August 2023

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Posted 1 year ago

Thank you for such a lovely review. We were sorry to hear about the demise of your poor planter and glad that we could help again

Posted 1 year ago

“A pleasure to buy from Evergreen. Just like companies used to be in the good old days when customer service meant something. From the great advice at point of contact, to the excellent, well-priced product delivered promptly, this was a completely pleasurable experience. No hesitation in recommending them.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Evergreen Direct! We are thrilled to hear that you had a "completely pleasurable experience", and that you would happily recommend us to others! It is wonderful to hear that we provide the excellent customer service and product quality that reminds you of the "good old days". We are delighted that you enjoyed shopping with us and look forward to helping you again in the future.

Posted 1 year ago

“Excellent product Buxus Balls”

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Posted 1 year ago

“Called yesterday afternoon enquiring about outside trees. Sam was extremely helpful advising me what type of tree for outside and tub. We are not quite ready to put it up yet but had it out box and looks great. Ordered yesterday afternoon and it arrived 9am this morning excellent service and great price. Would recommend yous company to others.”

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Posted 1 year ago

Thank you so much, John, for the 5 star rating! We are pleased to hear that Sam was helpful in recommending the right type of tree for your needs.

Posted 1 year ago

“Start to finish Evergreen Direct were excellent. From the initial contact asking for help with individual plant selection, through placing the order, to aftersales (when I discovered I had over-ordered and needed to return some plants), Evergreen were outstandingly helpful. Couple this with exceedingly competitive prices and beautifully manufactured, realistic plants, I cannot recommend more highly.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Evergreen Direct. We are thrilled to hear your positive feedback! It was our pleasure to provide outstanding help throughout the process from purchase to aftersales, and we are glad our competitive prices and high quality products helped to make your experience with us as positive as possible. We appreciate you and your support!

Posted 1 year ago

“Thank you to the team at Evergreen. I purchased several items including Buxus Shrubs and could not be more pleased with them. I was a little unsure as to how to make the shrubs look right when they arrived but after a phone call to a lovely lady who explained how to 'dress out' the branches they look great. My garden is looking fantastic and I will buy again. I am not able to look after real shrubs properly due to age and these items have bought joy back to the space.”

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Posted 1 year ago

Thank you so much for your 5-star rating, Sheila! We really appreciate the kind words and are delighted that you have been so pleased with your purchases and our customer service. We look forward to continuing to bring joy to your garden and thank you for being a loyal customer!

Posted 1 year ago

“Fantastic Service and products I ordered them last Friday for Mother’s Day My mum received her hanging basket today she phoned me five minutes after delivery absolutely thrilled 💕💕she thought they were real 😘😘 she is 86 years young we live 500 miles away and it’s difficult to know what to buy her Thinking what she would like next time”

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Posted 2 years ago

Thank you so much for the wonderful 5-star rating. Its great to hear that your mum was thrilled with the hanging basket and that you were able to get her a fantastic gift from all that distance away! Thank you for your kind words and glad we could be part of creating a lovely Mothers Day present

Posted 2 years ago

“The most pleasant experience i have ever had when dealing with suppliers. 5* service!!! Sam has been extremely helpful from the very beginning of my enquiry till the very end. I was guided through every single step of installing the UV plants. Also Sam helped to design window boxes for us which looked absolutely amazing. I am really happy with the service and how helpful the team is. I highly recommend Evergreen Direct to everyone and i will definitely be buying more!”

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Posted 2 years ago

Thank you for such a lovely review. Sam is a super asset to the company and glad she supported you through your purchase. We look forward to your return custom

Posted 2 years ago

“Ordered Mother in Law Tongue Plant, it arrived today and I am 100% delighted! It is so realistic! You would never know this was artificial. I looked at many websites before ordering and am so glad I chose Evergreen! Great price too! Thank you!”

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Posted 2 years ago

Thank you Maureen for your lovely review. We are glad you like your Mother in Law Tongue, its is a great product.

Posted 2 years ago

“Amazing! The most realistic fake plants I have seen. Thank you Evergreen for more great products and always being at the end of the phone for advice.”

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Posted 2 years ago

Hi Florence, thank you for a lovely review and taking the time to leave a comment. We always to provide the best possible customer service and are on hand to give support and advice. We are glad you liked your plants we aim to only supply the highest quality products.

Posted 2 years ago

Evergreen Direct is rated 4.7 based on 2,049 reviews