Evergreen Direct Reviews

Name: Evergreen Direct
Address: Evergreen House, Outgang Lane, PICKERING, North Yorkshire
Rating: 4.69

4.7 Rating 2,049 Reviews

94 %

of reviewers recommend Evergreen Direct

4.7

Based on 2,049 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01751417776

Email:

enquiries@evergreendirect.co.uk

Location:

Evergreen House,
Outgang Lane,
PICKERING
North Yorkshire
YO18 7JA

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Evergreen Direct 5 star review on 17th March 2025

Mrs C Goodchild

Evergreen Direct 5 star review on 10th March 2025

Sally Davies

Evergreen Direct 5 star review on 8th March 2025

Carole Eldred

1118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately our experience has been poor. Some of the product pictures are misleading so, **read the small print** and if that doesn't help, contact the company before you make a purchase! We submitted a trial order with a view to using Evergreen Direct for our fast expanding events planning and hospitality businesses. We were disappointed when the order arrived as it wasn't as expected (note: there have been previous comments in reviews regarding this). The after-sales customer service became a bit of a battle with, what can only be described as, an argumentative member of staff. It took a number of emails to provide us with basic, helpful information which resulted in additional costs. Two of the bushes had leaves missing which we found in the bottom of the box but due to the difficulty with after-sales, we'd already decided at this point not to place further orders and therefore didn't raise this problem. We are raising it now to alert others to what we feel is a quality issue. Had the after-sales service been a more positive experience, this review could have been prevented.”

Helpful Report

Posted 1 year ago

Dear Alison, I am so very sorry to hear how disappointed you have been with the products and service you have received. I take all such complaints seriously and have explored what the issue was with the products and tracked all correspondence between you and our customer care manager. I see the problem was you ordered one of our bushy buxus balls which you were expecting to receive in a pot but you recieved the product on a stem only. We offer the service of adding a pot to most of our products online so on the listing we have pictures of them with and without a pot. In the description, we explain the process that you can order the product only if you have your own pot at home or for customers that are looking to plant directly into the earth. Alternatively, if you would like to take advantage of the potting-up service we have a range of planters to select from. I can see that if the product description was not read and you bought based on browsing the pictures only this may message may not have been communicated to you which would explain your disappointment. I have looked at the correspondence with our customer care manager who sent across some information on how you could resolve the issue with instructions on how you can plant the product into both your own planter at home or the earth, and also directed you to the product description which outlined the aforementioned potting process. I can't detect any hint of anger in the emails but if I am missing anything then please do sent this in directly to me at enquiries@evergreendirect.co.uk Our bushy buxus balls in one of our customer's favorite products with a 5* reviews. All reviews attached to this product are positive. https://www.evergreendirect.co.uk/artificial-plants-c2/topiary-plants-c27/artificial-bushy-buxus-ball-p79 Beauty of course is in the eye of the beholder and if you are still dissatisfied with this product then please do return this to us and we can either swap it for a potted item or refund it for you. Kind Regards, Georgina

Posted 1 year ago

“Not quite as bushy as the advertised tree on the website . Needs More branches .”

Evergreen Direct 3 star review on 10th April 2023

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Posted 1 year ago

Many thanks for taking the time to review. We are so sorry to hear you are disappointed with the olive tree. To help it look bushier we would recommend dressing the foliage out a little more by separating all of the branches and pulling into the position you would like this to display. If this does not provide sufficient volume to the foliage then please do return it to us and we can either exchange or refund this item for you. Kind Regards, Evergreen team

Posted 1 year ago

“Given the price of the product and it’s advertised for outside spending over £300 on 2 Buxus Spirals I expected the product to last longer than 2 years we purchased on 5th March 2021 . It is beyond repair having snapped off at the base . The manufacturer has no interest in replacing and Evergreen Direct have offered me 10% on any future order.”

Helpful Report

Posted 2 years ago

Hi Cathy, I am so sorry to see that these have snapped. Please let me reassure you that if these had snapped within the warrenty period we would have replaced these without question but your warrenty expired over a year ago. We did submit these pictures to the manufacturer because like you, we were disappointed. Sadly they were not able to replace for you since the warranty had expired so long ago. Kind Regards, Georgina

Posted 2 years ago

“Fantastic Service and products I ordered them last Friday for Mother’s Day My mum received her hanging basket today she phoned me five minutes after delivery absolutely thrilled 💕💕she thought they were real 😘😘 she is 86 years young we live 500 miles away and it’s difficult to know what to buy her Thinking what she would like next time”

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Posted 2 years ago

Thank you so much for the wonderful 5-star rating. Its great to hear that your mum was thrilled with the hanging basket and that you were able to get her a fantastic gift from all that distance away! Thank you for your kind words and glad we could be part of creating a lovely Mothers Day present

Posted 2 years ago

“Ordered Mother in Law Tongue Plant, it arrived today and I am 100% delighted! It is so realistic! You would never know this was artificial. I looked at many websites before ordering and am so glad I chose Evergreen! Great price too! Thank you!”

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Posted 2 years ago

Thank you Maureen for your lovely review. We are glad you like your Mother in Law Tongue, its is a great product.

Posted 2 years ago

“Amazing! The most realistic fake plants I have seen. Thank you Evergreen for more great products and always being at the end of the phone for advice.”

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Posted 2 years ago

Hi Florence, thank you for a lovely review and taking the time to leave a comment. We always to provide the best possible customer service and are on hand to give support and advice. We are glad you liked your plants we aim to only supply the highest quality products.

Posted 2 years ago

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Posted 2 years ago

“Although the 3 ball box shrubs with timber stems are sold as being suitable for outdoors, they are most definitely not. My first order of 3 trees (£450 approximately) lasted just over 12 months before they rotted away and fell over. These were replaced and I repotted them to ensure that water could not sit around the base. These lasted about 18 months before rotting from the top. Replacement was declined as the warranty had expired. I did have recourse under the trade descriptions act, but decided not to pursue it.They are for indoor use only, and to sell them as suitable for outdoors is misleading.”

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Posted 2 years ago

Thank you for taking the time to write your review. We are sorry that your experience at Evergreen Direct didn’t quite match your expectations. At Evergreen our products hold a 12 month warranty and this was upheld in the initial replacement. Again, thank you for your valuable feedback, we can use this to deliver an even better experience.

Posted 2 years ago

“I read some negative reviews but my own personal is 5 star. Good price, excellent product, fast delivery.”

Evergreen Direct 5 star review on 2nd August 2022

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Posted 2 years ago

Thank you so much for your kind words. We really appreciate you taking the time out to share your positive experience you had with our company, and we are delighted you are happy with your product. The picture is stunning Thank you

Posted 2 years ago

“Great costumer service , particularly from Jenny…. Thank you”

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Posted 2 years ago

Thank you so much for your kind words. We really appreciate you taking the time out to share your positive experience with us — and we agree Jenny is a star!!

Posted 2 years ago

“Absoluteley beautiful hanging basket ,very lifelike ,huge in size and excellent quality ,highly recommend”

Evergreen Direct 5 star review on 18th April 2022

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Posted 2 years ago

Thank you for taking the time to provide us with feedback - what a lovely picture. We are glad you like your product it looks lovely and impressive in situ. Evergreen Direct

Posted 2 years ago

“I purchased 2 hanging baskets recently. Delivered quickly, well packaged. I am so pleased with how realistic they look, and contained a lot of plants.”

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Posted 2 years ago

We really appreciate you taking the time out to write such a lovely review, thank you. Delighted to hear how happy you are with the service you have received and also with your product

Posted 2 years ago

“My hanging baskets arrived today and I was so pleased with the quality. I will definitely be back to order more plants and to recommend to friends and family.”

Evergreen Direct 5 star review on 16th March 2022

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Posted 3 years ago

“The deluxe large hanging basket is absoluteley beautiful ,very realistic and full of flowers highly recommend”

Evergreen Direct 5 star review on 8th March 2022

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Posted 3 years ago

“Really happy with the quality of products and the service too. Very fast to respond to any queries and quick delivery also! highly recommended!”

Evergreen Direct 5 star review on 4th February 2022

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Posted 3 years ago

“Absolutely stunning Hanging Basket. That good,I ordered a 2nd one. Looks so real. Looks amazing. Delivery was excellent,2 days. Packaging was perfect. Thankyou.”

Evergreen Direct 5 star review on 16th January 2022

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Posted 3 years ago

“No communication regarding delivery details despite my phone calls and emails (phone not answered). I paid to have the large palm pre-prepared in a large pot. I only has 12 hours notice from the delivery company with no option to change delivery. Palm arrived on its side. All the decorative stones were out of the pot, in the cardboard, in lots of clumps of sticky mess. Very disappointing. I never received one reply from this company.”

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Posted 3 years ago

I am so very sorry to hear APC have provided such substandard service here. It's infuriating, as in this instance we are both a customers of APC, and they have let you down as the end user and us down as a business. Their lack of care does not deliver the good customer experience we work hard to uphold or reflect well on us as a company. I will be feedback both of our disappointment in this.

Posted 2 years ago

“Absolutely fantastic. We have three of them hiding a hideous fence and forming the perfect backdrop for video appointments. The communications and punctuality of delivery were second-to-none. Thank you.”

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Posted 3 years ago

“Very happy with my purchase and good value for money - faux ivy garland”

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Posted 3 years ago

Evergreen Direct is rated 4.7 based on 2,049 reviews