Evergreen Direct Reviews

Name: Evergreen Direct
Address: Evergreen House, Outgang Lane, PICKERING, North Yorkshire
Rating: 4.70

4.7 Rating 2,047 Reviews

94 %

of reviewers recommend Evergreen Direct

4.7

Based on 2,047 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01751417776

Email:

enquiries@evergreendirect.co.uk

Location:

Evergreen House,
Outgang Lane,
PICKERING
North Yorkshire
YO18 7JA

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Evergreen Direct 5 star review on 18th October 2024

Rob King

1094

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Individual plants I ordered were poor in as much as very expensive for very small flower. Hanging baskets looked a little better though again expensive for quantity received. In all cases the plants look very plastic and false... I must say, I have bought better.”

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Posted 4 years ago

“Great purchase! Look great in my planter and very real! Would recommend !”

Evergreen Direct 5 star review on 2nd May 2020

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Posted 4 years ago

“Had a problem with my order(giant fern) fabulous by the way. They couldn't do enough to rectify and answered my emails promptly and courteously. Would definitely recommend.”

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Posted 4 years ago

“Delivery time was excellent considering the current virus, and was well informed on the Internet. Delivery package was well wrapped and protected, courier was good too. The products are impressive would not know they are artificial until about a foot away from it. My only slight concern will be how the leaves hold up to a gusty day. Apart from that the birch has been placed to block people looking through fence all year round, it doesn’t need pruning or watering and won’t put roots down. Will definitely buy from Evergreen again and have even put my dad on the case for his garden.”

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Posted 4 years ago

“Love our new Living Wall it has worked perfectly, was super easy to put up and looks so realistic. The fake plants purchased are also brilliant. Highly recommended and would purchase again”

Evergreen Direct 5 star review on 26th April 2020

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Posted 4 years ago

“Very nice artificial plants”

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Posted 4 years ago

“Received ball and planter, very impressed how quick it came due to the current situation. Absolutely love it, it’s so realistic the best I have seen. Well worth the money I have just ordered another!”

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Posted 4 years ago

“Really pleased with the artificial green wall I received. Great customer service and it looks great on my balcony wall. Many thanks.”

Evergreen Direct 5 star review on 24th April 2020

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Posted 4 years ago

“Just recieved my trees. I am very pleased with them. Also very pleased with the service from Evergreen. Thank you J Wood”

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Posted 4 years ago

“Pleased with my artificial plants I received, but was disappointed no red geraniums we’re in stock as that was my original order. Please can you let me know when back in stock thanks”

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Posted 4 years ago

“Second purchase from Evergreen - I bought a large palm, two lemon trees and an orchid, I loved them all because they are so realistic and do not require any maintenance. Delivery was prompt and were in good condition. After sales staff were very helpful about how to arrange the plants to best effect. I thoroughly recommend them.”

Evergreen Direct 5 star review on 22nd April 2020

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Posted 4 years ago

“Is this a joke? I ordered and paid for some artificial grasses at the beginning of this month. The money has gone out of my account but I haven't received my order. I have phoned a few times, but no one picks up and I cannot send an email as none of the options offered are relevant to my query.”

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Posted 4 years ago

Hi Susan, I am extremely sorry for the delay with your order. As I am sure you can appreciate these are very difficult times and we are working with 20% of our usual staff for safety throughout the COVID 19 pandemic. It is difficult to answer all calls due to the reduced office staff presence but we will always answer any messages whether that be on our voice mail or emails. Orders are taking 7-10 working days to be processed at the moment due to our very limited staff numbers. As soon as your order has been prepared we will email you to let you know and you can expect the goods the following working day. Thanks again for your order with us and your patience.

Posted 4 years ago

“The service provided was excellent from the time I placed the order on line,making a phone call to confirm the order & get a time estimate for delivery,to when the items I ordered were delivered.Thank you very much.”

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Posted 4 years ago

“Website was very easy to use but I have still not received my items nearly 2 weeks later.”

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Posted 4 years ago

I am extremely sorry for the delay with your order. As I am sure you can appreciate these are very difficult times and we are working with 20% of our usual staff for safety throughout the COVID 19 pandemic. Orders are taking 7-10 working days to be processed at the moment due to our very limited staff numbers. As soon as your order has been prepared we will email you to let you know and you can expect the goods the following working day. Thanks again for your order with us and your patience.

Posted 4 years ago

“Love these they are not perfectly round which give the impression they are real .. and they do look real! I’m quite a fussy person and I’m really happy with them they look so good!”

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Posted 4 years ago

“For the last three years, I have purchased many plants, bushes and hanging baskets for outdoor use. All have survived in all weather’s and still look good. Highly recommend.”

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Posted 4 years ago

“The hanging basket is beautiful”

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Posted 4 years ago

“I ordered 2 x Pansy and Dracaena window boxes for my office. I tried unsuccessfully to maintain window boxes with live plants and flowers before switching to artificial plants from Evergreen. Previously I bought plants from Evergreen for my existing window boxes which were excellent but after many years on site they needed replacing so I bought these fitted boxes which are so much easier and great value. Highly recommended”

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Posted 4 years ago

“All I can say is my hanging baskets are just Beautiful, so pleased and the customer service is top notch, Thankyou Evergreen Direct”

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Posted 4 years ago

“Delighted with the quality and realism of the product and have bought more as a result. However, they are not included in the ‘outdoor’ range which promises no fading in the sun, yet the description recommends they are suitable for a conservatory which would normally be bathed in sunlight. I’m hoping they will stay looking as beautiful as they do now after a few months on my glass-roofed terrace.”

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Posted 4 years ago

Evergreen Direct is rated 4.7 based on 2,047 reviews