Evergreen Direct Reviews

Name: Evergreen Direct
Address: Evergreen House, Outgang Lane, PICKERING, North Yorkshire
Rating: 4.70

4.7 Rating 2,047 Reviews

94 %

of reviewers recommend Evergreen Direct

4.7

Based on 2,047 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01751417776

Email:

enquiries@evergreendirect.co.uk

Location:

Evergreen House,
Outgang Lane,
PICKERING
North Yorkshire
YO18 7JA

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Evergreen Direct 5 star review on 18th October 2024

Rob King

1094

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed with cyclamen plants”

Helpful Report

Posted 7 years ago

I am sorry to hear you are not happy with the Cyclamen plant you ordered from us. Plants are similar to clothing due to them being made of a silk material, when packaged they do crease a little and need time to hang for the plant to resume to their natural shape (this usually takes a few days) this really transforms the plant. We do have lots of close up images of the Cyclamen plant on our website but I understand that is is not always easy to appreciate exactly what a product is like when viewing on a screen. If you would like to return the Cyclamen plant back we will immediately credit the card you made payment on. Kind Regards, Evergreen

Posted 7 years ago

“Beautifull”

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Posted 7 years ago

“Palm very realistic and as advertised. Delivery was excellent.”

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Posted 7 years ago

“GREAT PRODUCTS SUPERB SERVICE”

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Posted 7 years ago

“Well packaged and very good quality products.”

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Posted 7 years ago

“Next day delivery well packed nice product would use again”

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Posted 7 years ago

“Amazing Thankyou so much .Stunning and very fast delivery”

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Posted 7 years ago

“Speed of delivery was 1st class and quality of the plant”

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Posted 7 years ago

“Excellent service with fast delivery and easy to use. Our artificial wall looks great!”

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Posted 7 years ago

“Very fast delivery and good quality, realistic fern. Very pleased”

Evergreen Direct 5 star review on 28th April 2017

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Posted 7 years ago

“The quality of my palm tree was excellent”

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Posted 7 years ago

“I am delighted with my evergreen Trees, which are now in my window box. They look absolutely real, and joy of joys I don,t have to water them! very fast delivery and helpful advice on the phone.”

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Posted 7 years ago

“Wonderful quality at a good price.”

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Posted 7 years ago

“I am delighted with my purchases and have placed another order. The quality of the plants is excellent and so realistic. The service and delivery brilliant, I cannot recommend this company highly enough. Chris Lawrence”

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Posted 7 years ago

“Quick delivery, good product, haven't placed it in garden scheme as yet but its going to look good”

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Posted 7 years ago

“Absolutely amazing quality, lifelike and absolutely delightedwith purchase”

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Posted 7 years ago

“Excellent and very professional service and product. Except for the delicate delivery man.”

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Posted 7 years ago

“Thank you for my lovely palm tree its great looks really tropical and like a real palm tree very pleased.”

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Posted 7 years ago

“Give some low maintenance colour to the garden.”

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Posted 7 years ago

“Having had great artificial baskets from other suppliers in the past but unfortunately lost the company's details. I decided to order 2x hanging baskets from evergreens. Delivery was ok, allowing for the fact the order was over a bank holiday it order arrived within a week. Was very disappointed with the actual products though, we feel that they look to much like plastic especially the trailing ivy. They look no better than what I have seen at the car-boot sale for half the price. From a distance they are acceptable but as these baskets are on our patio area we walk past them & see them within a few feet. If it was not for the fact that it would be to much hassle, I would take them car-boot & sell for £10 to put towards something that looks more realistic. Very Disappointed. David Reynolds”

Helpful Report

Posted 7 years ago

Good Morning David, Thank you for taking the time to leave feedback. I am very sorry to hear that you are disappointed in your artificial hanging basket especially as this is one of our most loved products. We pride ourselves on the quality of our products especially our handmade items which our hanging baskets are. We would love the opportunity to rectify this for you and leave you as a happy customer so please get in touch to arrange a refund or exchange. The best way of doing this is to give us a call on 01751 417776. Kind Regards, Georgina

Posted 7 years ago

Thank you for taking to time to send us feedback. We do not like to have a dissatisfied customer so please get in touch with us so we can arrange an exchange or refund on this order for you. We do our best to put lots of pictures on our website with close ups of the product to avoid any disappointment when products are delivered put I appreciate it's not always easy to get the full picture of a product when viewing on the screen. For this reason we have a no quibble returns policy, please give us a call on 01751417776 if you would like to arrange this. Kind Regards, Georgina

Posted 7 years ago

Evergreen Direct is rated 4.7 based on 2,047 reviews