Eurofit Autocentres Reviews

Name: Eurofit Autocentres
Address: Eurofit Autocentres Head Office Barrett House 111 Millfields Road Bilston West Midlands, Wolverhampton
Rating: 4.56

4.6 Rating 1,533 Reviews

90 %

of reviewers recommend Eurofit Autocentres

Company Reviews

Metrics

Info

4.6

Based on 1,533 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 270 77 33

Email:

hello@eurofitautocentres.co.uk

Location:

Eurofit Autocentres Head Office Barrett House 111 Millfields Road Bilston West Midlands
Wolverhampton
WV4 6JQ

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Eurofit Autocentres 5 star review on 7th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never got back to us on a part we needed said they would order it let us know when its in 3mths still waiting”

Helpful Report

Posted 10 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. We have tried to call your land line number regarding the part required however we have had no response from you. Further to this we have also had a change a manager. If you could contact the branch at your convenience and they will be happy to assist you, I have already spoken to the new branch manager so that he is aware of this. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do. It is our passion to retain you as a satisfied customer and will hope to serve you again in the future.

Posted 10 years ago

“Dont get me wrong my experiance was good and dealt with in a good way, my only issue was the unclear MOT refusal i had issued, stating i had nearside rear front wheel bearing as a failure! Making no sense to the average person”

Helpful Report

Posted 10 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. On rare occasions human errors are made, I have checked with the branch concerned and it has been concluded that a typing error was made. I can confirm that the failed item was NSR wheel bearing. I understand that the repairs were carried out by ourselves and matter is now concluded. However the statement given on the MOT paper is confusing to anyone, we train our branch managers to explain faults with vehicles to customers at point of collection. Many thanks for your feedback you may have highlighted a training issue and we will be looking into this further. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do. It is our passion to retain you as a satisfied customer and will hope to serve you again in the future.

Posted 10 years ago

“I am sorry to say that my experience with Eurofit was terrible.Can i say that the attitude of the staff at Eurofit Bilston was excellent but the workmanship was very very poor. I had brake pads fitted to the front and rear of my Fiat Bravo. I had to take it back four times before i received satisfactory service. It also cost me an extra £60 over and above the cost of fitting the pads. This did not take into account the time spent returning the car to the garage. When i asked to see the manager about the extra costs incurred by me, I was told that i would only get the same response. I will not be using Eurofit again and i will not recommend them to friends and associates. John Gibson”

Helpful Report

Posted 10 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. I have investigated this matter for you. Your initial visit front brake pads were fitted as instructed by you. Your second visit rear brake pads were fitted. However as the technicians were replacing the rear brake pads it was noted that both rear callipers were seized. This information was communicated to you and it was recommended that they would need replacing at an additional charge. However this was declined and it was agreed that our staff would try to free off the calliper pistons as a temporary solution to get you back on the road. It is common for Fiat’s to suffer from issues regarding the rear braking system. The third visit came 2 months/ 1,300 miles later, bearing in mind that both rear callipers were resolved as a temporary measure. Out of good will the manager replaced the NSR brake calliper at a cost price of the part of £60, with no labour charge on fitting and hand brake adjustment. The usual price for this would have been £125 per calliper. The vehicle was then tested on our brake rollers and road tested, it was reported that the vehicles brakes were good. The OSR brake calliper at the time of inspection was in good working order and therefore this wasn’t replaced to save you money. I believe that our company acted in good faith by fitting the NSR brake calliper at cost price and also repairing the OSR calliper. This has saved you money. If you had visited any other garage the braking calliper fault would have been present. Our technicians are highly trained, qualified and experienced in what we do. The recruitment and selection process rigorously select candidates by performing various tests and profiling. We have a quality control policies & procedures implemented in all our branches which are followed religiously. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do. It is our passion to retain you as a satisfied customer and will hope to serve you again in the future.

Posted 10 years ago

“Excellent service”

Helpful Report

Posted 10 years ago

“Had cable ties on wheel trims before and after major service so brakes where not even looked at, very disappointed. Will not bother again and have passed my experience onto loads of mates so speaks for itself. £99 for inadequate service...be warned”

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Posted 10 years ago

“Quick responsive service will use again.”

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Posted 10 years ago

“great service and great price-Bloxwich”

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Posted 10 years ago

“Excellent service fast and friendly staff will recommend”

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Posted 10 years ago

“Excelll”

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Posted 10 years ago

“They carried out a couple of MOT's for me, I was very happy with the wok and price.”

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Posted 10 years ago

“Very helpful and friendly staff, excellent service! Will definitely be back!”

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Posted 10 years ago

“Straight forward and easy booking the service/mot, thorough explanation of any issues and ready on time. Excellent service.”

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Posted 10 years ago

“Excellent service! Loved the fact that my car was picked up from home and returned at home too after it's service, as not many garages do that. It was really helpful for me as I have young kids and would have struggled otherwise to take my car to a garage and wait until repairs were done, or to get a lift back while repairs were being carried out,so I'm really grateful to Eurofit for giving me such a great service!”

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Posted 10 years ago

“Having recently used my local centre the service was excellent, diagnosis was accurate,prices were economical and completion date was on time. The staff were very helpful and pleasant, and will have no problem in recommending them to any of my friends and family.”

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Posted 10 years ago

“I am really impressed with the customer service I received today when I bought my car in for its MOT. I was called to tell me the outcome if the test and again when the work was complete. I will not be going anywhere else again!”

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Posted 10 years ago

“Second year for using this garage for my mot, very happy with the service and repairs undertaken. Will definitely use them again and happy to recommend”

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Posted 10 years ago

“The customer service is second to none and they are very accommodating and understanding.”

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Posted 10 years ago

“Great service as usual, have used Eurofit for several years now for MOT and service, lovely friendly staff. Called in on Saturday 10th October for a brake check and work done while I waited. Brilliant”

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Posted 10 years ago

“Have my car tested and serviced at different places. Last few years at EUROFIT AUTOCENTRES. Find out they are the best.”

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Posted 10 years ago

“good price nearest competitor with same tires charged for valves disposal of old tyres”

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Posted 10 years ago

Eurofit Autocentres is rated 4.6 based on 1,533 reviews