Eurofit Autocentres Reviews

Name: Eurofit Autocentres
Address: Eurofit Autocentres Head Office Barrett House 111 Millfields Road Bilston West Midlands, Wolverhampton
Rating: 4.57

4.6 Rating 1,569 Reviews

90 %

of reviewers recommend Eurofit Autocentres

Company Reviews

Metrics

Info

4.6

Based on 1,569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 270 77 33

Email:

hello@eurofitautocentres.co.uk

Location:

Eurofit Autocentres Head Office Barrett House 111 Millfields Road Bilston West Midlands
Wolverhampton
WV4 6JQ

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Eurofit Autocentres 5 star review on 7th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy book in online and reliable service always use eurofit”

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Posted 8 years ago

“Just booked my car in for service and MOT had no problems worked great online”

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Posted 8 years ago

“Their customer service”

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Posted 8 years ago

“I'm happy with the service given by the Blakenhall branch , but I feel the web site needs some up dating . . I.E the price on the web site isn't correct”

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Posted 8 years ago

“Completed the repairs and service on my vehicle to a very high and timely standard”

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Posted 8 years ago

“Car (VW Eos)went in for a simple service and MOT, had the ABS light on where they failed it. Gave them the go ahead to do the job. they said 3 days.They sent the ECU for diagnostics. Come 3rd day they could not find the part. They asked me to find it for them. Told them to look it up on Ebay. A week went by.. called up and they had replaced the ABS module by a second hand one. ABS warning light was still on. My car was then moved to another branch. then they ordered a new part which they put on and still showed the ABS light on. by the 3rd week I just wanted my car back and they refused to hand it over as they said they didnt want me to have it until it was road worthy. I just wanted to give it to another garage to fix. In the end they gave it to an auto electrician found to be a broken wire. Did I need a new ABS module?? they quoted me 750 for the job ended up paying 795.00. Considering they were messing around with the wrong part for nearly 4 weeks my conclusion is that the mechanics their are incompetent at diagnostics. theyre ok to change a tyre or a light bulb but go to a proper garage if your car has a fault. On self diagnosis I googled a forum on VW why there would be the abs light on. and it balled down to a break pressure sensor burning out on the module to a sensor on the abs breaks, and or a broken wire. In my case it ended up being a broken wire!. So at my cost of hire cars, public transport and inconvenience for nearly 4 weeks I still got charge the full bill. Altho they did say they virtually charged for the parts which when I broke it down came to under 600 pounds.. I did ask them to return the car so I could get it done by some who knows more about VAG. Not happy and will never return to Eurofit again! I could have done the job myself. The worst was every time I called they really seemed like they didnt have a clue what was wrong with the car. even after I prompted to look at certain sites. They did apologise and called it a learning curve. Now for a garage of that size with the amount of branches they have you would think they are trained professionals. Since iv paid so much I will be taking the car to another garage to varifey what exactly they have done.”

Helpful Report

Posted 8 years ago

We apologise regarding you’re recent experience with Eurofit. I have been informed that our Customer Service Manager has been in touch with yourself regarding this situation and hope that everything was explained. We wanted to thoroughly investigate this to make sure we understood the whole situation so we are sorry if it took longer than anticipated.

Posted 8 years ago

“Very professional and polite”

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Posted 8 years ago

“Staff are always friendly service is great value for money highly recommended”

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Posted 8 years ago

“I am a manger and work in a customer focused industry, so I would like to think I know a little bit about customer service. The guys at the Stafford Road garage in Wolverhampton tick every box, they are amazing.”

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Posted 8 years ago

“I used to fix my car in a friend's garage, used to be cheaper than traditional garages. Always ending up with the sensation of being stupid, recieved a poor service and paying a lot of money. With Eurofit I've found the best service, was fast, easy and not very expensive. At the end is all I was looking for.”

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Posted 8 years ago

“I booked a service and mot online and I went to the garage and the woman on reception was confused that nothing was in the diary, nevertheless her manager came in and they managed to squeeze me in anyway. The receptionist apologized for the mix up and they got my car finished quicker than expected. I was very pleased with the attitude of the staff and I will differently use them again- maybe just book over the phone next time!”

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Posted 8 years ago

“I had a thing come on my dash board and I didn't know what this meant, I went into the office and the two reception staff were very helpful they even got a car chap to look at it there and then. Very Helpful staff, Highly Recommended.”

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Posted 8 years ago

“Excellent service & customer relations. Very knowledgeable, honest & trustworthy. Can't recommend enough, first class service in the six years I have been a customer. On the rare occasion the job look longer than advised, I even got a lift home from management. They really do go the extra mile.????????????”

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Posted 8 years ago

“I have used Eurofit at Stafford Park, Telford, Shropshire many times and have not been dissapointed. Booked a service and MOT online. Great customer service and great prices.”

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Posted 8 years ago

“Stuart and Sean and staff are fantastisc at Bloxwich service is outstanding nothing is to much trouble they value there customers Regards Annette”

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Posted 8 years ago

“Quick service, friendly staff, really helpful.”

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Posted 8 years ago

“Very happy with the service I was given I had to re-arrange my service date and they could not have been more accommodating they gave me a couple of options to take On the day they knew who I was carried out the MOT & service in good time and phoned me when it was completed Very pleasant staff in the depot and confirmed all the work that was carried out Car is great and set up for another 12 months & I will be back”

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Posted 8 years ago

“Mot was carried out and contact the number was given but when they could have called me they didn't and returned after 2 hours to be told it hadn't passed due to 2 minor things which I could have authorised they could do only if they called me. They then did the work but kept it for another 2 hours which meant had to make arrangements to pick my children up and upon collect was meet with a very frosty welcome off the man behind the desk. I paid and he put my key on the desk and walked off. No thank you for your business when I had just paid £118 for a 4 hour MOT and new tyre. Work was fine need to work on customer service.”

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Posted 8 years ago

“Always good service, great value too.”

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Posted 8 years ago

“Called into the Bloxwich branch today 3rd November for an oil check. Once again friendly courteous service and job completed while I waited. You could not ask for more.”

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Posted 8 years ago

Eurofit Autocentres is rated 4.6 based on 1,569 reviews