Eurofit Autocentres Reviews

Name: Eurofit Autocentres
Address: Eurofit Autocentres Head Office Barrett House 111 Millfields Road Bilston West Midlands, Wolverhampton
Rating: 4.56

4.6 Rating 1,533 Reviews

90 %

of reviewers recommend Eurofit Autocentres

Company Reviews

Metrics

Info

4.6

Based on 1,533 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 270 77 33

Email:

hello@eurofitautocentres.co.uk

Location:

Eurofit Autocentres Head Office Barrett House 111 Millfields Road Bilston West Midlands
Wolverhampton
WV4 6JQ

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Eurofit Autocentres 5 star review on 7th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks I live euro fit”

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Posted 4 years ago

“Excellent service, friendly staff. Great prices. All round first class. Thank you”

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Posted 4 years ago

“I was told to contact the email at Wednesfield eurofit but waited all day for a response as according to the Nissan Garage I have wrong tyres fitted by eurofit garage in Wednesfield, waited all day for a response but nothing, not even an acknowledgement of email sent, please can someone get in contact and give me an idea what has happened and I would suggest no one gets any tyres fitted from these people until they can explain what's going on?? You seem to be hiding from my complaint?!”

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Posted 4 years ago

“went to a Nissan Garage for vehicle inspection as battery was not functioning well and as it is still in warranty, they were happy to check and replace. Imagine my surprise when they told me I have the wrong front tyres fitted, They were advised to be replaced by eurofit Wednesfield a few weeks ago after a service and apparently they are commercial tyres with wrong speed rating and my car should have been fitted with vehicle tyres... I am not happy about this and am now thinking that you are a bunch of cowboys and I may have chosen a wrong company to have my cars serviced with. I have been using your services for at least 3 years now and have not had to complain before..”

Helpful Report

Posted 4 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations.   Eurofit Autocentres currently boosts a high customer satisfaction rate. Our technicians are trained and qualified in vehicle repairs and Eurofit Autocentres have been trading for over 20 years. We are not sure what happened here, we usually replace the tyres like for like from the size we remove. Please call us or email wednesfield@eurofitautocentres.co.uk so we can investigate this matter and resolve it for you. It is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do. Kind Regards Rowland.

Posted 4 years ago

“I hate being lied to especially when the lie was so easily checkable. i sent one of my vehicles for a new tyre , quoted as "the same price quoted as the same as the last tyres i had fitted there before" so the tyre was ordered and i turned up to have it fitted , great , until i came to pay, The tyre was £13 more expensive than quoted. When challenged i was told "it is the same price as your last tyres, i checked on our system. When i returned to my office i checked my invoice from the last tyre fitted < guess what > £112 as opposed to £125 . phone immediately to make my point and my claim that i had been plainly lied to. My call has not been returned. i find this service both immoral and sly. I will probably be attending your head office tomorrow to complain in person to the highest level manager i can find. I WILL NOT BE LIED TO,”

Helpful Report

Posted 4 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations.   Eurofit Autocentres currently boosts a high customer satisfaction rate. Our technicians are trained and qualified in vehicle repairs and Eurofit Autocentres have been trading for over 20 years. Please call us or email cannock@eurofitautocentres.co.uk so we can investigate this matter and resolve it for you. It is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do. Kind Regards Rowland.

Posted 4 years ago

“Always a great service use this garage all the time, very trusted competitive on prices and customer service is great.”

Helpful Report

Posted 4 years ago

“Avoid at all cost!!!!!! I had my car in to have brand new brake discs, callipers, brake pads & handbrake brake shoes. I purchased the parts separately, so all they had to do was fit them. Cost in total £164.99. This was 20/06/2020. The car went back 2 days later as there was a knocking coming from the rear drivers side wheel, they adjusted the handbrake. I was told to give it time for it to all bed in & it will be fine. At the beginning of August the noise was still there, so my husband took the wheel off, took the disc off & low & behold the handbrake pins where not retracting as they should, hence the knocking. The car then went back to the garage for a third time. They where told what was found & I was assured they would fix it. Got the car back, on the way home the noise started again!!!! So on the 02/09/2020 I took it to a different garage, I explained everything. They had my car for 3 days, they could not believe what they found. First off they did not put the new brake shoes on that I had purchased, Caliper pins had to be replaced, needed 2 new handbrake cables, they took off rotten springs & pins & had to replace them. I would of thought Eurofit being a “brake specialist” would of been able to identify the problem straight away seen as they didn’t put my new shoes on there!!! I’ve just spent another £300 getting my car fixed from a garage that actually listened to me when I said there was a problem. I will not be taking my car there EVER again & I will not be recommending them to anyone.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations.   Eurofit Autocentres currently boosts a high customer satisfaction rate. Our technicians are trained and qualified in vehicle repairs and Eurofit Autocentres have been trading for over 20 years. Please call us or email staffordpark@eurofitautocentres.co.uk so we can investigate this matter and resolve it for you. It is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do. Kind Regards Rowland.

Posted 4 years ago

“I was desperately looking for an mot at short notice. Eurofit took my car straight away. Staff so helpful and informative and the cost was a shock, half the price I was expecting!! Brilliant, I'll definitely be back. Thank you for a stress free visit 😊👍”

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Posted 4 years ago

“The service is excellent and good value for money”

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Posted 4 years ago

“Fantastic service at eurofit Stafford park Great knowledge and thanks for fixing my car Guy in the office I can’t remember his name Asian guy very funny (banter) will be coming back thanks once again”

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Posted 4 years ago

“I am very impressed with this garage. It's very rare to find honest garages. I had very impressive experience especially the manager was very supportive and helpful l want to thanks to all of the staff for their service. Good luck guys.”

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Posted 4 years ago

“DO NOT USE EUROFIT IN STAFFORD PARK. I have had THE worst experience with them, please avoid them at all costs! I went in with my indicators and hazard lights not working, the handbreak light permanently on, and my car going into limp mode occasionally. I got told it was a EGR valve and it was £350 to sort it, and it would be done within days, so we paid straight away. 2 days later I went to get my car after they “repaired” it and the engine wouldn’t start, and THEN as I went to leave my car it wouldn’t lock at all, leaving me stranded and having to leave my car unlocked in an unsecured car park on an industrial estate. First off they said it was the battery and to come up on the Saturday, so my Mom and I wasted nearly two hours waiting around Stafford Park before they then told us it wouldn’t be ready that day anyway. Then they said they had fitted the wrong valve and needed to replace it. The battery wasn’t the issue, and therefore we wouldn’t be charged. Then when I called again they said it wasn’t the battery or EGR valve, it changed to the pipe was blocked and it needed cleaning out, which took 4 days to do. I called nearly every day for an update because when the garage said they would call me, they never did. I was always told “it will be ready tomorrow” and it never was. After 16 days I finally went to collect my car and they tried charging me for a new battery (despite them telling me the battery was not the problem) and then kept saying “it’s had 6 hours of labour on it which we ain’t charging you for ”, so God only knows what they did with my car over the 16 days! I left he garage to find my car STILL had the same problem. The dash lit up like a Christmas tree, the handbreak and engine fault light still on, and hazards and indicators wouldn’t work. I went back into the shop where Sunni was extremely argumentative and defensive from the get go, and tried to tell me that we went in with a car that wouldn’t start. After 10 minutes of arguing he finally realised he was looking at the second job sheet, and the first job sheet had the break light and engine management light on it, which was supposed to have been fixed but it hadn’t. Sunni was so unhelpful and argumentative, I was appalled. As well as all of that, they also tried blaming my partner by saying that they drove the car out of the yard fine and when he went to get it, that it wouldn’t start. They also said they told my partner they would charge for the battery. Little did they know I was with my partner every phone call, and when he collected the car, so he was essentially trying to fob me off and completely lying to make out like the garage weren’t to blame. I am now left with a car with the exact same problem as it had 16 days ago, and £350 less money in my bank thanks to this shocking garage. We didn’t even get so much as an apology, let alone a refund for the works not complete. We also did not get offered a courtesy car which is shocking considering they left me without a car for 16 days and we told them that we needed it. The worst experience and worst customer service I have ever had. Avoid this garage at all costs. I will be taking this to the head office and further if I need to. I just wanted to write a review to warn other people in case they have the same disgusting and unprofessional experience.”

Helpful Report

Posted 4 years ago

“Took my car in for interim service at Hales field today. Booked it in online for 1230, got thereat 1220 and spoke to someone outside of reception. Said I had it booked in for mini service, and he rudely replied this morning. I said no booked in for 1230 on website. I'll have to check was his reply. He checked and said oh yes I didn't check the time! Well maybe you should in future! Kept saying well we shut at 230, not my problem mate get on with the job booked. Returned to collect car told has slight oil leak and cambelt needs changing as its a year overdue. I only bought it 12 months ago and its done 4500 miles in a year. Its just had Mot and nothing picked up on that. Have a feeling he was annoyed at having to do his job. I get home to find they've filled out paperwork incorrect, don't think I'll be using you again, not a good first experience.”

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Posted 4 years ago

“Hi I've used eurofit at bilston for a few years know for mot's and services,and decided to take up there offer of a 4 tyre deal, and booked the car in on line. So on arrival I was told the tyres were out of stock. They said they would call me a week later still waiting , will not be using eurofit again Paul Golding”

Helpful Report

Posted 4 years ago

Hi Paul Sincerely apologise for the inconvenience caused, however it does state on the website please call to confirm your booking due to limited stock availability. Rowland Rowley

Posted 4 years ago

“Thank you for a quick puncture repair! Got us straight in. Fab service from you at a good price. Would recommend!”

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Posted 4 years ago

“Took a vehicle there for repair, they damaged it when they took it out to test ? No resolution? Like a muppet I then took my daughters car there and they quoted for work that didn’t need doing £250 , however they weren’t aware that we had got the RAC out the night before, so their diagnosis rung alarm bells , took it to another garage who were brilliant, the issue was the brakes not new springs as they had stated! They would have done a job that was not needed which I thought was illegal? and then either charged again for another repair on the brakes or sent the car out with dangerous brakes. Either way it is shocking! We made a formal complaint which has taken months to even get a response. Their response was that they were sorry but no solution to correct and compensation for the damage caused for the van ( which we had to repair at our cost ) and no solution to the disgusting way their staff behaved . Do not use this company, you will unfortunately be sorry if you do”

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Posted 4 years ago

“I have a Renault Modus, needed tyres, booked in next day, done that day, great friendly staff. When it needed MOT 2 months later, booked in for next day, done and passed. They could have added anything to be done, but didn't. ^ months later, took friends ( NHS Nurse) Peugeot 207 from Stafford, for some performance issues, so paid for full service. Again great friendly staff, sorted car out within half day, and they were busy. Got rattling exhaust bracket done for free. She's so happy with her "baby" she calls it, and will leave her own feedback on this review web site. Great people, very knowledgeable, helpfull, and DON'T SCREW YOU OVER. CAN'T RECOMMEND THESE GUYS ENOUGH. (I am not a mate of theirs or any of their families, as you might be thinking).”

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Posted 4 years ago

“I use Eurofit for tyre and you always get good service. I thought I have my car service there I am very happy with the service and what good job they do thanks to all the staff great service for my car and save me money”

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Posted 4 years ago

“Your guys at bloxwich sorted my car for me need my car for work and they were great all lads simon top mechanic and stewart has great customer skills thank you guys again 👍”

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Posted 4 years ago

“I have been taking my car to the Eurofit auto centre in Gorsebrook road Wolverhampton for mot and service and their prices are very competitive. I find the mechanics have high abilities and skills to repair your car. The reception staff are very polite, informative and professional I would highly recommend this garage”

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Posted 4 years ago

Eurofit Autocentres is rated 4.6 based on 1,533 reviews