Evergreen Direct Reviews

Name: Evergreen Direct
Address: Evergreen House, Outgang Lane, PICKERING, North Yorkshire
Rating: 4.70

4.7 Rating 2,047 Reviews

94 %

of reviewers recommend Evergreen Direct

4.7

Based on 2,047 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01751417776

Email:

enquiries@evergreendirect.co.uk

Location:

Evergreen House,
Outgang Lane,
PICKERING
North Yorkshire
YO18 7JA

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Evergreen Direct 5 star review on 18th October 2024

Rob King

1094

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks Evergreen for you lovely service. I searched long and hard for the best value product I could, and found Evergreen. I was worried that the quality/service my not be up to scratch due to the massively lower price compared to other suppliers I found online. I shouldn't have been worried I now have the most realistic artificial hedge, vertical garden and bay trees in my hotel. Many visitors ask where we got them from and I tell them Evergreen with high recommendations.”

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Posted 8 years ago

“Very pleased with my purchase. Good communication from both Evergreen and the Courier company they use. My artificial flower boxes arrived beautifully packaged, ensuring there was no damage whatsoever. Would definitely use Evergreen again.”

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Posted 8 years ago

“Great service and excellent quality products.”

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Posted 8 years ago

“Friendly and quick delivery ..”

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Posted 8 years ago

“Terrible customer service. We phoned Customer Service & they confirmed we could specify delivery for a day the following week as we would be away until then then. When we ordered we specified delivery for the next Monday but they delivered on the Friday beforehand. This has caused us significant problems. When I complained Customer Service said it was the delivery companies fault and nothing to do with Evergreen. They also said they couldn't monitor deliveries by their delivery company because they closed on Saturdays which is irrelevant as the delivery was on a Friday. A company that treats customers with such disdain does not deserve to be in business. The artificial flowers are okay, but the "stones" that come with them were in a package with a mass of tape around them making it very difficult to open. The "stones" were extremely small and covered with a gloopy glue. There were no instructions on what to do with them and putting them onto the container was an extremely messy business with stones and glue getting everywhere. I recommend people avoid this company.”

Helpful Report

Posted 8 years ago

Dear Adrian, We appreciate you taking the time to give feedback. We also appreciate your frustration on this order as it is shared with our team. In order to take delivery on a Monday we have to dispatch an order on a Friday and send it on a next working day delivery service. For some reason our external courier company (APC) upgraded your service without notifying us and actually delivered it to your property on the 30th July which was a Saturday. This is a service that the couriers usually charge for, and is not something we would expect them to do without instruction. Due to our office hours being Monday-Friday 9am til 5pm we were not notified about this issue until Monday 1st August by then the parcel was already with you. We have passed on your feedback to APC who have apologised for the inconvenience this has caused, and we at Evergreen reiterate this. In terms of the pre glued stones, we send these separately in a bag for you to apply in situ to ensure the stones do not come lose in transit and scratch your planter. The instructions on how to apply these stone are on your dispatch email and it is as simple as emptying the stones, onto the top of the planter, making sure they are level and leaving to dry. If you ever need any further assistance with you plants then give us a call and we are happy to talk you through what is required step by step. I hope now all you planting is delivered and in situ you are happy with the final result. Thanks again for your order with us and taking time out to give feedback (all taken on board) Kind Regards, Georgina (Evergreen)

Posted 8 years ago

“Arrived very well packaged. Easy to open out the leaves and get a good shape. Very impressed with final result.”

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Posted 8 years ago

“Love the colour of the blooms but the leaves stick up at an angle which shows the plastic 'vein' of the leaves and so doesn't look at all natural... SO I took them off and put the blooms amongst other foliage... Hope this helps”

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Posted 8 years ago

“Good product that considerably enhances the appearance of my apartment's balcony. However, the product is a faff to set up requiring the tedious and time-consuming placement of wet, guey, gravel into the corners of the pot with a tea-spoon. This really should be done during the manufacturing process.”

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Posted 8 years ago

“This is the third time I have ordered from Evergreen and I am a very happy customer. The plants are excellent quality, very realistic, packaged with care and are delivered on time. I have used my plants outside (to cheer up a holiday home courtyard) and even the plants which are not specifically for external use, still look brilliant after four years in sea air, rain and wind. I gently clean the leaves every six months or so to keep them looking fresh, but apart from that, they have been wonderfully maintenance free. I have recommended Evergreen to several people, my aunt recently ordered some hanging baskets and absolutely loves them.”

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Posted 8 years ago

“Very well packaged, prompt delivery, excellent product. The quality of the product was outstanding and looks great. Thank you.”

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Posted 8 years ago

“Ideal for hot south facing garden room.”

Evergreen Direct 4 star review on 2nd August 2016

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Posted 8 years ago

“We ordered 2 of the Mountain Palms. They were dispatched incredibly quickly and look great, really authentic and they really finish off our Lobby area nicely! We potted them ourselves though. Thanks”

Evergreen Direct 5 star review on 27th July 2016

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Posted 8 years ago

“very pleased with all plants & trees excellent products would recemend”

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Posted 8 years ago

“Can't praise Evergreen enough. I ordered an artificial hedge, everyone thinks it is real! Fits my space perfectly (it was made to measure...very accurately). Everyone I spoke to gave great advice. In summary great product, great service. Thank you”

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Posted 8 years ago

“I would like to thank Evergreen for their first class service. There product knowledge and advice was second to none. I ordered a bespoke hedge to fit a obscure shaped planter and it arrived and slotted in seamlessly. Wish there were more companies like Evergreen. I will be back from more”

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Posted 8 years ago

“they are really lifelike ivies, unfortunately one of the stems was minus a large amount of leaves, but I have arranged it so that it does not show, I would have given the extra star had they been perfect.”

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Posted 8 years ago

“My garden is full of box hedging hanging basket and potted plant plus palm trees all from Evergreen this is the second year of them standing in a south facing garden and they remain looking fantastic I highly recommend”

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Posted 8 years ago

“Excellent realistic-looking floral hanging baskets, very generously planted. We will be looking to buy again for a winter selection!”

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Posted 8 years ago

“We were blown away by the quality of the artificial outdoor plants ordered. They look fantastic and have had many compliments. We will be back to buy more very soon. Thank you!”

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Posted 8 years ago

“love my trees. i hope they last outdoors! only time will tell.... thank you.”

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Posted 8 years ago

Really appreciate your positive review and delighted to hear how satisfied you are with the trees you have recieved. Warm Regards, Evergreen

Posted 8 years ago

Evergreen Direct is rated 4.7 based on 2,047 reviews