Eurofit Autocentres Reviews

Name: Eurofit Autocentres
Address: Eurofit Autocentres Head Office Barrett House 111 Millfields Road Bilston West Midlands, Wolverhampton
Rating: 4.56

4.6 Rating 1,556 Reviews

90 %

of reviewers recommend Eurofit Autocentres

Company Reviews

Metrics

Info

4.6

Based on 1,556 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 270 77 33

Email:

hello@eurofitautocentres.co.uk

Location:

Eurofit Autocentres Head Office Barrett House 111 Millfields Road Bilston West Midlands
Wolverhampton
WV4 6JQ

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Eurofit Autocentres 5 star review on 7th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“**I could have crashed my car!!!** I was planning on sending a letter to head office and shocked that its based at Bilston branch on Milfields Road where they serviced my car. I had to have new brake pads and discs front and back. I have a different term I'd prefer to use but the 'person' who serviced my car, the manager Lee, apparently failed to bleed the brake line which meant when I drove the car home it would not brake safely. I was unable to drive my car to work the next day, where I drive 70 miles down country lanes. I took it back the next day to be told I just had to get used to the new break pads and wear them in??? Meanwhile they had my car back in the bay where they likely bled the lines, as driving home the problem was solved. Absolute idiots, making it seem like I was moaning over nothing and ignoring a massive mistake they made.”

Helpful Report

Posted 6 years ago

I have reviewed the circumstances that have led to you raising your concerns and can now conclude the investigation of the complaint. The main reason was “excessive” brake travel at the brake pedal ,this being due to new brakes Pads and Discs fitted to all the axles. I can fully appreciate your concern of not feeling safe whilst driving the vehicle, but the company, and managers have a considerable amount of experience in making a fair judgment on road testing a vehicle and for safety checks before handing keys to you. I can only apologise for any inconvenience it has caused. I can conclude that they have not been neglectful nor demonstrated incompetency in their conduct.

Posted 6 years ago

“Excellent service.”

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Posted 6 years ago

“Literally can not praise this car garage enough. Always a great friendly service and my car is always well looked after! Thanks Guys :)”

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Posted 6 years ago

“All fast and clean Thanks”

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Posted 6 years ago

“Took my car here for an mot. friendly efficient service at the cost £27. Will defiantly use again and recommend!”

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Posted 6 years ago

“This is my second visit within 2 week's after the great service given to my wife's car Vauxhall Corsa i booked my own car in today Vauxhall Antara to have the front brake discs and pads replaced. Again courteous and polite when i arrived at reception, car was worked on within 15 mins of me arriving. I had a brisk walk into Bilston whilst the work was being done arrived back after hour and a half to find the vehicle being road tested 10 mins later i had the keys with the work complete. Quality parts at an exceptional competitive price compared to main dealer. Both my son's cars will be due an MOT and service over the coming month's and i will definitely be bringing them here”

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Posted 7 years ago

“Great service from trustworthy garage had to wait a while for some tyres but only because they're so busy because they're a good garage”

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Posted 7 years ago

“Friendly and competent service, would recommend to anyone.”

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Posted 7 years ago

“If there was an option for no stars i would have chosen that. In fairness they got my car in at short notice with a broken spring,for me to collect it have it back 20 mins with severe knocking,returned my car straight away to be told the apprentice changed the springs,clearly without any kind of supervision,as the apprentice cant drive,he could not test drive it,if he had he would have heard the knocking. We all have to learn somewhere so i do not blame him. I collected my car after another day and a half to be told its done all is fine we have test drove it and no knocking. Fab. No it was still knocking,it went back in again,as when the spring was changed damage was caused to the shocker.This was confirmed by another mechanic whom advised me to take it back and insist they rectify this free of charge. So that was the knocking. To my disgust they denied any responsibility for the damage,as i explained it didnt knock when i gave it you,my son paid 30 pounds for them to fix what they broke. I am appalled they had the cheek to expect payment. I will never use eurofit in bloxwich again, and i certainly wont be recommending anyone to go their.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, I have investigated the complaint and can confirm the technician that had worked on your vehicle was NOT a trainee but a qualified mechanic who can carry out service and repairs on motor vehicles. Before your vehicle came in to Eurofit to replace the broken spring, your vehicle had been driven for several weeks with a broken spring, as a result the shock absorber was also damaged, which is not the fault of the Technician. After you raised the issue as a good will gesture the branch manager replaced the part which you supplied at no extra cost. When you left you were satisfied with the out-come and that concluded the matter. Its important to state facts when making a complaint otherwise it undermines your intentions, we are always happy to assist with complaints that provide genuine feedback to improve our level of service.

Posted 6 years ago

“Very professional.”

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Posted 7 years ago

“Visited Bilston branch for the first time today to have my wife's car MOT'd was greeted by Tania with whom i had booked the car in with, she was extremely curteous and pleasant and offered me a coffee whilst i waited. The car was worked on the exact time as quoted unlike some garages who have you car for4hrs to do a half hour job really pleased with the service provided and look forward to bringing the rest of the family's cars in and will definitely recommend this garage to friend's”

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Posted 7 years ago

“Not the same now cause change of manager”

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Posted 7 years ago

“Terrible after going here for Past couple years this year they really fleeced me, car went in for MoT came out in terrible condition very pricey repairs, and is now off the road despite not having a problem prior to MOT and passing after a few minor repairs bulbs etc. Drove away to only here and feel my car was not the same. Terrible customer service very disappointed denied any responsibility 😡😡😡”

Helpful Report

Posted 7 years ago

Thank you for forwarding you concerns. We have looked into the issue you have raised and feel you have not supported your claim in regards to "Really Fleeced me". In my investigation I have noted your vehicle was presented for MOT test and it failed on various items including broken coil spring , after explaining the faults you authorised repairs at a cost agreed by you. The vehicle was repaired and road tested with no issues reported by the technician. I have also checked the invoice (EURMILLI-778), I have noted you was charged correctly. Please forward you concerns to the branch manager or head office to enable us to resolve the issues.

Posted 7 years ago

“Honest, reliable, and very competent. Will use again”

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Posted 7 years ago

“Very happy with the service the receptionist was very friendly”

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Posted 7 years ago

“Ordered and booked 4 tyres at an agreed price. In the evening had an email stating not available. However checked on-line tyres were available but at an increased price of almost £100. Not impressed. I am thinking of talking to trade in standards.”

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Posted 7 years ago

Thank you for sharing your experience on our web ordering system. I'm disappointed to hear you had missed out on the initial promotion for the tyres. Unfortunately these tyres were only available for 3 days during the Xmas period, due to the overwhelming response that particular batch of tyre was not available. We will be looking at promoting more products and services in the coming months.

Posted 7 years ago

“Great service, good prices, never had a complaint about work done. wouldn't go anywhere else.”

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Posted 7 years ago

“Fantastic service! Needed exhaust sorting just before Xmas, and the guys had it done in a couple of hours”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Staff extremely friendly. I had MOT and there was no pressure on me to get extra work done like other garages I've been to.”

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Posted 7 years ago

Eurofit Autocentres is rated 4.6 based on 1,556 reviews